American Mountain Rentals

Very disappointed with our cabin and not having the full assistance from this company. We will not be using them again when we come back to visit.

Our stay with American Mountain Rentals was great! We stayed in the cabin Above the Clouds and were very pleased with how clean and nice it was. There were plenty of amenities and wonderful views of the mountains. The staff was super friendly and helpful. We already have plans to go back to this cabin and to go back with our friends and rent other cabins from this company.

We rented a cabin from AMERICAN MOUNTAIN RENTALS in pigeon forge (A Smokey Getaway). Upon arrival we found animal feces in the upstairs. We did have a dog but she is crippled and in no way could get up those steps. So the upstairs was definitely not cleaned before we arrived!!! We decide to get in the hot tub and it is not working! Its hardly warm and the jets are not working. We then go out on the porch to sit and the rocking chair breaks and my friend is thrown off of it!
The next morning we go to take showers and there is not enough hot water. We have to wait 30 minutes in between showers. We call American Mountain and they send someone out to fix the hot tub. In the meantime we go to town to buy filets for our dinner. Bake potatoes, make salad and my husband goes to put the steaks on the grill. No gas for our grill!!! That was the icing on the cake. Have to cook the filets inside. Get in hot tub nothing has changed, still luke warm and no jets!!! We take trash out and put in the container. An hour later we hear something out back and there are bears in our trash. We wait until next morning to pick up all the trash. I suggest they put some heavy containers with locks so the bears cannot knock over the trash every night (It happened 2 of our 3 nights).
I have other issues but I think this is enough to post. I contacted the manager of American Mountain Rentals and asked for the owners name and telephone number. I have properties in Florida and I use a rental company and would definitely want to know about the issues with American Mountain rentals (especially the animal feces). I have e-​mailed Jeffrey 3 times to find out the contact information and he has not returned my e-​mails. I know he is getting them because I would get something back saying undelivered.
I am urging people DO NOT RENT FROM AMERICAN MOUNTAIN RENTALS!!! I always read these review before I rent so I hope I have helped someone else looking for a place in Pigeon Forge Tennessee.

I was penalized 100.00 for canceling my rental early due to unforseen circumstances but I was still canceling my reservation 3 Months in advance for a 4^th of July weekend. So it is not like they are not going to be able to rent it out and get their money! I will never rent from them in the future. Bad policy, renter beware!

First the good, the staff is very friendly and the young lady that rented our cabin to us could not have been nicer. The bad, the outside hot tub jets have no power, the hot water heater will not supply enough hot water to fill up the inside jacuzzi tub. There were dirty dishes still in the dishwasher, there is no washer and dryer. Bed is below average. Also the thermostat can only be set between 71 and 73 degrees.

We rented the Bareskin Romance cabin for 3 nights as part of our honeymoon road trip through GA/​TN/​NC. We looked at so many different cabins initially that we started to go crazy and I think i picked Bareskin Romance somewhat randomly in the end! But I’m so glad we went with it. As we approached Pigeon Forge I was getting little nervous as it was such a built up area full of cheap motels and crazy golf! But we drove on, the scenery got more beautiful, and when we walked in the door of the cabin after a steep drive up a hill it was everything we had wanted it to be — totally private, spacious, romantic, fun. The back porch/​balcony area was large and the hot tub was brilliant. You can’t see or be seen, and we loved sitting out there with our glasses of wine listening to the birds/​squirrels. Inside we made use of the pool table, the solid cooking facilities in the kitchen, and the large bath/​hot tub. Our only recommendations for improvements would be a slightly larger sofa in the living area, as it was a little small for 2 people to fully relax on. Wifi would be useful, as we didn’t get phone service on Sprint. Also we ended up sleeping in the downstairs bedroom instead of the 4 poster bed upstairs, as the mattress was much softer + better downstairs. But overall we had an incredible stay and I would absolutely recommend this cabin to anyone looking for a romantic base from which to explore the Smoky Mountains and fun surrounding towns! (Or just to stay inside and entertain themselves!).

Eagles nest way too remote for my liking. No cell coverage in my opinion dealing withy wife who is blind and father with fall issues this was not the appropriate cabin for my family stay. The cabins ac was struggling to keep the house cool and it was actually hot for my wife who never complains about it being to hot. Little things like rickety steps. Garage is closed off so you couldn’t use it and it was pouring down rain. Make sure you tell them any of your concerns like driveways steps etc
Phone in cabin wouldn’t let you dial long distance while silly my cell phone was useless here. I could get on the Internet spotty at best but no cell coverage had to drive 8 miles to valley view church to use phone where I found out I had a tree fall on the house but couldn’t get to use a phone without driving in the pouring down rain to use my cell 8 miles later. House is fine neighbor took care of it but had a hell of a time reaching me.
They fixed the AC and I would recommend this place but only if you don’t mind being isolated and out in the woods.

Booked a cabin called «Morning Mist». I would’nt say it was a great cabin but it was good.
Pros :
Clean Bedrooms and bathrooms
Clean Kitchen. Lot of utensils, plates, saucers etc…
Hot tub was good…
Had wifi which was really nice
Living room was spacious.
Location was good but the views were not that great from the balcony.
had a keyless entry which was also good.
Cons
It was little small. The bedrooms were small as there was not much place beside the bed to move about
The 3^rd twin bed was an attachement to the second bedroom so for a group of five there is no privacy for the family in the second bedroom. Good if you have kids though.
The pool table was placed in a small place and we had to improvise for most of our shots as we were either hitting the wall or the wood with the back of the pool stick. It was fun though
There was a racoon in the attic. luckily we heard it make noises only during dinner time. during night it was quiet.
Its not sound proof, whenever someone walks upstairs it is heard downstairs.
The gas grill needed to be cleaned a lot and was accumulating rust. Also it did not light evenly across. Would have preferred an electric grill instead. Pretty much had to watch out from burning our hand when we light it up.
overall we enjoyed our stay but we expected a little better for the price paid per night.

We booked a cabin through this company for Labor Day weekend. A couple of weeks before our trip, the management company called my friend in a panic, because the cabin we booked was being repossessed. Sigh.
American Mountain Rentals suggested two, nicer cabins, and we chose one of those. They let us stay in the new cabin for the price we paid for the original cabin.
Everything was very clean and well-​maintained. The cabin had a key-​code, so we didn’t have to worry about someone who had kept a key coming in. We had a couple of minor maintenance issues (stopped up toilet, wasps in the kitchen) and each time we called, the office was very responsive.
My friend received a 10% discount on the rental because she was a repeat guest. On non-​holiday weekends, they offer a 10% discount if you have a Kroger discount card. (Random.)