Firestone Complete Auto Care

Just bought tired from them. Used the early
Bird drop off Jay kept me informed and gave me great value and options. I really appreciate they way the double check any work related to tires. Many people drive this car so it is nice to know I have the road hazard and the comfort of so many Firestone locations.
Benny was very pleasant at pick up and the had the car ready when promised. They have extended hours seven days a week.

So,
I’m a Critical Care Nurse that works nightshift. With my drive it comes out to be an 18 hour day. 16 hours working and 2 hours driving.
Call FIRESTONE on Monday and state that I would like to get a tire rotation on the full set of tires I bought in December. I ask should I make an appointment or just come in. He states «if you get here early, like right when the doors open, it will be an hour to two hours max.
So take off work two hours early so I can be there by 7:00 right when they open. 7:00 comes, I’m first one in. I state what I need done and the guy who btw doesn’t so much as look at me let alone greet me. He says 3 to 4 hours atleast. I explain to him that I spoke to this store late Monday, less than 15 hours ago. Again doesn’t aknowledge and doesn’t even seem like he is listening. Again he states 3 to 4 hours.
At this point I know I’m getting nowhere as he seems like he’s in another world. I ask if the manager is here, he says yes. I ask to speak to him and he starts to pout like a 2 year old as he goes to get manager.
Same guy comes back, apparently, manager has no interest in speaking to a customer who has an issue. (Note: At no point did I ever raise my voice or get upset the slightest). In hindsight maybe I should have. So again same guy I’ve been talking to comes back since the manager who is standing there talking to another guy laughing and bs ing. The man says 2 hours, that’s it, I go what 2 hours. Barks at me, we will do oil change in 2 hours. I say what about tire rotation, barks again, that will be 4 hours.
At this point I state I will go somewhere else.
The amount of money I’ve spent at FIRESTONE over the last two decades both in Chicago where I was born and raised and in California where I moved in January 2016 makes me absolutely sick to my stomach. I couldn’t even talk to a manager at 7:00 on the head when the place is empty. I’m glad I took off early 2 hours, 2 hours I have to make up tonight. What a flipping joke, embarrassed for them.
Dan
708−714−7020 (feel free to look up my acct. by my phone number FIRESTONE and see how much myself and everyone of my other 7 siblings and two parents have spent at your facility.)

In terms of my experiences with commercial auto stores (i.e. wheel works, other firestones etc…) this was by far my best experience. Everyone was extremely friendly. Although my car took longer than expected, the staff offered multiple discounts and a free oil change for the future. The customer service was great!

Any work they suggest have your own mechanic verify it needs to be done.

Is there possibility for zero stars? This place is the worst! I came in there tonight at 6:45 (that does not mean 7:00 pm which is closing time. I came out of Macy’s and had a flat tire due to catching a nail. Why was I at Macy’s? I have a job interview in Palo Alto tomorrow at 9 am. Hello people this is pretty dire. Not a good situation for a single independent gal. I limped into Firestone with my flaccid tire and I dealt with a lovely gal named Jennifer who told me they couldn’t help me due to It be closing time. BUT when I asked if I could ask the tech directly to ask him for help she said I could. I asked to put air in the now completely flat tire and she begrudgingly did. She never said the tire was beyond repair. Never looked at the nail. Nothing. So I stood there like an idiot and waited to beg the tech to please help me get the tire patched as I had a long drive the next morning. So. In walks Miss thing with her satchel purse flung over her like a farmgirl going to feed the chickens. Lovely professional looking piercings in her face but didn’t catch her name. They thought I didn’t see but I saw Jennifer usher her out into the driveway in front of my car and they hatched their story. Miss thing comes out looks at the tire and and tells me the tire NOW has to be replaced and talking to the tech is not possible and now that it’s 6:56its far too late. Wth!!! I could not have been nicer. I practically begged for help and here she was with her chicken feed satchel hugging her ass and saying to basically kiss off. It’s too late. And if that was THE story why did I get the cock n bull about talking to the tech from the lovely Jennifer? In that short time I stood there I could have tried les Schwab down the street. They are always wonderful! (Natch firestone). Before I would return to this professionally run establishment I would drag by mothers dead body in a Macy’s bag down contra Costa Blvd in a wagon. Oh and if manager John Kohut is reading this — since miss chicken feed satchel gave me your card. Why don’t you give me a call and I can teach you and your team a thing or two about customer service and doing the right thing.

