The Futon Favorite

My wife & I purchased a futon from Futon Favorite in 2012 because it was affordable and we were able to find a sturdy and attractive futon.
Two cross country moves later not only is our futon as good looking and sturdy as when we purchased it but also, when I called the shop up because we had lost the hardware, not only did the owner remember who we were and what we had ordered but he was able to walk us through in great detail how to put it back together.
We are blown away with Tom’s customer service.

Big selection of different frames and mattresses. Went in thinking I was going to maybe get a futon and mattress since I downsized to a studio, but had mixed feelings about that because I have a queen sized memory foam mattress I love (been using this mattress on the floor since I moved). He ended up having platform frames for much cheaper than anywhere else I had looked that were solid wood and nice quality. Bought the platform frame, took about an hour to assemble and it is a solid high quality frame. I appreciate the fact he took the time to explain things to me regarding futons and didn’t try to pressure me into buying the more expensive futon frame and mattress over the platform bed.

Tom recently helped my Mom out with some beautiful new furniture! He even ordered her a custom latex futon mattress and at a reasonable price –thanks, Tom!

There are places that, when I’m independently wealthy, I intend to shop from lavishly, and Futon Favorite is one. This means that while my cocktail-​party peers are touting their designer couches and $ 10,000 mattresses, I will be awash in futons… and this is okay with me, as they will be fine futons, comfortable futons, futons that wear well and represent on behalf of their species.
It is not necessary to be independently wealthy to obtain one’s first futon here, as the pricing’s quite reasonable — there’s a luxury top end, of course, but the low end is comparable to what’s going around on the interwebs, with superior mattress quality. I’ve been very pleased with my original mattress — which far outperformed its specifications — and its replacement (now airing happily in mid-​floor, to make sure it’s all puffed and happy before going on the frame) feels wonderful. The frame I bought back at the time of the original mattress is still highly satisfactory.
Tom the owner is great — he knows how to get a decision made without undue sales pressure. Last time, I think I knew exactly what I wanted and simply came in to pay and to pick it up – and there was no fuss at all to try to up-​sell me or anything annoying. This time, I had some parameters but really, no clues, and we were still done in 20 minutes, within my budget, with a mattress that thrills me (which the options I was considering elsewhere were emphatically not doing).
When I’m independently wealthy, I shall have my staff pick up my herds of futons, though, as having the delivery guy snark that my tip was inadequate (this tip being on top of the delivery fee) was… certainly an opportunity to practice Zen acceptance of others in their fullness of being.

After visiting the store to look at futons I priced a mattress and frame. I was quoted a sale price that was going on that weekend. After shopping around I realized the style of frame I liked was very competitively priced at the store without having to wait or pay for shipping. Unfortunately I was unable to return to the store until after the sale had ended. When I did return I was informed the sale had ended, however since I had returned in such a short period of time I was offered an alternative price which I greatly appreciated given the circumstances. Staff was very pleasant and the selection of futons is much greater than any of the stores I had visited. I would recommend this merchant to a friend or coworker.

Great customer service and high quality products. I was very happy with the personalized help I received. My first purchase was the mission style wooden bed frame in a natural finish. It is very easy to assemble and disassemble – have assembled and disassembled three times now and it is very easy, even for one person. This bed frame is much better quality than anything you could get at IKEA.

I am very please with their product, bought this futon well over a year back use it as my bed now, the mattress is extremely comfortable. They even replaced a part of the frame that had cracked. I would like to get more stuff from them eventually.

What an unexpectedly delightful experience at this modest futon shop! We have been searching for a good futon to fill the guestroom for months. Craigslist, Overstock, Amazon, you name it. It always seems that buying furniature from a shop is going to be insanely expensive, but it’s not so! They have a very affordable selection here and make the matresses to boot.
Tom and his staff are so helpful, friendly and even gave us some good laughs. They let us hang out and test futons for as long as our lounging hearts desired and gave really great input where we needed it without being pushy. When it came down to price, they offered a great bargain and helpful wrap everything up for take home. The futon was pretty easy to put together and looks lovely in our home. I know that if we have any issues whatsoever in the future (which I don’t anticipate), they’ll be there to help.
Can’t say enough good things about the store — support local and buy a futon here!

