Harry and David

I’ve been to Pismo Beach several times, but this was my first time checking out H&D’s. A few months back I bought a discounted box of their raspberry dark chocolate truffles at another store and fell in love. I’d never heard of the brand until then and was ecstatic when I saw it here in Pismo.
Customer Service-​Excellent! Very helpful ladies at the counter.
Product-​Purchased a 6 pack variety of chocolate truffles. They were delicious! My favorite was raspberry.
Price-​a little more expensive, but they are the best I’ve ever had so it was worth paying a little more for the great quality and flavor. :)

It’s been said that humans are creatures of habit and I am afraid this describes me rather well. I go to the same places for the same things and I tend not to expand my horizons as often as I should. When Harry and David first moved into the Pismo Beach Premium Outlets I thought «Oh right, that’s the place that sends the mail-​order fruit.» Over the years I have expanded that definition when introduced to new products like the crack cocaine of sweet and salty snacks — Moose Munch. They have also been a great stop for last-​minute stocking stuffers as well (ever sampled a Moose Munch Bar? OMG!)
After meeting my husband I also discovered that Harry and David was one of the few stores in California where you can find year-​round his favorite elusive jam — Marion Berry Preserves. Most Californians have not heard of or seen a Marion Berry let alone tasted one. Having grown up in Alaska and going to school in Oregon this is Michael’s favorite so I always know where I can pick up a jar if we are running low.
Recently, however, I expanded my horizons a bit and made a fantastic discovery. My business partner/​mother is a fantastic gift basket designer. It’s her natural ability to pick up items here and there throughout the year at great prices. Then somehow, through her special magic, they all come together in a fabulous basket that usually fetches double or triple what it cost. Since we are asked by various groups (my Rotary Club, the Chambers of Commerce, our Keller Williams office) to contribute several items per year it always comes in handy. However this past month we were short on time and short on items so I decided to just pop in to H&D and purchase a pre-​made basket. I’ve seen them before and they are good solid baskets that please auction shoppers and fit the bill.
What I didn’t know was that you can also collect the items in their store and make your own basket with your own theme! It was almost as good as taking a tour of my mom’s basket room — and we quickly thought of two different themes that I have not seen repeated at auctions often. The first was a complete margarita party — just add the Cuervo — with fabulous confetti-​colored glasses and pitcher, lime salt for the rims, custom H&D lime mix and their Flax See chips and Texas Style Salsa. Add two of their festive tea towels and the lucky winner of this auction item could lay out a whole spread in a jiffy! The second was a pasta dinner basket with gourmet fettuccini, sauce, colander, serving bowl and individual bowls — complete with a pasta server and cute tea towels too.
Both of these baskets were under $ 100 and looked like $ 150 in value. The best part? The friendly and helpful staff helped us complete the basket with custom shrink-​wrap packaging and beautiful bows. They also helped us locate items that would round out the baskets (even in the clearance sections for added savings!!). We walked away in less than an hour with two fabulous baskets that made their respective recipient organizations make some money. It was a win-​win-​win.
I highly recommend stopping in when you are in the area. It is going to be more than a source for fruit, jam and Moose Munch for me in the future. There are great baskets yet to be made and great gifts yet to be discovered at our hidden Harry and David gem — and a great staff to help you find them!

So disappointed in the customer service at this store. First — While I was browsing I could hear the clerk behind the counter speaking to the customers check out very loud and overly sweet friendly that just sounded very fake & annoying. I went browsing at the back of the store at the clearance table and found a tub of Chocolate Peppermint Cookies (seasonal item from Christmas) with a red clearance sticker. They were going to expire at the end of this month. When looking closer at the pre-​printed ingredient label it showed the same price as the red clearance sticker with no discount at all. There were at least 4 tubs of these cookies marked this way. This is NO clearance. I very nicely brought it up to the front desk and showed them the two labels. They said that the pre-​printed price is already discounted because they sell that tub of cookies for over $ 12 in the store. They did admit that they shouldn’t have put the red clearance sticker on it though and started peeling it off of all the cookie tubs. I asked if they could reduce the price since it was on the clearance table with a red sticker but there was no discount. They went into some long explanation about how H & D does their pricing and online purchases from the main warehouse and how they couldn’t reduce it at all. Now they weren’t so friendly and turned rather cold & silent. I do not recommend this store! Their other products are so overpriced it is so ridiculous. I am not surprised why so many H & D stores in Southern California have closed.

The Gorilla says:
«Famous for their fruit,
Harry & David offer
An array of stuff…»

terrible customer service! Once you get into the store, be sure that you don’t touch with your fingers the samples that they have out there for you to try or you will get scolded to use the tongs that they have, (I do understand for sanitation purposes and all) which is really a lame way to do things if you are going to offer people samples of your individual products, you should at least have them in individual little cups! I asked for help in finding a product that was listed in my catalog as also being available in the stores and the person there merely replied with a «nope», so unprofessionally! Also, their products are way overpriced! Such a disappointment!

H&D are great for PEARS!
Over-​priced juicy delicious PEARS!
TIPS for this OUTLET STORE: 1^st go to get discount coupon at the Visitor Center,
you can get 10% off as a VIP as AAA member…
& H&D usually stashes some $ 5 off coupons there too…
so with a Holiday 50% of discount on the PEARS…
two boxes of PEARS will no longer be Over-​priced
& TASTE THAT MUCH SWEETER!!! :)
ENJOY!
P. S.- Forget most of the other stuff… it is still not worth it… IMHO anyway…

Extremely rude people! I get that it is a busy time because of the holidays, but that is not an excuse to give customers attitude. The employees didn’t know where the products were located and the manager just seemed to want to make everyone uncomfortable.

I love this store and their products! Everybody is super friendly and encourages sampling!

If it wasn’t for the free samples, my family and I would most likely skip this gourmet food place. But it turns out that they have a good selection of gourmet food (especially the nuts, chips, and frozen bread), and we ended up buying some of their products (based on the samples). The fact that the service was downright friendly and helpful meant I’d probably come here again and try what else they had to offer. Enough said.

Really nice people here. Greeted with a smile. Totally helped me find what I wanted. Moose munch samples. Big selection of everything — more than the other Harry and David’s I’ve been too, I believe. Stocked up on my favorite scone mixes and of course, all dark chocolate moose munch.