Enclave at 127th

I rented a 1 bedroom for my daughter in 2014 under the old management, and moved her out under the new management 1 year later. Under either management, there was a lack of professional customer service, blind oversight to the lack of security (the gates look secure, but I have seen cars easily sneak in right behind me), slow repair of fitness machines, and misrepresentation of charges for the internet hook-​up ($ 100 fee was supposed to be waived).
But worst was how I was put into collections shortly after moving out because I contested the $ 200 charge for cleaning the apartment, which in my original contract clearly stated would not be accessed if the apartment had no damage. When we moved in my daughter, I repeatedly ask what the no damage clause meant and the manager replied no holes larger than 1 mm in the wall and no pet damage. When we moved out, I asked the daytime manager to inspect and verify the apartment did not need professional cleaning, he said the was short staffed and couldn’t look at it. I made several phone calls, and wrote letters to clarify the excess charge, but never received a return letter or phone call. Instead I was dumped into collections, all for a measly $ 200. This company is all about making a quick buck so renter beware– they also don’t honor their contracts so protect your credit score and pay up whatever they charge, you have no choice. In summary, it’s relatively clean, good location, thin walls, sketchy security, fitness room always under repairs, overpriced and will throw you into collections without good faith communication.

Peter in the office is very unprofessional. First after two years of living there and me asking what my rental increase would be, the «new» lease was slipped under my door. I was given one week to sign new lease with a increase of $ 180, or it was there notice for me to get out. Now, I heard this was happening as neighbor after neighbor moved out. When I approached the office I was directed to Peter who said if I signed a 18 month lease he would only increase $ 40. Not bad??? Think again two new neighbors on first floor with a garage were paying $ 140 less. At that point I decided to move. I was warned by multiple people that they would do whatever to keep my deposit. I cleaned and had carpets cleaned, and have pictures which I emailed to my Attorney. Did walk thru with Jim (Great Guy) and all seemed well. He found a bleach stain on carpet and a spot on the wall. I was happy!
Called to check today on refund only to be told by Peter that they took over a $ 1000 because of how bad my carpets were. I said I signed off with Jim. Peter’s response was Jim isn’t a carpet expert. I said I sent that paperwork to my Attorney, did you change it after? This is horribly unprofessional. I have pictures!!!
Ashley and Curtis in the office are great to deal with. The maintenance staff is great too. I think corporate needs to look into Peter if this is how he is going to continue to run things. I was planning on living there for the next three years until the $ 180 increase!