The owner, Tom, had actually closed his store because of lack of customer entry due to the parade that day. However, not seeing the sign, I waltzed in anyway. Instead of shooing me out of his store, he asked us what we needed. All the while, secretly hoping we weren’t just there to use his restroom.
My boyfriend and I had a mission. We had been looking for a futon mattress all day and were unsatisfied with the mattresses at Ikea and other futon furniture shops since it’s likely I’ll be sleeping on this mattress for a few months until we can move the bed. Discouraged, I looked for futon mattresses in the Phoenix area on my IPhone when Unilocal suggested The Futon Favorite. We we’re unsure about coming to a local business because we didn’t know how the quality would be and were worried the price would cost an arm and a leg. After reading the reviews and learning Tom makes his products himself, we were even more hesitant, but decided to check it out anyway.
When we entered, we understood what the negative reviews meant by the small shop being clustered and had too many options. However, Tom assisted us right away aiding us through our browsing process making the space more valuable as storage than a show room. We loved that we had so many options, too! We wanted a thick mattress that would be comfortable to sleep on and didn’t need a cover or frame. We were worried since he makes the products that we weren’t going to be able to take what we needed and go, but Tom had a product for us packed and ready. It was also almost half the price as a crummy futon mattress from Ikea that sells mattresses with no support or cushion for OVER $ 200.
I told him that I had found his shop through Unilocal and he brought up a few negative reviews that really concerned him like one written back in September. He told me he has been trying to contact her to correct her issues, but has been unsuccessful at reaching her. Being a social media guru, I talked him through a few social media etiquette rules and answered some general questions for him. This confirmed that Tom is very conscious about what is written and appreciates the positive feedback while also trying to correct the negative. We as media users just don’t see these extra efforts.
Personally, I found Tom to be a hardworking and very friendly guy. He’s very concerned about his products and his customer’s satisfaction which you’re not going to find from a big name store.
Also, if you happen to check out his store (which I highly encourage!) make sure to write about your experience! It’s a very unique place where you can actually see Tom customizing futons and would be a shame for a few bad Unilocal reviews to outweigh all the positive experiences people have.

We have 3 frames from Futon Favorites. A California King in the master bedroom, a Queen in another room, and a cot sized futon that we have in front of our living room window for our 4 dogs to sit on. I also have a nice bench type drawer set that I purchased there. Everything was extremely reasonably priced and are as sturdy as the day we bought them (we’ve had them a few years and we are not thin people). They were delivered and assembled by Tom’s delivery crew and we had no issues with the delivery. I didn’t like the original cushion on my cot sized futon and I was able to trade it for one I did like (I returned it still in packaging and unused). I recommend taking the time to actually go in the shop to see what he has.

Wasn’t sure what I would find exactly when I decided to check this place out recently while shopping for a new bed. After having visited the store I realized how awesome this place is.
The store is located in a strip mall style building on Camelback Rd and 5^th st. When you first walk into the store it does seem a little chaotic and overly full but the variety of items available quickly tells you why. This place provides a plethora of futon styles. Not only do the have the traditional couch that folds out into a bed style, they also carry platform beds, chairs, and lounges. Numerous covers in an endless supply of colors and designs are available to help protect your futon purchase. They also offer one accessories to compliment your our base like night stands, a room divider, lamps and so much more.
Tom assisted me today and he is extremely knowledgeable about futons and ready to answer any question and well as provide insight and recommendations. The customer service is friendly and laid back and exceptional. He is willing to chat with you about anything while helping you with your futon purchasing experience.
If you plan on purchasing a futon, I recommending checking this place out in your search. While the frame that you choose would have to be ordered and could take up to 3 weeks, the futon mattresses are made locally by Tom. Well worth the wait for quality furniture.

I knew before I got here this wasn’t the type of place I could walk out with my new platform and mattress right away. Tom was very helpful and informative.
I really like the idea that he’s the one that makes the mattress himself, I prefer keeping things local when I can.

We love our new futon. Easy to assemble and great prices! Less than 500 dollars for a mattress and wood frame! its so comfy too. Tom, the owner, was very helpful and friendly. Since we had called ahead of time, he had everything ready for us. we were in and out in less than 10 minutes. Bottom line: affordable and comfortable makes for a great addition to any room!

I’ve had my futon for many years and still recommending people to visit Tom — great place.

OK, here’s my update. My husband set up the futon, and it looks and feels amazing. The only thing Tom DOESN’T build is the futon frame. It comes from a company based in California. My husband said there were parts missing and completely wrong parts included. Lucky for me, he’s a handy man and made it work, but if I were single and on my own, that probably would have ruined my day. So just be prepared IF you’re setting up the futon on your own, you might run into a few hiccups.

Very sporadic place. Who knew buying a futon would be so confusing. Arms, bodies, pads oh my! Yeah, those arms in that color can fit on that body in xyz color. That futon comes in spring, but not in that size. That futon cover comes in that size in the wrong color. Ugh!
Who knew finding a new futon would be so difficult. I think they offer a good selection, but the inventory was a little depleted. They also can order you the exact arms, body and futon you want, but you have to wait about a week or so. I just didn’t have the time to wait.

