Bebe

Great customer service ! Trisha was amazing and very helpful. For a mall location this was unexpected, they fixed the mistakes made by the the manager at the Bay Street location in Emeryville !

So impressed by the amazing customer service! My friend and I were shopping for graduation dresses the other day, and usually sales assistants show some kind of disrespect for groups of teenagers in their store, but the girl at Bebe was SO AWESOME.
Right when my friend told the sales lady what she was looking for, the woman found an array of dresses that matched her description. In the dressing room, she constantly checked on us, even bringing us three different pairs of shoes so that my friend could fully image the outfit. Later, she even looked up different stores that carried a dress my friend was interested in. However, we didn’t even need that in the end because my friend fell in love with one of the dresses. What a beautiful experience!

#59
I want a new dress/​need a new dress… Whatever, so I ran into Bebe at Stoneridge today, thinking I might find a thing or two.
The store is little but semi-​organized, outside of the sale items – that area is somewhat of a disaster. But, I suppose the people who are willing to dive in and sift through all that clearance chaos are worthy of the finds they may or may not resurface with – kudos to you. Not my thing.
The sales girls are sort of helpful, sort of doing their own thing. I try and recall the days before everyone had a cell phone and how people who worked at stores would actually pay attention to you and help you, not text, text, text on their phones – yeah, I cannot remember those days that well either, customer service died somewhere last decade ;(
I searched for someone (remember – the store is pretty small) to let me in the fitting room and also to help me locate a smaller size in a dress I did manage to find that I liked, but was way too big. That was a chore. A chore I really was not ready to embark upon, as I felt I could go elsewhere and find sales people who were a little more friendly and a little more helpful.
I wanted to spend my money here, I wanted to not be at the mall all night long… But, alas… I went ahead and left Bebe and found another spot to try dresses on and eventually bought a really sexy little dress for my special celebration dinner coming up this weekend.
Sorry Bebe, this may be my last trip to this location.
Stephani Does Not Smile for Bebe ;-/​
#aintnobodygottimeforthat

I’ve shopped at this Bebe before because I like their dresses — not because I like their customer service.
Don’t expect any greeting or help to get you a dressing room. This time I felt it was even worse than normal. I’m not writing this review after only one less than average experience — this behavior is pretty much what I expect from this particular Bebe now.
There was no other customer in the store when I walked in, two workers working, and I received no greeting whatsoever. I could hear them chatting amongst themselves — didn’t think to ask if I needed any help finding anything in particular.
I picked out around 6 dresses to try on, walked by the counter where the girls were standing, and neither of them asked me if I needed a room to try on the items. Carrying all of the dresses on my arm was kind of annoying… usually when you are holding that many items someone will ask to take them from you and put them into a dressing room.
I walked towards the exit of the store because a dress on the rack caught my attention. I was wondering if they would even care/​see me if I tried to leave the store with all of the dresses I had in my hand. I personally don’t think they would.
I walked into the dressing area myself and picked out an open room. The curtain was difficult to close, so FINALLY at the very last second of my whole experience, a worker comes over and assists. She then walks away and I could barely hear her saying that if I needed any help her name was «…mumble mumble».
She never, not once, for the 15 minutes I was in the dressing room asked if I needed any other size or needed help. Nothing. VERY unfriendly sales associates. Not sure where the managers of the store found them.
I then tried everything on and left everything in the room (usually I would bring everything out to the «tried on» rack) but I decided they could deal with the mess.
You’re welcome, Bebe! ;)

Be careful when asking someone checking the availability of sizes or colors at any other Bebe location beside this one. They would say other stores don’t have it so u cannot pick up there, u have to order w/​$ 7 shipping fee. It happened to me, they said Emeryville store didn’t have my size or color, made me to order through sf. They end up sent me the wrong color, I had to stop by Emeryville to let them order an exchange for me, and actually they had my size & my color, & made me pay little extra taxes different. It made me waste my time and $$$. Well, customer services weren’t welcome at this place, the atmosphere needed to be changing.

Horrible service!!! I went in earlier today looking for a dress due to their great deal. In the back there was a screen to help you shop, great. At the end of the session it tells you to enter your name and go proceed to the front desk. I went to the front desk and asked what to do. A latina worker said it’s just to help you look at the items. I told her it told me to come to the front after I entered my name. She said I was wrong and the machine doesn’t do that. I had to walk her to the machine and show her how the machine works. I don’t even work there and I know how things work better than her. Fire her or give her intensive training cause she’s terrible. She even yelled at me from across the store as I was leaving.

