Big 5 Sporting Goods

Don’t use their order and pick up in store option. The item will never come and the store won’t call you or know why your item didn’t come. After waiting 2 weeks for shoes it’s pretty frustrating that the store is not helpful in the least

Nice experience at the Placerville CA Big 5 today! We explained that we wished to return our daughter’s cleats as she asked for soccer shoes & was shown baseball shoes. We had also purchased shin guards & socks. We brought the whole lot back as when she showed up for soccer she was turned away & subsequently dropped from the team (time limit to get gear, came in late already) so now we have no use for any of the items. One shin guard was chewed by our puppy, the socks had grass stains & the shoes were dirty, obviously worn. The manager readily accepted the store as at fault & refunded her for everything! No questions asked! I’m so impressed with that professionalism! She was able to buy 2 pairs of shoes for everyday school & then some. Very happy with Big 5 :)

So happy there is a place to get good athletic shoes at good prices in town. Their customer service is top notch also.

The staff was very nice and helpful.
No waiting at the cash register. Would recommend.