Pizza Hut

This place hands down has the most… sorry for this expression… retarded people working there! It’s the place you feel like might steal your credit card info… only reason I ordered. come on now. they got cheese stuffed crust!

This location has very customer service. When I ordered pizza via online and when I got there when it was time to pick it up they had just started making the pizza and waited 30 minutes to get the wrong pizza. I got home and they gave me someone else’s pizza called them and the manager knew that they made a mistake and asked if I wanted to pick up the right one I said no and told them to refund my card and they said they can’t refund only give credit in the account for the next time and I told them what kind of BS was this so I said fine. Then I reported them to the corporate office and then sent me 2 free coupon for pizza for their error still not good enough for the lack of customer service this location has.

Ordered for pickup… On hold for almost 10 minutes… Taking new orders in store and cashing people out… 2 of the 4 pizzas were right… The other 2 were spicy and those were for the kids… They said they would credit 2 pizzas… Asked them if they could deliver since we were home already… On hold… Talked to manager and it was a no go because the pizzas were ordered for pick up…
Totally irritated… Will complain to corporate… Never going back…

I love there pizza. I just don’t always get a craving for pizza. So sometimes its far and in between a visit. Plus I have to fight with my other half because he is a loyal Round table pizza eater. I don’t know what about Pizza hut that it is. But I love, love, love there crust. Its so soft and buttery. I live close by so I always carry out. There timing is always good. I’ve never had to wait for my pizza once I have arrived. My only advice is to order online for pickup because they have specials. If you go in thinking you can get the deal as a walk in. Your wrong. So save yourself the hassle and place your order ahead of time.

They messed up our order, and we were not able to get a refund. It’s a waste of our time and money. Don’t waste your time and money here either!

My daughter wanted pizza and pasta so I decided to give Pizza Hut in Pinole a second chance. I ordered my pizza and pasta online. Online ordering was very easy. App said our pizza would be ready in 15 min. I gave them 20 min. When I arrived to pick up my order the lady working the register was friendly and prompt to help. My order was ready! :) happy customer. Pizza and chicken Alfredo pasta were both delicious. I’m happy pizza hut finally found good employees to present this store.

I bought pizza there about four times, and it was delicious every time. I also tried the hot chocolate chip cookie, nice and fresh out of the oven. Great service.

Yaaaaaass. Haven’t had Pizza Hut in a long time. They have great deals and I took the large stuffed crust for $ 12.99. And the delivery? On a SUNDAY? Got it half an hour early! Cooked to perfection and 9 yr old Abe says «I love goey pizza. This is better than Domino’s». And 15 yr old Fernanda says «I like how the cheese doesn’t slide off the pizza, like all pizza.» We found our new pizza joint.

Review from October 2014:
First off all, this location isn’t professional at all what’s so ever. We called to order and the guy we were speaking to didn’t know what he was talking about. My parents literally was on the phone with this guy for over 20 min. and that’s ridiculous for a delivery order for pizza. Apparently they couldn’t deliver to our house despite living in the same zip code area. My parents even repeated countless times our address and the guy still claimed they couldn’t deliver because we were «too far.» Which sounded ridiculous to me because they’ve delivered to our home before.
We felt frustrated and their service is not accommodating what’s so ever. We won’t order pizza here in the future.

Update on my review. Took an hour and a half and we live less than a mile away. Shame on us for not wanting to drive I guess. But pizza was still good. Delivery driver was nice. And when I called to ask about timing problems… Alisha… Please forgive my spelling there’s so many ways to spell your name. Was very very nice and answered all my questions. Great customer service girl. Thank you (:

Ordered pizza and they said it would take an hour ½ only to find out it was scheduled to deliver the next day.

Neal is the best delivery driver ever, super sweet and charming. And when he’s in the store even better! Service is great, they can get really busy but well worth the wait

How about NO STARS, Pizza Hut? I’m thoroughly disgusted with the level of customer service received today and now remember why I haven’t ordered from PH in about 10 years.
On my order online I requested a side of anchovies TWICE. I could NOT find a way to add it to the online order. When the 2 pizzas and wings came an hour later, NO ANCHOVIES. The delivery person was VERY apologetic, saying the cook had told him they had been included in the wings. He felt so bad he told me he’d bring them right back. Over an hour later, still no anchovies and my pizza is dead cold.
When I called the manager, JOFE, to ask why I had no anchovies, he said, «Oh yeah… well, you would have to pay for them.» Huh? When I asked why they weren’t just added to my order… or why no one called to just tell me they’d cost extra, he replied, «Well, we’re a little busy here.» Again, HUH?! I told him I was a new customer and would NEVER use PH again and he said, «Yeah, I’m sorry to hear that.» Riiiight, sorry. What a waste of time & money.
And how the hell did this guy get to be a manager?! I’m constantly amazed at how some people get into management positions without even knowing what the word «manage» means. I honestly believe this doofus got the job when they threw five employee names in a hat and drew his.
Never again.

