Luxury Spa

Horrible customer service and they didn’t even touch my nails! I called Saturday to make an appointment and asked if I could be booked for their special on the window I saw. And they said no only weekdays were to busy right now and the man hung up in my face. I was extremely pissed, on a time crunch I said forget it my nails aren’t that bad I’ll drag it out til Monday. Today’s Monday I just walked in to see two people in the shop giving pedicures and telling me nobody can service me til later tonight! Why only have two people in a spacious nails salon. And on a day like Presidents’ Day where people will be out of school and work and wanting to get their nails done. I am shocked by the lack of service don’t know if I even wanna give it a 3^rd times a charm

The people that work here are all very nice. I’ve had my nails done by 3 different people…2 gentlemen and 1 woman named Alicia. Alicia is great! Always does a good job and is very sweet. I’ve had my nails done by others only when she wasn’t available. One gentleman did good while the other was terrible. Unfortunately I did not get his name but when I went to get a fill on my gel nails, I went from a dark to lighter color. My nails came out uneven, you could still see my old polish under my new one, and he made me bleed during the filing process. I went back a few days later and Alicia fixed them for me and they looked perfect! Lesson learned so I will only see her from now on.

My first visit today was wonderful. Stopped in for a shellac mani/​pedi. Jenny is unbelievable. Best pedicure I’ve have ever had!

I give this place two stars because of their extremely cute décor. I wish I could say the same about their work.
I decided to go here during my lunch break to get shellac thinking that it would take no longer than an hour, I was wrong. It took 1 ½ to do my nails.
I’m fine with it taking this long if it comes with flawless nails. However, it was the worst manicure I’ve ever gotten. The lady said that the gel shrinks so it looks like she missed the entire side bed of my nails.
After all of this, she charges me $ 30 for my shellac manicure when they have it advertised on their window for $ 25! Again, I am all for paying this but it has to be a job well done. My usual nail place charges $ 20 and they do a perfect job!
The entire time of my manicure she was making it a point to tell me that it’s the gel that shrinks, not her work. I would have thought that she’d give me a discount as I will most likely take it off!
I never take the time to write reviews like this but I was so mad as it took forever, was ridiculously too expensive, and the paint job was not good.

Came in for a gel fill and pedicure. These ladies did an amazing job! It was my first time there and I will definitely be back on a regular basis!

You are not a dollar sign or a stupid American client here; this business is a great service-​oriented business who treat people so well. Finally! I moved to Pleasanton on February and tried many different places and can now breathe a comforting sigh of «finding my home.» Once a month treatments, connection and true pampering. Thank you so much. Your (newest and) loyal client.

i have been coming here for a little over a year now and as long as they stay here i will be a forever customer. my go to girls are Jenny (who is like family now) and Kristen (who is just so sweet, you cant not love her) ! these two ladies do amazing work. As soon as i walk in i am greeted with a smile and a warm hug! i love the look and feel of this place. they are reasonably priced, and offer so many services. i also love having over 50 colors to choose from every two weeks for my regular gel mani and pedicure. if you come here once you will never want to go anywhere else!!! if i could give more then 5 stars i would! i love you all and this place!!!

My first time at Luxury Spa today. Very clean & relaxing atmosphere. Swan was very friendly & professional. She brought my nails back to life! I will definitely be returning

I got a pedi here for the first time today & am loving it. Natalie was the gal that did my toes, super nice, professional, did an awesome job taking care of me! The massage, omfg ahhhhhmazing. The mango scrub pedi is where it’s at. I’ve gotten my nails done several times here too. It’s super nice inside, love the décor. It’s pretty but also very clean, which is important for a nail place to be sanitary. I’m surprised they’re not more busy, maybe people don’t know about them? I dunno but I’m a fan.

Swan did my nails today, she was amazing! They turned out beautiful :-) This is my new spot to go to they are very affordable. She took her time and did a very thorough job. I even changed my mind on the color and she did not get mad she had the same thoughts as i did. Her and her daughter were very helpful on picking out a color. This is the best and nicest nail spa i have ever been to. I highly recommend Swan she is the best one there. I will only be using her from now on. Thank again for making my nails look fabulous!

I went to this location on a Friday afternoon around 12:30 to get an acrylic fill on my nails. I work a couple of doors down and decided to try them out. The receptionist told me to pick a color and they would be able to help me right way. I had a seat and Swan started on my nails. I told her how horrible my last experience was at a new shop and I was open to getting a new set if my current nails were beyond repair. She assured me that they weren’t that bad and she could fix them with a simple fill and shape. She checked with me along the whole process asking if the shape was too my liking. She was amazing, she did exactly what I asked and wasn’t pushy at all like some of the other people I’ve worked with. The atmosphere of the salon was relaxing and clean. There was no yelling to the other manicurists the whole time I was in the salon. Swan did such an amazing job and she asked me to write a review so here I am. First time here and I will definitely be back. Definitely check them out. Great parking, relaxing atmosphere, great nail work and she was able to get it all done while I was on my lunch break!