Bebe sells what I call one-​wear clothes. After one wear and wash you will probably never be able to wear it again. I was looking for a clubbin’ dress. The criteria for this is tight on the verge of unforgiving, shows more skin than I would show on a work day, and CHEAP. Ahhh yes and that’s why we have stores such as bebe.
Most of the dresses are made of such cheap material that they already have some snags before you even get them out of the store. I had to check every dress and bought the one with the least amount of snags and pulls. $ 59 will most likely only get one or two wears out of it before it looks a mess.
Cute styles, pretty colors… just don’t expect good quality here. And a tip… don’t bother with any of their $ 100+ dresses; not worth it.
The irony of my first trip to bebe is that I read somewhere they allegedly cater to 18 – 35 YO, body-​conscious women. Well I’m just outside of this age range so I was feeling a little awkward about walking in the store, but I don’t look my age so I figured I could pull it off. When I get inside of the store all of the customers appeared to be at least in there mid 40s. Maybe they need to start targeting body-​conscious women trying to get their groove back! HA

Despite the other reviews… I actually had a great experience. I’ve lost hope in customer service so, when I do receive good CS I appreciate it! Everyone was helpful ESP Lisa. She never felt like I was bothering her or she was too busy to help me.

I dropped in here the other day to get one specific item for a photo shoot and Tiana was VERY helpful! This store location has just as much merchandise as the one in San Francisco– It was very difficult to walk out with just one item, but thankfully with tons of willpower, I did!

I wont ever go back to this store anymore! Their costumer service SUCK big time and all the workers there are bunch of Totally’s!
I went there to exchange something that I got from Christmas, when I got there and ask for the size. This dumb ass chick takes FOREVER and I thought she was just busy entertaining other costumers because it was a busy time but NO! This chick is just standing in the middle of the store and just looking around with the blank face. I dont know if shes lost or something, but literally shes just standing there. As in seriously? So I left and try to go back some other time when its no longer busy.
For the second time around, I went back to exchange the same item that I failed to exchange on my first visit. It wasn’t a busy time because its like 7:30pm only few costumers inside, so i grab the stuff that I like and try it on it was kinda tight so I ask for the next size. I was waiting inside the fitting room knowing that the lady will bring be the size I want but it took me like 5mins waiting shes still didn’t give me anything. So I peak out the curtain and saw her just folding clothes. Again! Seriously???
I got so pissed and end up returning my stuff and ask just for a store credit, the lady ask me whats the reason for the return? I told her YOUR COSTUMER SERVICE HERE SUCK! GRRrrrrrr! I wont shop on this BEBE store anymore!

bebe is one of those stores that I never go into, but I always admire from a distance/​shop online. Why I never go in? Size zero strippers buying their seven inch heels tend to scare me away. But I popped in to try on a dress for Vegas that I wanted. The girl who helped me was awesome. She immediately greeted me and asked what I was looking for, asked what I liked and didn’t like, and just started pulling dresses for me. She started my room and was there the whole time giving her feedback. And it wasn’t like, oh, everything looks good, it was honest feedback and she let me know if something wasn’t working. Usually I’m like, eff off, I don’t need your help. But for some reason I really appreciated her helping me out, bringing me shoes even to try on with the dresses. And although I opted for only one of the 25 dresses I tried on (since I only needed one!) she was still incredibly friendly and encouraged me to come back and see her next time I needed a new dress. Definitely made the hassle of in person shopping worth it. And the dress I got was only 60 bucks! Winning.

The WORST customer service. No welcoming hello. No smiles. No customer service work ethics here. I adore this brand, but hate the snooty-​ness. Customer service= welcoming, smiles, warmth, an easy hello, or a thank you, please come back. NOTHING.
EXCEPT when I asked for a manager. So then I decided to just return what I needed to exchange for a different size. I was irritated with this enviornment. Horrible.
ME:
I’d like to return this product. Here’s the receipt and my id and credit card.
Manager: 56 503: Latoya
I don’t need all that. Why do you want to return (tone of voice in such attitude) Well, nevermind let me see your receipt.
ME:
No problem it’s all here again.
Manager:
Like I said, I dont need your id. Handed me everything back. And no thanks… nothing.
ME:
Walked out in disgust… With a $ 169.00 credit back for my dress that I reordered online but a different size. BOOOOO to Stoneridge BEBE. HIRE smiling high schoolers are better than these chicks with non-​blended make up!

