Pigeon River Inn

We had a terrible time up to coming here. We were meant to stay at Dreamore at Dollywood but there was a problem with there system and we got canceled instead of confirmed. We noticed when my wife checked the bank and saw that they returned our deposit. The hotel was apologetic but unable to help us. Luckily we found this place. The manager was super friendly and did what he could to get us taken care of. The entire staff is great. The pool is open as long as it Needs to be. The rooms are clean and quite. We will stay here again.

As soon as we checked into our room, we discovered that our toilet wouldn’t flush. We called down the the desk and that lady began telling how to flush a toilet, like I was an idiot. I told her that it was broken and she said she’s send the manager up. The next morning, I was standing at the desk and the woman said «Do you need somehting?» I said yes please. and she said «what is it?» Then after I told her our toilet still wouldn’t flush she said to start over because she wasn’t listening. VERY RUDE. The guy at the front desk told me they looked at our toilet and said there was nothing wrong with it. HE LIED. Noone had been up there. Finally later the second night he came up, told me to come to the bathroom so he could SHOW me how to flush a toilet, because remember, I’m an idiot He realized it didn’t work and said that it needed a new tank, but no plumber would come out on a Saturday. He said he could offer us a discount or move us. He called back and said they would give us 10 dollars off our room a night, but couldn’t move us. ARE YOU KIDDING ME?
So, our room smelled like sewage, which made our clothes smell like sewage. We went to the lobby to use the bathroom and the staff said there wasn’t a bathroom.
Seriously folks we would have been better off camping in the woods.
When i came down to the lobby I heard the guy who tried to teach me how to flush a toilet bragging about how he gives the best customer service of any hotel in Pigeon Forge. I almost choked on my tongue. The staff was rude, condescending and need major lessons in customer service.
PLEASE don’t stay here. You’ll thank me later.
I plan on posting a review on Unilocal and any other review board about this hotel. My grandson and I couldn’t get home fast enough to wash the filth off…
DISTGUSTING

Left our timeshare in Fairfield Glade, TN because we were unhappy with the property. Looked on a booking site and found this hotel had a family room available and a great rate. Called the hotel and was greeted by a pleasant employee that booked us the room. She even called again to make sure we were on the way (when we started, we were 1 ½ hours away) Upon checking in, she took time to answer our questions about the area. Provided us with a great tip on avoiding the traffic on the main street as well as a excellent place to go horseback riding (Jayell Ranch).
We stayed here for 2 nights while waiting to go to our next timeshare. This is not a new, fancy hotel. Overall, the place was clean. Our room was large and had 2 queen beds, a sofa, a fridge, microwave, a sink, and cabinets to put stuff in. Nice balcony overlooking a clean, inviting pool and the main street. Beds were okay… not the best mattress but we were able to sleep on it.
They have a basic continental breakfast w/​waffles, oatmeal, and muffins. Coffee was hot and juice was also provided. All of our interactions with the staff were good. Each one was helpful.
If we were in the area and needed a hotel again, we would not hesitate to book a room here.

Smelled bad. Had spiderwebs in our room. Wife cleaned up some «hair» from the bathroom.
Oh and when I saw that we could print in the lobby for free I needed to print (15) pages and the printer was out of paper. I went to front desk and asked for printer paper, the manager asked how many I needed, I said «10−15», he asked what I was printing and why I needed so much. Haha none of ur business and I almost said if u need to charge me, then please do. Breakfast wasn’t horrible, but wasn’t good. You definitely get what you pay for here!
I would not stay here again.