Northern Tool

Wow I love this place. If you are a working man this is your place. If you are a weekend rancher or shade tree mechanic this is your place. They had exactly what I was looking for and Home Depot didn’t.
Get over there if you’ve never been.

Northern Tool is a OK store. The hand tool quality is soft steel, so only buy for home use. However they do have good items as long as your smart.

Northern Tool carries all of those things you never knew you needed. This store is just a little smaller than some of their others. Strange since they just relocated into it.
If they do not have it on-​site you can order it on-​line.
Product lines are great values and reliable.

Our first few experiences with them were much better than Rebecca’s. Northern Tool seems to have some concept of quality and doesn’t just stock the absolute cheapest of the cheap like some other stores.
We’ve bought quite a few things from them over time and had good experiences with it. And you can order from the web site and have your things shipped to the store even if it’s not in stock. And we’ve not had a problem with them being out of items. We’ve actually found things that other stores were out of but this store still had.
I will say that some of the employees do seem far less than intersted in remaining emplloyed. Robert in particular seems to have an attitude problem. Others, like Gary, are consisitently helpful though so I have to write that off as a few grumpy people.
As for problem resolution, I’ve not had a good exerience with a couple of specific employees. We had a website order that got lost. And even though a couple of the people at the store weren’t very helpful a quick call to the corporate office got everything straightened out. I got my stuff and everything is all happy again.

The store is fairly new. My husband says it is always empty compared to the other one that he frequents, which is good. Problem is they don’t have the inventory the other stores do. And I quote, «If you want to build a go-​kart or mow your lawn, you’re fine». Otherwise you need to visit one of the other stores. Now, that is a bit of an exaggeration, but if you are looking for something specialized or really don’t want to waste a trip, you might call ahead and make sure they carry what you are looking for. They did have a fun sale section down the main aisle, and they had a selection of work shoes, boots, and clothes. Part of why I’m giving them 2 stars is that on multiple occasions store employees walked past me while I was looking lost and even though they made eye contact they didn’t ask if I needed help with anything. They weren’t busy so they really have an opportunity to provide good service, but in this case, didn’t.