AT&T

Customer service is horrible and the blonde woman manager was even worse. Didn’t even look at my face was just on the defense from the get. On the other hand At&t customer service over the phone was amazing. Do not use this store!

We went to get an iphone 6 and no one would take care of us. After wating a while we got a rude sales person. We asked to talk to a manager a lady with blond hair. When she comes out she says she isnthe manager and she does not deal with customers. I could not believe she said that. We decided to leave and now want to change cell phone company. Strange that corporate is not on top of their service.

Wife bought me an iPhone 6s 6 days ago. Salesman said all I had to do was to back with my current iPhone to iTunes and then restore the 6s. He also said I had 14 days to return the iPhone if I wasn’t satisfied and sold her the «protection plan» which he said would replace my phone if it was damaged. I start the restore process and the new 6s locks up/​freezes. I take the 6s back to the AT&T store and a different salesperson, «Tul», says this is a common issue, the iPhone came out with a defective OS and I should have updated the OS before attempting the restore. «Tul» said there was nothing AT&T could do, but I could take the iPhone to «One Click» (a local business in the Sawgrass Mall) and they, as an Apple service center could fix the problem as it was under warranty. «Tul» reached into his pocket and pulled out a shack of business cards for «One Click» and gave me directions to their store. I went to «One Click» and the clerk there said they could «probably» fix the problem, but it would take 24 hours and cost $ 30.00. I went back to the AT&T store, spoke to a salesperson (a new one) then the manager. Salesperson said that all AT&T salespersons had received an Email with instructions that iPhone’s OS should be updated prior to restoring. I spoke to the manager and explained my situation. He told me AT&T had no responsibility and that it was a matter for Apple. The manager admonished me to not go to a third part store, i.e. «One Click», as that could invalidate my Apple warranty. I reinterated that it was his employee who sent me to «One Click» and he even had a pocket full of their business cards. The manager said «I’ll have to look into that». I demanded a refund for my iPhone (original salesperson said we had 14 days). The manager said he could not give me a refund as the iPhone was now inoperable/​locked up. I told him that I wanted a refund, or replacement, as the product they sold me was inoperable and he said that warranty issues were for Apple and AT&T only provided the «protection plan». He said he couldn’t give me a refund for a product (they sold) that was inoperable or defective. Clearly a Rhodes scholar!!! I started to smash the iPhone and seek a replacement — boy am I glad I didn’t. I went home and called Apple Support. 5 minutes later the problem was resolved!!! When I called AT&T customer support to activate the protection plan, they told me about the deductible. The AT&T Store salesman (the original one) never mentioned a deductible, he «sold» the plan as providing a «replacement» for a damaged or destroyed iPhone. The deductible is $ 199 for the first 6 months and $ 149 for the second 6 months — not exactly what the original salesman’s alluded to.
I had great support in dealing with both Apple and AT&T telephone customer service; but the in-​store AT&T experience was horrible!
I feel like I was hustled and once I had made a purchase under deceit was kicked to the curb.
I love Apple products, but this is my last transaction with the AT&T store on West Sunrise Blvd in Plantation, FL; FU!!!

I would actually like to THANK AT &T for finally being able to help switch my mom over to the BETTER T-​Mobile. My mom was looking to upgrade her phone after 3 years so I took her to the AT&T store to get a new phone. Wow! things have definitely changed since I have left over a year ago. We get there and are greeted by a gentlemen who seems friendly enough. We tell him that we are looking to upgrade her phone and that she is looking at the new Galaxy 6 Edge. He didn’t say anything about the phone or the specs, he brought us to a table than proceeded to try to sell us everything but what we had went there for. It was extremely off putting to go there for a phone and they are trying to sell us cable, internet, and security. We told them we weren’t interested and that we just came for the phone but he wouldn’t back off. He finally said that he would go get the phone. He comes back and grabs another guy who comes over and starts trying to sell us everything but the phone as well. Nothing worse than being tag teamed by two employees about completely irrelevant things. After about 20 minutes of that we we said screw the phone and left. My mom promptly switched to T-​Mobile that day and my brother too. They are now happy and paying a lot less than what they were paying with AT&T. Soooo… that you again AT&T for helping switch my mom over to T-​Mobile.

The managers there are just not personable. There is one of them, I don’t recall her name, but she has long blonde hair, she shouldn’t be a manager. She has no solutions to offer her customers when something out of the ordinary arrises. All I have ever heard from her is no, not possible. The store manager is all nice and pleasant when you are buying. But doesn’t like to make an appearance when something goes wrong and pons off the work to fix it on her underlings. I can’t imagine how the people there put up with her. How would you work with out support from your boss? Regardless, I will be finding another store to visit.