There is not a lot I ask from a pizza place. To be clean, friendly, timely and freshly made. This Pizza Hut met all the criteria! I placed my order online and was told what time to pick up. When I walked in my food was ready and waiting. The staff was friendly and the cooking area looked clean. I have no complaints about my experience here.

I’ve always ordered here by phone. this place will make you wait on the phone for at least 20 minutes. the service is the worst. the person on the other line will give you attitude just because he/​she does not understand what you are saying. I suggest they change the person picking up the phone.

What kind of delivery place sends out a driver with no change? Apparently, this Pizza Hut. Ordered a $ 10 pizza with delivery fee, it comes to $ 14+. Driver had no change so this begs the question, did they really expect a $ 5 tip?
FYI, this is the 2ND time it happened with this store.

Guys I came here like the other day I don’t remember when and got me a Hawaiian pizza. After two slices I started blowing chunks !! Not only did the pizza taste like fried play dough. I got food poisoning and couldn’t eat anything for the rest of the day

I had a weird problem last time I ordered from them. For some reason the website– pizza hut’s .com– exchanged the Tara Hills addy for the one on San Pablo, increasing my delivery time to an hour and a half from the usual 30 – 45 mins.
This Pizza Hut must be under new management or something, because lately I haven’t had as many problems with them. They remember my add-on’s, the pizza is correct, and the deliveries were fast. They even figured out how to get in the gate!
My original review from 2012:
Last time I ordered from there, they got my order wrong. They wanted to «credit my next order», but I told them to send out the correct order because I was hungry and it should have been correct the first time. Fix it. The guy who delivered my order didn’t understand English and couldn’t figure out my neighborhoods gate code (its not some pompous place, I live in a shitty little apartment complex). I tried to tell him over the phone, and he still couldn’t figure it out. Later, I checked the receipt and the gate code WAS written on there. What was the holdup?
My dessert was burnt as well :(
This time I ordered and they were about 20 mins late. The guy called to verify our address but the delivery still took another 10 minutes after that. I don’t think he could understand my household either… It a real shame that this Pizza Hut is so crappy every time I order from there. I wish it were better, and the service takes an awful long amount of time, even on a week day!
I used to work for a pizza place, doing everything. We delivered to a highly populated area and our service was great! Would it be faster for me to just go there and make it myself?

Now I’ve got something to say about all these pizza places. First, obviously this place is called «Pizza» Hut. So why are their pizzas nasty? It tastes like cardboard and feels like clay. They either put too much cheese or too much sauce or not enough cheese. I used to order from here a lot when I didn’t know how to cook and such and it was really good then. I haven’t been buying from them since. Now, recently we’ve been ordering from here again and the first time I was disappointed. But I thought it was just for that one time only and maybe the next time will be better. Next time I ordered, I got the same results. Disgusting.
Second, I give them credit for the pasta being decent. It’s not all too horrible but it’s just okay. Honestly though, the Pizza Hut located inside the Target at Pinole is way better than the actual Pizza Hut Store.

I get that they were swamped last night and had some delivery issues but lying to a customer to get them off the phone is some seriously bad customer service.
Digirono — 25 – 30 min. crispy. hot out of your oven. your toppings of choice. $ 5.99 on sale.
Pizza hut:
* Took nearly 2 hours (each time we called, they said 15 min… yea that turned into 120 minutes.) .
* Rude and unhelpful customer service (rushed us off the phone and didn’t let us know they were running late) .
* Ran out of toppings and didn’t let us know till 40~ min later (no chicken or mushrooms…) .
* SOGGY pizza (bc it had been sitting out in a steamy cardboard box for so long… the toppings slid off and the crust melted into pieces .) .
* Still paid full price and they didn’t compensate for any of their mistakes. (so they weren’t really sorry.) tsk. no tip for you, sir.
We ordered 1 large pan pizza just wanting a snack and by the time it finally got to us, we were starving.
ULTIMATE FAIL PIZZA HUT ON TARA HILLS… (I have really bad luck with pizza hut.. at least the delivery guy wasn’t Lazar. Lazer?. the guy at the daly city pizza hut…)