The workers there are very good. They are heart warming people and they are always smiling. To the people who have bad reviews, I am sure these ladies have tried their best to fix their mistakes but you guys just didn’t give them a chance to. I honestly think the nail techs at Luxury are very welcoming to their customers and always try their best to please them.

Didn’t know there was a name change, but still received great service from Jenny. She is very kind and always listens to what I would like to have done. She has corrected anything that I asked for in the past as well. So for those with bad reviews, talk to them and give them a chance to correct any imperfections.

My first time trying this place and I had no clue I was walking into a gel manicure nightmare. First off let me start my saying the salon actually looks nicer than other nail salons and my mom actually had a good experience here, but I am about to tell you about what I just went through. Unfortunately I didn’t get a name of the nail tech.
She started out filing my left hand and filed it so short she had to clip my right hand. She asked if I wanted square and I said not too square, but it didn’t matter because I didn’t get square or round, just lopsided messes of nails. She also scratched up the top of my nail with an actual file!
I picked an opi gel color which came in a very odd looking container (it was not a nail polish bottle) that she proceeded to paint on my nails with an actual brush. The color was supposed to be blue but after three extremely sticky coats I received a translucent blueish uneven pile on my nails. I told her it looked terrible so I picked another color. She proceeded to paint the new color on top of the nasty polish she just put on my nails! I literally have 6 coats of gel on my nails right now!
My nails look like a child painted them. I complained about how the color was all over my fingers. She tried to fix it and told me its because my nails were too short, when she is the one who clipped them all off! I told her I have never been to a nail salon that has gotten paint all over my nails like this.
I should have never had to pay for this horrific experience. I didn’t see any nail technician licenses anywhere and just because they changed their name, doesn’t make them any better than before. Now I will have to go get this stuff taken off my nails and redone somewhere else. should have just told her to remove it right then and there.

This place is a JOKE!
I have never had a worse experience.
Don’t let the 5 stars fool you!
My toes are cut super short. They are painted with polish all over. Looks like a child painted my toes.
My manicure is awful I told her not to paint my nails after I saw what she did to my toes. My cuticles look like a mess. She filed my nails crooked. She buffed my nails and you can see the buff marks.
When I left I had wet pants on my lap from the towel.
I’m so upset and embarrassed that I spent money here and now have to go somewhere else to fix this mess.
Absolutely horrible experience!!! I recommend not going here. You are better off somewhere else.
All of the positive comments are not even accurate I would guess. I post a negative comment and then all of a sudden several people comment saying how great it is but I should communicate better. I’ve received several messages from «management» after posting my review giving me excuses as to why I had a bad experience. One of the excuses was the tech last of English and I chose a polish that shrinks. Obviously they have no idea what really happened and are coming with excuses to justify this. Trust me. This is not the place to go. I had a regular mani/​pedi. Nothing special and they couldn’t even do that right.

They are Very warming and clean. Their prices are a little bit more expensive but I prefer to pay for better quality. I’m really recommended. Kristine did me the pedicure she is so nice and funny as well.

I had gotten an acrylic set a few weeks ago at another salon closer to my home, and was in desperate need of having them removed. I work just across the street from this salon, and thought I’d stop in after work hoping for the best. The atmosphere was very inviting, and the staff was very friendly. Mindy was very helpful in getting the terrible acrylic job I had off, and made my nails look nice and natural! Definitely would recommend this business, and will be returning in the future.

Love this place! It has been hard for me to find a place where I feel completely welcome, has great quality and service, and doesn’t break the bank. This is now my go to nail salon. I have been here about a dozen times and have always had a great experience. Everyone is great and lovely, but Natalee is super! I live in Livermore and still come over here.

It’s my first time here, and I definitely will be coming back! This place is very clean with great décor. Prices are reasonable and they have different types of pedicures to choose from. I got the Mango Spa Pedicure, which also came with a glass of champagne!
Jenny did a great job… awesome massage!
Next time I come, I’ll have to try they’re waxing too.

This place is incredible. Under new ownership and I approve. I’ve been here a couple of times before, about 2 years or so ago and it was ok, but this is a totally different vibe with waterfall walls, plenty of pedicure chairs and nail stations. Very clean and organized. It absolutely has that spa feel and is not just another nail salon spot. I was even offered champagne… very nice. The services offered are reasonable and the service provided by the staff is the best. They go above and beyond. These ladies are accommodating, kind, super friendly and important to me… funny! I felt comfortable, I was relaxed and I totally enjoyed this awesome experience. Mindy and the other women here are true professionals. I’ll definitely take the drive from Berkeley when it’s time for my mani/​pedi from here on out. Thank you ladies!!!