Verizon Wireless – 4G Wireless

I have worked with Jeremiah several times. Each time he has written down prices and shown billing differences in black and white prior to making any official changes. He has always been extremely transparent, patient, honest and truthful.
I must disagree with Ellen T’s assessment of her situation. It is not under Jeremiah’s control whether they where aware that he worked at a contract store or a corporate location. Nor was he in charge of the amount Asurion was charging. It sounds like he did lower their monthly bill, and then they added another Droid. I fail to see that her frustration over the things that she listed was in any way Jeremiah’s fault.
Recently he took the extra time with an elderly couple while I was in the store. He showed them how to use their phones, all the applications they might need, helped them to the door with the promise that they could come back to him whenever they needed help with anything (including billing questions).
Jeremiah is an incredible resource!

I must agree with Karen R from Lotus. CONSUMER BEWARE!!! My husband’s DROID quit working. He brought it into this store, without knowing that this location is NOT a corporate store for Verizon. We had been paying for Asurion Insurance since we got the phone (over $ 250.00), and Jeremiah never once revealed that in order to get the phone replaced under the insurance, we had to do something different. Instead, he talked my husband into upgrading his DROID (he was perfectly happy with the model he had), did some fast talking to «lower our monthly bill,» and then when I received the bill, I discover that we have been charged an extra $ 23.00+ a month for this phone. It should not have cost us anything, except the deductible, but instead it will end up costing $ 250.00 in insurance coverage + $ 552.00 in monthly charges for 24-​months. No cell phone is worth $ 802.00, when all you use it for is to check Facebook, text, and phone calls. On top of that, the Asurion insurance has gone up to $ 11.00.
I spoke with a Customer Service Rep, Clay, from Verizon today, and after explaining the issues we experienced at the Missouri Flat Road, he explained that because it is NOT a Corporate Verizon Store, there was nothing he could do to make the situation right. Clay assured me that a complaint will be filed against the store, the manager, as well as Jeremiah on my behalf. Jeremiah was a really nice man… he was very personable. However, he was not honest and truly a representative of corporate Verizon. My suggestion is that you avoid this store at all costs, and ONLY do business with the Verizon Store off Ray Lawyer Drive, as this is a Corporate Store. This was a costly mistake, and if I can help even one person avoid making a similar mistake, then I will have spent my time wisely, in typing up this review.

Jeremiah is the man! I came in with an Internet price match and Jeremiah got me hundreds of dollars more. I never met a service rep who tried so hard to help me out. Don’t buy online. Go see Jeremiah at this store and thank me later.

BADBADBADBADBABDABAD Place. NOT A VERIZON CORP. Store. THEY TELL YOU HUGE LIES, OR OMISSIONS, TO GET YOUR MONEY, TRIED to get $ 440 just for TAXES on a phone (that I did not choose, they just brought it out, when I ASKED if it was possible to upgrade five days early. And THEN add an extra $ 23.00 PER MONTH to my bill to pay for the phone. I kept asking where the free phones where or the inexpensive ones you get for renewing your 2 year contract. NOPE they don’t have any. Does not work that way anymore, things have changed. They doubled teamed me, continually distracting me from one thing to the next, and I just did not have $ 440 for TAXES & FEES (for the Galaxy S5… the PHONE was going to cost me $ 23/​mo x 24mos+$ 500+)to give them. So I left everything there. got on line, found an iphone 5 for $ 0.99 with 2 yr service renewal. went back had them reverse the order and get me out of that. Then proceeded to ask them about the deal I had found on
. They said that did not exist. I said yes it does. They told me that «on-​line phones from Verizon were BAD, USED and/​or Refurbished. THEY had NEW phones.» I finally smelled a rat… I said But it’s YOUR company’s website… SO…ON-LINE Phones are not good, they are cheap bad phones, OURS ARE NEW” Bold face lie right there. I said, «YOUR company’s o-​line phones are BAD, but your In-​store phones are Good?» Really? That rat I was smellng, got smellier…
Well, I am going to pick up my NEW iphone 6 I purchased on-​line last night from A REAL VERIZON WIRELESS STORE. THESE GUYS FRONT THEMSELVES AS SUCH JUST TO TAKE YOUR MONEY. A LOT OF YOUR MONEY for Nothing (taxes?) DO NOT GO HERE, AND IF YOU DO EXPECT TO GET ONLY LIES, DECEIT AND TRICKERY TO GET YOU TO BUY FROM THEM AND GIVE THEM ALL YOUR MONEY. Do you know how much that brand new iphone 6 COST me upfront, including TAXES? $ 41.00. AND I SAVED $ 7.00 per month on my payment.
So there. It’s a HUGE SCAM. NOT OFFICIAL VERIZON STORE, just front as one to trick you. They continued to lie to me for three days, until I left frustrated and very confused. Came home, got on-​line, and the phone, found out what this place was from a Verizon Wireless Customer Service Rep. That’s when it all started to make sense. I am sure there are more of these stores across the nation .SO BUYER BEWARE… don“t go there.
OH, P. S.—They also wanted me to give them my old phone that I purchased on my own somewhere else on-​line. Said it was theirs and if I did not return it I was going to get charged $ 400. That’s a lie, too. Told me I could not get ANY phone for under $ 250.00 there were no deals anymore that’s not how it works, it changed” Bull Pucky…

I went into this location to have my Verizon service switched to a new phone I had already purchased. The store manager told me that the phone looked damaged (dust or water damage) and that he did not recommend switching service to it. He then tried to sell me several phones under various plans. I called national Verizon and they activated the phone remotely; it seems fine. Wow. Unless there was a big misunderstanding, he cost me a lot of time and headaches with a big scam to sell me a new phone and services. Really underhanded. I will not be purchasing anything from them again.