Well lets see where to start. They were out of all the selection of tires they commercialize on sites. You normally have to order them. They provide you with their tire recommendations, but they were also out of most. I ended up getting what they had available. My total was about $ 1100 — $ 1200 as i have a truck, and needed off road tires. Now, they tell you that if for any reason you can return them within 30 days, or certain amount of miles. I went back out of curiosity to see if its that easy, its not. First he said that wasn’t possible, and that no customer has ever wanted to return such good tires. Then he spoke with a manager, and he wanted to know where i got that information, i guess he forgot he had told me when i purchased them. Also its written all over their paper work, and their commercials? After i asked to speak with the manager, he goes to the back, and comes back and says yes you are right, just bring them back and we’ll provide the refund. Why hassle with a customer over your own policy? I kept the tires, but had to test, now you know. Another thing is that while i waited for my alignment other customers which had purchased tires were coming in for their current life time alignment, good god, they were kept waiting, some sent off because they claimed their machine was down. They have two machines, one for their current customers who purchase tires, the other for the ones who want to do an return alignment, good luck cause your just going to waste your time. I’m giving them two stars because the customer service was good, and their tires seem good, just hope they last. I won’t be going back for an alignment any time soon obviously as i don’t want to be placed like the rest of their returning customers. I’ll pay my $ dollars or more somewhere else for a tire rotation and alignment check. Now this review is for this Firestone, at the Concord mall, not for all. This was my experience. Hope you have a better one.

I was told needed a rotor and brake replaced front and rear and would be $ 900 plus… i told them that for now please replace the rear since that was the one that was making noise… i was told that front and rear has to be replaced or they wont just do one… i told them that i cannot afford all 4 wheels be replaced at this time… wow talking about holding you at your balls… amazing…

We have brought our cars to Firestone on Contra Costa Blvd many times and are very pleased with their work.
Jay has been our guy that helps us…
He always remembers me and I really trust that he is telling me the truth when I bring my car in…
This is our go-​to auto service place and we recommend that if you are having a difficult time finding a place you can trust, go to Firestone on Contra Costa Blvd.

In 2013 I bought new tires, Bridgestone Ecopia, for my VW Jetta,. Last month on a regular maintenance with VW I found out that my front tires were too worn and needed replacing. The tires only had 18K miles on them! The warranty is a joke. It covers nothing. I went back to Firestone and all they did was give me a quote for new tires with such a ridiculous discount, that I was insulted ($ 7.20 for tire discount, $ 1.04 for part discount and $ 1.46 for labor discount). I will never go back.

I live relatively close to this place and for several years I have used this particular Firestone for all my tire /​alignment needs. A little over a month ago I went in to get a free alignment because I purchased the lifetime alignment when I purchased my tires here. I went in explaining that I needed NOTHING else done but my tires balanced and aligned due to my car experiencing minimal shaking. After 3 hours of waiting the very nice girl comes to me with 3 recommendations totaling about $ 2k. I explained to her I am no mechanic but I know what your telling me needs fixed has NOTHING to do with my car shaking. Please just tell the mechanic to do the balancing and alignment. She said well it’s done. Although, I never seen it on the rack but I gave them the benefit of the doubt and got my keys and left.
Fast forward 2 weeks… since I live close by and work close by I hadn’t drove on the freeway. The minute I went over 40mph my car was still shaking all over the place. Another words nothing was done! I was beyond upset and ended up taking my car to Les Schwabs who did a rotation, alignment and balancing in less than hour. Just pretty bad that I had to go pay for this service that I paid EXTRA for when I originally purchased my tires at Firestone.
STAY AWAY FROM THIS PLACE… I CANNOT TELL YOU ENOUGH! So sorry Firestone you LOST my business for good!