I’m so confused with the two poor reviews of Futon Favorite. My experience was the complete opposite of what other had stated.
I decided I wanted to purchase a futon for my guest room, mostly due to space restrictions in my 2^nd bedroom. A full or Queen sized bed just would have taken up too much room. Plus, for the amount of visitors I typically receive, a bed would have been a waste of space. Moving on.
I found Futon Favorite strictly from driving past a few times on Camelback. This is great news for the Owner, not so great for someone who is in advertising to admit. But location is key and being a few miles from my place was an added bonus.
Tom, the Owner, was very helpful and knows his stuff. He told me he has been in the Futon industry since 1992. I would consider him the «Futon King». I love how you can pick your frame, mattress, and cover all separately– so it’s completely customized to your taste, color scheme and budget. Tom makes the mattresses by hand and I think that is impressive in this day and age.
I purchased my futon on a Sunday afternoon and it was delivered the following Tuesday, so nine days later. My cover had to be ordered in and that caused the delay, plus the time for Tom to make the mattress. I paid $ 45 additional for my futon to be delivered and set up in my guest room.
Service, value, and final product I all give 5 stars on. Futons sometimes get a bad reputation-​mostly from those horrid black metal ones from college– but consider one for a second bedroom or den. They really are quite comfortable, less dough than a normal bed, and take up less space. And visit Tom at Futon Favorite– he’s great! Gosh, I never thought I’d be such a Futon Advocate!

Eek! Me –REALLY– thinks not!
I just called Futon Favorite in Phoenix today to discuss ordering an organic futon. The guy who answered the phone was a real «piece of work». It says on the website to «call for a quote», so I did. Well, the person on the other end was very uncooperative and difficult. He was really sarcastic?! Among other things, he would not give me a quote and hassled me saying, «I really don’t believe you really want to order a full, a queen or a king size». I explained it would be what my budget could afford and he continued the be-​grading saying, «you are really going to determine a mattress by the price?!» …“Uh… YEAH!!! I am,” I thought. He just wouldn’t give me a price range?! and when I insisted, he said he was not comfortable giving out that information. I asked who I was speaking to and he said, «I am TOM the OWNER.» Then he proceeded to explain how he is just «not right» in a pretty cocky & arrogant way and continued his badgering of me.
Futon Favorite? The Owner is a really unpleasant, condescending and disrespectful person. Well, Tom you’re not my Futon Favorite and, «no, I am not buying a mattress from you that is for sure!» I am so glad I called first instead of going down there. I would not recommend you waste your time with someone so disrespectful (he was pretty vulgar) and unappreciative of customers. With that poor «I don’t care» attitude, you just don’t know what you are in for (what a creep!). And, with him not wanting to give me a quote, well that just makes me think he was planning on ripping me off! Aggh! I hate writing bad reviews:(
Oh, and another thing: he got really defensive when I asked if he had futons on-​site (which is NO) and how long it would take to receive one. He said I should plan ahead for a futon emergency. What emergency? Really weird. I guess it was a tactic to see if I was desperate and a really good candidate to be ripped off at Futon Favorite in Phoenix.

I love my 10 year old futon, but I wanted to purchase a new mattress to continue my sleeping success. I looked on-​line and saw 3 businesses that specialized in Futons. I first saw Tom at Futon Favorite Friday whilst rushing to work. We had a great discussion about foam core/​versus cotton or inner sprung. He showed me and allowed me to bounce/​lay/​sit on the three options in what was close to my price range. He was both knowledgeable and yet not pushy or in a hurry to have me buy or go. I was very impressed that he himself made them, very impressed! He was delightful to talk with and the fact that he is a local businessman was something I wanted to support.
I contacted one of the competitors and they were very far out from where I live and work, their mattresses were almost too cheap (I think you get what you pay for) they don’t have a outlet/​store I can go anytime and see/​bounce/​sit I have to call first and they they will see if they have them… nice guy though but just not what I wanted to do.
The second business was a lovely gentleman in a large store and he has a lovely selection of frames, but all the same mattress??? I am not sure what purpose that serves… I would think one might have more than one mattress to show me to compare foam/​cotton/​innerspring. But no… I thanked him for his help, he was very helpful and nice to me.
I saw Tom this morning (sat 9^th may) and confirmed my order for my bed and he is going to have it ready by Wed/​Thursday. I will definitely be back to look at a slat bed/​frame down the road. or one of the many and lovely covers. I have already referred 3 people there and would do so to anyone in a moment. I believe in supporting great local business. I read the somewhat dubious Unilocal reviews but decided that without hearing the whole story from both sides it is always difficult to judge someone… I have had days where things have gone downhill with a customer. I can only judge from my own experience, which was fabulous.
The service was impeccable, the mattresses are good quality and reasonably priced. Tom was both incredibly helpful and a delight to deal with, I am very happy.

I ordered my ‘real’ futon here (just the cotton bed that goes on the ground), and they were able to special-​order it in any color/​material/​thickness/​etcetc. It was fun to look at the options. And oh, my back loves it. I think I’m one of the few people in the world who has switched from a memory-​foam mattress to a super firm solid cotton mattress and hasn’t looked back.
Anyway, they have a lot of cool futon frames if you want the western folding kind. I ended up buying an unfinished platform frame from them because I needed under-​the-​bed storage. It hasn’t diassembled/​reassembled well due to some overzealous powerdrill action stripping the screws (oops), and when I went to the store to try and order some new screws the owner told me it wasn’t possible. Oh well… he pulled out a box of spare hardware and picked through it to find some suitable replacements for me, I appreciated that.
They also carry tatami mats, nice lamps, and some very lovely minimalistic bed frames.