Sycamore Cycles

We where there for the weekend from Miami for The Couch Potato Race and the Swank Race organized by this guys! What an amazing store. Amazing people who truly love and enjoy what they do. They treated us like family and made our bike repairs immediately for us.
Will not hesitate to visit you guys every time we are there!

I have rented mountain bikes from over a dozen different shops around the country and these guys blew me away with how well the were able to dial in my bike. Their set up for me was spot on. I’ve raced motocross bikes my entire life so I believe I have a good comprehension for suspension set up and these guys nailed it.

I’ll be the first to admit that I didn’t read their contract well enough. But to clarify, nowhere on said contract does it say they charge for full day rentals regardless of pickup time. That is only on their website (which I did not refer to before renting the bike). The staff member I dealt with was my point of reference and also wrote that I needed to return the bikes by 2pm on Monday (I picked up at 2pm on whatever day at the end of the week before). Why would he write that if it was a full day rental? That led me to believe it was like a car rental out by 2pm, in by 2pm.
They didn’t refund a day’s fee to «be gracious». The employee who was working in the shop when we returned the bike a day early just did it, no problem. It wasn’t until I pointed out that I was charged an extra day to start was I told refunds were against their policy and that original 1 day credit for returning the bikes early (which I was told was no problem by the original employee I spoke with) was to considered in good faith.
I also never reserved mountain bikes. I asked if we could return the road bikes and switch out for a mountain bike our last day in town. I said that it was a possibility, but wasn’t sure, nothing more. Was told it was no problem and did not know that that they had «held» 2 bikes for me until after the fact. And since the contract is sacramont, nowhere on the signed contract did it say I would be switching the road bikes out for mountain bikes.
At the end of the day, they had great bikes, were very friendly, but still refused to take responsibility for what their customer was told by an employee. Unfortunately I just asked questions and spoke with an employee, did a poor skim of the contract (that’s on me) and signed.
Frankly, if it hadn’t of been for the incorrect info I was given and then the total dismissal of that at the end of the day, I would totally recommend these guys. Read the contract, be aware they charge for a full day rental (even if you pick up an hour before they close) and you’ll have a great bike and a great time.