This store has created me into a bebe-​holic. I need rehab.
I have been coming here for a couple years now, and I’ve made great friends with the associates/​managers here. Latoya, Ashley and Lily are my absolute favorite. They always call me on Tues or Weds when they get new stuff in to tell me they have stuff on hold for me. They know my style by now and do a great job of picking stuff out for me. They always have the cutest dresses. I’ve pretty much stopped shopping everywhere else for clothes because the style of clothing they have fits me down to the tee.
When I’m here I do feel like family (=

Buy one dress. get one half off!
We were helping «almost birthday girl» find a birthday dress for next TUESDAY. yeah, her birthday falls on a Tuesday, so she just HAD to plan a night out on a Tuesday!
Anyway, so she tried on a few dresses — cute dresses — and was complaining that they were too long. Whatta whore.
She wasn’t able to find anything that she liked. so her friend suggested Frederick’s! HA!

RUDE. RUDE. RUDE!
I give props when the credit is deserved, but this is probably the worst Bebe that I have EVER been to! No greeting at the entrance, no service in the fitting room, 3 associates at the register (1 working, 2 sorting clothes?) while there is a line of customers? NOT ACCEPTABLE!
In December of 2009, I bought a cute pink Bebe dress to wear for my birthday at the Bebe store in Hillsdale Mall, and I brought it back to this Stoneridge Mall Bebe to return it because the dress went on sale for $ 25 less than the amount that i purchased it a day before. I understand that there are no price adjustments, as it is stated on the receipt; however, I opted to just return the dress (unwashed, unworn, tags attached, still brand-​spanking new, with proof of purchase dated the day before on my receipt) and buy it back, since they were sold out of the dress and I couldn’t find anything else that I would want in exchange. The sales associate at the register told me that they «strongly discourage returns», so I asked to speak to a manager. The manager’s response was, «You can return the dress, but if you want to buy it back, you have to come back tomorrow (in 24 hours) or else it is considered a price adjustment».
SERIOUSLY?! Waste of time, waste of gas, waste of breath!
No where in the fine print does it state that you have to come back in «24 hours» if you want to purchase something after processing a return. I am a paying customer! And i was ready and willing to purchase something else, but they didn’t have anything else that tickled my fancy. So whatevs. I ended up keeping my pink dress, and took my business elsewhere. It wasn’t worth arguing back to the manager that made herself sound crazy with her «24 hour» buyback policy.
Spread the word, ’cause this Bebe flat out SUCKS!!!

WOW. Incredibly RUDE! Especially the management. They have the attitude that they are waaaaay better you. Oh, and don’t you even dare think about returning anything to their store or ELSE. Off with your head! That’s another story in itself.
I was there April ’09 and I wanted to pull my hair and poke my eyes out! I did not receive Bebe points for a previous purchase where I would earn a free $ 50 reward. The only way to resolve this was to return with the receipt.
So I did… and waited in line. I was told at the counter that the manager would need to assist me. She appeared and I guess she decides my issue wasn’t important. She then informed me said she was going to ring up the customers behind me and that I needed to wait. Okaaay, did she not realize that I’ve been in line longer then them? Oh wait… they already had my money, so forget a loyal customer!
The store wasn’t busy but the manager took her sweet time. After each transaction another customer would appear and she would help them out. After 3 – 4 transactions later, I was pretty pissed off. There were other employees floating around in the store. I don’t see why they couldn’t ring them up since she was called up front to handle my complaint issue. All she needed to do was write down the information off my receipt and email it corporate so I could receive my credit.
I also had a new rhinestone bracelet set from the new collection. The diamonds fell out and I wanted to exchange it for another. She refused to take them back. Her defense was that it couple days after the 14 day return policy, tough luck. She said I was stuck with them although she new they were defective! I wanted to know why. The bracelets weren’t cheap and with that price they should not be falling apart. She proceeded to tell me that Bebe accessories are considered «fashion jewelry», they do not stand by their product and expect them to fall apart. I said that was ridiculous and informed her I was unhappy with her answer and I didn’t know of any company that would have a foolish policy. She pretty much had an «Oh well, there is nothing I’ll do about it» look on her face. What a witch!
Well, I checked out the website and look what I found!
COMMITMENT TO QUALITY
We stand behind the quality of our bebe merchandise. If ever a zipper breaks or another quality issue arises (short of buttons falling off), please take the item to a bebe store for immediate assistance. For further help with a quality concern, please contact our Client Services or call 1−877-bebe-777.
Well…you guessed it, she never emailed in my info and 2 months later-​no reward posted to my Club Bebe account. After our conversation, I am positive my info ended up in the trash out of spite. How sad and immature is that?
I now have an open complaint with the corporate office. I will update my review when this gets resolved. If you experienced issues with the Pleasanton store, I highly advise you do the same. They will never know about their bad apples if we remain quiet. Obviously, I am not the first to complain about them on Unilocal and definitely will not be the last!