Amazing customer service in and out in less then 10 minutes and a replacement of a wiper blade at no cost!

These folks were so super nice and they even went out the buy the parts that my car required. The sales rep, Jennifer, really took care of me and made sure she got me the best deal available. I didn’t feel pressured to purchase any of the recommended services they suggested I eventually should consider. The technician, Mike, gave me a good explanation and timeline of when I should think about spending that money so that I could budget accordingly. Ultimately, I left the shop feeling empowered with the knowledge imparted on me about my car’s functionality. Although the wait was not the shortest, the manager, John, provided me with an honest timeline of when they might be finished. I just went into mall and did some shopping. This crowd can check my oil any time winky-​face.

Very pleased with this location, took my car in without an appointment and was taken care of very promptly. Everyone that helped me out was extremely nice and professional. They gave my honest advice on what parts I needed and estimated the time it would take precisely. Definitely will be coming back to this location for future work on my car.

Stay away from this place and go elsewhere if you have the option. Came in with the most common car (A 2014 Ford Fusion) and they did not have a tire for this car. Was told I’d need to wait a couple days to get in a tire, and I’d be called once in. After waiting 5 days, I called them, and was told the tire was there ready to be installed. Came down a couple days later to them not even being able to find my information in the system. After seeking and searching for answers, they found the tire. Was asked to wait while they install the tire. 2.5 hours later I’m still sitting in the lobby, and the tire has yet to be installed. Also, I’m the only customer in the lobby waiting…
I’m not one to complain about service often, but this place deserves a black mark against them.

I used to love going to this Firestone. They are great with tires. My mistake was that I went there for a air-​conditioning Freon add on. They told me that I needed a part? For this to work right so I trusted these guys to do it. To make this long story short they actually screwed my air-​conditioning and said that I need to pay over $ 1000 to get it fixed. Well it is not fixed. Since I have American Express I am fighting them for this negligence. I actually got eight third-​party Mechanic who is an expert in air-​conditioning and checked my vehicle. He wrote me a letter and told me that it was done completely wrong. My car still has an a/​c problem and not fixed.
To my honest opinion. These guys are great with tires and that is it. So far they are still have not refunded me for what I have paid. They ruined my vehicle.
1 – 2016
My brother who went here to check to his van. They told him it will cost $ 700!!! Told him to have Les Schwab Tires to take a look at it…$ 173.00. What do guys think?

Came here for an alignment after the Antioch location failed twice to get numbers within spec claiming I was maxed out. These guys took their time and got every spec perfectly. Will make the 20 min drive here from now on instead of a 2 min drive to the Antioch location. Get service and advisors were very friendly and more willing to help.

Thanks to John, Homero and Jay for the best experience coming to this location! Thanks guys for everything!!!

Just like the location in Antioch, these guys are very welcoming and have great customer service. But these people just don’t know how to do an alignment right the first time! Every time I come in for an alignment I always, always need to take it back for a second (Sometimes even a third) time! It makes me think that my lifetime alignment perk gives them a reason to do a terrible job just because it’s free.

Made an appointment for 10am for front brake service and oil Change. Was told they would have my car done by 12pm. It is now 330pm and they are still not done. They said they had a problem checking the rear drums. Nice person at the front desk. Their technicians are weak. I won’t come back.

The technicians are helpful and they do a thorough job. And they are pretty good about getting the actual work done in the estimated time… until it’s time to leave.
They used to have two guys at the service counter and now they just have one. He had to deal with customers waiting and two phone lines, and one of the techs had to come up and help. Between the time the car was completed and the time I actually left nearly ½ hour passed.
Next time hopefully the counter guy (Marcel, who was a big help) will have more help of his own.