FedEx Ship Center

I would give them zero stars if possible. They want you to leave an expensive item on your doorstep for a 12 hour pickup window without even leaving documentation that it was picked up. Because it is an item being returned to a store with a return shipping label, they won’t let you drop it off in the store so you can receive some sort of documentation that the product is out of your hands. That would require a different shipping label that would cost the customer extra money. I left the item on my doorstep yesterday when it was supposed to be picked up and never was. My husband called today and apparently they picked the item off the porch. But without some form of documentation, who is response if the item never reaches it’s destination… me. For all anyone knows it was stolen off my porch. I’m never going down this road with fed ex again.

Long line with usually only one person working in the front. The lady in the front is fairly friendly. I come here to drop off prepaid packages. The drill is easy enough. If you don’t need a receipt/​help/​service, you can just set it down and go. If you need to help, this is not an in-​and-​out place.

This is a fairly straight-​forward place. You ship things and you pick things up! Indeed, that’s FedEx !

I have been using FedEx to ship my eBay sales for years because they we’re cheaper the ups or usps and the service was good. A few years ago the guy behind the counter said I should open an account so I could purchase shipping on line and not have to wait in line. That worked great for years. I would just drop off my package at the counter and tell the person it was all ready to go. I didn’t ship anything for the past year, then this past Friday I took a package in close to closing. There wad a long line and only one person working, but my package was All ready to go. I dropped it on the rollers and told the lady that and she snapped at me that «all of these people are ahead if you and I don’t have time to check it in!» just the someone else came out from the back room, looked at my box and said it was ok but I had missed the pickup. I figued it would go out the next day… but it wasn’t put into the system until late the next day and still hasn’t been shipped after 2.5 days. I think FedEx has lost, my business.

Very helpful associate. Long line of people right before closing and only one associate. Overall place was clean. Very convenient location close to freeway.

The older lady with long hair is always rude the few times I’ve gone. She is also rude to her coworkers in front of customers. I’m avoiding going back here and will go to UPS instead to avoid confrontation with the above mentioned employee. Also, the wait time to get a receipt is usually a 10 – 15 min wait. I prefer getting a receipt in case package goes missing… I have very little trust in the people who work here.

FedEx is the only place to do shipping. They care about your packages. They are friendly and accommodating. When I had to shop my sons his military issue body armour they did it for free! They said it’s the least we can do. The armour was shipped and was received 2 days later. I’m grateful for fedex and bless the service men and women who keep our freedom safe.

i am SO angry! It is Saturday morning and Fed Ex, in a Budget van, rings my doorbell at 8:00 am to deliver a neighbor’s package. I was so frustrated with the drivers that I stated, «Come on, it is 8:00 on a Saturday morning.» He didn’t respond, so I said, «You are not even going to apologize?!»
I looked up the Fed Ex number so I could call and complain, but their office isn’t even open yet. They open at 9:00!
HOW RUDE!

0 stars! This place was horrible! The people there were so rude and when we went up to enlarge a photo they said they weren’t allowed to tell us. I will never go back again. It was BS and I was about to start talking to their manager. I recommend to never go because you will be disappointed.

Terrible! The FedEx, er FedUp, computer system is blah and service was made bearable by John who came to the rescue of the counter staff. We have a care package for my sick sister-​in-​law in North Carolina. We rushed to buy her all the things she needed for the rehab center. We got in before 5 pm and were told that the last pick up was at 5:30. To make the long story short their system declined 1 B of A Debit Card, 1 B of A Credit Card and 2 Credit Union Debit Card. Upon online checking of these accounts all the transactions were processing. The sad part — the staff they have there was a newbie who was not properly trained in customer service. He did not know what to do and he cannot even help ship the box and bill us later. All these in over an hour of wasted Saturday afternoon!!! Terrible service and experience. FAIL FAIL FAIL!

I had a terrible experience here. Service was very bad. I waited in line for 15+ minutes to drop off a package and get a receipt. I overheard the shipping guy asking someone if he can get extra help for the shipping line, but none of the employees even pretended to hear him. The layout of the lines for shipping and copy services is not clear, there were people waiting in the wrong lines. One employee did not even speak to me when I spoke up and just gave me a look from her side. Big mistake going there.

Friendly service, pleasant, and easy to navigate. Great for dropping off packages.

Worst experience ever! They delivered package to wrong address for second time. First experience… I bought a comforter set from Macy’ I received a notification that the product has been delivered but when I went home there was no package. When I called them they could not figure out where the driver has left the package. I had to call Macy’ s and they re-​shipped another comforter set. Second experience happened today… yesterday they left delivery slip which I signed and left attached to the front door. When I came back from work today I did not find any package and the FedEx slip was still attached to my front door. When I called FedEx today I found out they have again left the package to a wrong address. I am so frustrated with FedEx and their incompetent driver who can not even verify the correct address. I wish I could use USPS but I did not have choice as it was coming from outside United States. I would not give them a single star.

Ordered a Dell product on the 12÷18÷12 (2) day shipping and still haven’t received it, WTH! I never liked Fed Ex, wish Dell would change to UPS. My package has been sitting in Pleasanton for 2 days, I refuse to drive all the way to pick it up when it was suppose to be delivered yesterday!

Worst experience I had in my life: they failed to deliver 2^nd air on time. They haven’t even’t attempted to deliver the next day.
When I called — they hung up on me. If you can avoid it — use USPS better: even that dog slow service would be more acceptable.

I needed to send a package COD and normal FedEx office locations can’t process them. Straight to the shipping without the copier hustle.

Missed my package that needed signature on my doorstep so had to head here to pick it up. Thank goodness they are open till 7:30!
The ladies were helpful and got found my package right away!