I’ve had some pretty good experiences at this Bebe store. Lately I haven’t been able to fall in love with their current inventory of clothes because of the vibrant colors, but in previous cycles I would find quite a handful of items, but were too expensive to buy them all.
Bebe carries «XXS» which is perfect for tiny frames. They don’t carry many in stock, but every XXS either fits perfectly or too small (that’s the first!). I remember trying on an XXS corset dress, but I could barely zip the darn thing up and when I did, I was walking around the fitting room like a sausage.
When they have their sales, you can get quite a bargain. I found that you have to shop often to get a hold of their deals because many times they aren’t advertised on the web or at the store front. They would have a few promotional items on one rack on sale, where you just have to be at the right place at the right time.
XXS sizes, however, which you may already know because they don’t carry a large inventory in stock, tends to get bought out before they hit the sale racks, which sucks because that means you purchase at full price or take the risk of not being able to buy what you want if you try to wait for it to go on sale.
Often you’ll find accessories at the check out counter and they don’t let you know that they are super discounted, unless the sales person ringing you up is kind enough to say «oh those are all for $ 5 now» when the tag says $ 19.99. I found that this only occurs when they see that you are looking at the displays and appear interested.
See you later Bebe, when Black and Grey are back!

So I walked in here hoping to score the perfect dress for Las Vegas. You know… something kinda slutty, yet cute and made nicely.
The girls who work here should be SERIOUSLY ashamed of themselves.
The employees are just flat-​out … RUDE. I was welcomed to the store with the once over and the «ew i smelled something gross» look. Really? Am I back in high school again?
Apparently they are being paid to just stand around, gossip and shoot you dirty looks for going through the clothes. Don’t even bother asking them anything, they will pretend they didn’t hear you and/​or just walk right by.
For a while, I thought it was just me… but then it become apparent that they weren’t doing it to just me, but ALL the customers in the store! Then, I heard one employee utter a racist comment about another customer and that was it for me.
I will never patronize this store again. I’ll just do my Bebe shopping in Walnut Creek. At least they actually take care of their customers.

I think this store has some sort of requirement for its employees to be on the verge of stalking through the mall with a semi-​automatic weapon and have to show it on their face. The girls here seriously look completely miserable and if they weren’t such complete jerks I’d almost feel bad for them.
Okay, I’m a guy, maybe I don’t know what I’m supposed to look for. Maybe they think I’m some crazy perv come in to hangout by the dressing room in hopes that someone will come out in their underwear and I’ll get a glimpse of it, but that’s just not the case. I spend liberally when I’m buying my girlfriend her clothes and I usually walk in with bags from Nordstrom’s and Express, though even these huge signs that scream «Shopper!» don’t seem enough to get the attention of the Most Popular Girls in School.
Seriously, I feel like the 7^th grade boy trying to ask out the hottest girl in my class but then end up just laughing like a donkey as she looks at me like my hair is on fire.
I’m a huge fan of Bebe clothes and have been to many of the stores, this is easily the worst Bebe I’ve ever walked in to and now it’s the worst Bebe I’ll stay out of.

This is one of my favorite Bebe stores in the Bay Area. It’s always clean and the girls wear the latest styles! They’re all pretty and pleasant, not stuck up. The selection is awesome and I can always find my size. I love BEBE!