NorCal Imaging

Easy to find and park, typical waiting time, but the stars are for the tech named Michelle who do her professional, kind, and receptive. She did my two mri’s a month apart and remembered me as well as was genuinely concerned that I was back. The medical records guy, Boris, was also very helpful, an asset to this group. The front desk needs some more training in efficiencies and keeping the patient flow smooth and and remain friendly. Upgraded 4 to 5 stars today becuse I met April today for an ultrasound and she was fabulous too — very caring, courteous and professional!

Waited close to an hour… place was not very busy… they took my insurance card and took half an hour to photo copy it.
AVOID THIS PLACE… tell your doctor and front desk that they are the worst. Ask for
someone else.

I’ve been using the Women’s Center for years and I highly recommend them. I’ve seen different Radiologists and all are (in my opinion) competent, kind and personable.
I smile when I think of the last person I saw. She was determined to get more breast tissue into that damn press just to out do her peers! No, I kid. But she did smash them more than anyone else I’d seen. And you know what? They all have warm hands. Yes, I recommend them.

I was going to give it a four star rating because the person who did my mamogram was great. So were the reception staff. However when I went to see the doctor their report had the wrong breast down. Either it was a clerical error or someone’s else got put into my records. There mat be two of us with mixed up records. I went down there to get some info on what happened and was told the radiologist was on vacation and when he came back he would speak to my doctor. I feel like I’m being given the run around. Why caint he just call me? I’ve heard that people cover for each other in the medical fields. Be careful when you come here and ask for a separate record be sent to you so you can make sure the info is correct. You have a right to that. review helps others learn about great local businesses.

Never have entered a medical facility where the receptionists are the most rudest, egotistical, sarcastic and non-​caring people I have ever come across. The two girls face would crack if they tried to smile. I will NEVER go to that place again! I just hope that someday they are treated the way they treat patients. No compassion what so ever.

Most unorganized group of people as far as staff to patient communication. They call to schedule your appointment and then when u get there it’s actually a half hour later than the time they told you. So my appointment is at 5 and then I find out its really at 530.unbelievable. too bad it’s the place my insurance will cover or I would have just Walked out.

I have been here three time this year alone up until now I have had an «ok» experience. I scheduled an appointment for 12/​31, when I made the appointment the woman I spoke with informed me to arrive a few minutes early because there was a prep I needed to take first. I get a reminder call on ¹²⁄₃₀ informing me I need to pick the prep up that day to take in advance. I work 50 miles away so this is not an option with 5 hours notice. This detail would have been helpful at the time I made the appointment two weeks in advance especially since the prep was mentioned. I inform her I am at work and this is not possible and ask: why I was not informed of this when I made the appointment. She did not have an answer and I did not have two hours to spare to drink it when I arrived at 8am the following day so I had to cancel the appointment.
I called back on ¹²⁄₃₀ at 4:24pm (on my break at work) to reschedule the appointment, knowing they are open until 5pm. I get a message to call back during regular business hours which are then given on the recording saying until 5pm. I hit 0 to talk with someone and I am informed the girl who does the scheduling needed to leaving early today so I will need to call back on Monday. I asked the question: no one else there can help me? The answer was no, you will need to call back on Monday. I am at a loss… I am a manager at my place of employment and when I am out of the office or anyone for that matter we can still assist all of the customers. So the appointment process comes to a stand still because someone wants to leave early??? Nice way to run a business. Needless to say I won’t be calling back on Monday or ever! I will also be filling a complaint with my medical group.

Great front desk. The mammogram technician is terrific, she has also had my 85-​year-​old mom as a client; very kind to seniors.

As another review mentioned, I never got a bill from here. Instead they sent it to a collection agency. When I tried to call their billing department, I got an automated message saying «after several attempts at contacting you about your overdue balance, we have turned your balance over to a collection agency». They never ONCE contacted me! Never coming back here again.

There is no list or queue. You wait and have to ask how long? They say soon and make excuses as to why the delay. Normally I am told this place is good, but I hate waiting an unknown time. And the receptionists just ignore you. Hey Nircal, be more considerate of your patients. They are customers who pay you.

I don’t understand all the negative reviews as my experience there went well. The schedulers helped my through the process and the technician doing my mri was helpful. He warned me ahead of time what to expect and helped me get through the process (face down for 30 mins. with my injured arm extended — without moving!!).

Just had another Mammogram, and had Stephanie, the best one every, She was gently and kind, and has a soft touch. I had a discoloration so I had to get more X-​rays than usual. I will make sure I ask for her next time. Love the girls here always nice & friendly.

I’ve been coming to NorCal Imaging for over 10 years, and they have always done good work. But when I was diagnosed with cancer NorCal went above and beyond for me. Due to the severity of my cancer I had to be placed on a clinical trial at Stanford. As part of the clinical trial, I have to have CT’s done every 3 months, and PET scans done every 6 months. My PET scans in particular have to be done on a certified CT/​PET scanner. Before starting my clinical trial, the only certified machine in the whole bay area was at Stanford Hospital – which of course my insurance wouldn’t cover. I called NorCal and explained the problem to them. NorCal then decided they would get their machine certified for me and future clinical trial patients. They went through weeks and weeks worth of work and staff training to get their CT/​PET scanner specially certified for clinical trial imaging. I am so grateful for all their hard work to that end – especially Eric and Greg (the CT/​PET scan technicians).
As a cancer survivor, I’ve had to have CTs, PET scans, MRIs, mammograms, bone density scans, and X-​rays performed. I’ve gone to NorCal for as many as I can, as each person I’ve worked with at NorCal has been very kind to me, took my pain levels and comfort into consideration when positioning me for scans, and remembered me whether they worked with me only twice or over a half-​dozen times. As I have a complicated health history and need to keep detailed files for Drs, I’m so grateful that they are willing to burn me a CD that day of the scan.
I will say the only drawback to NorCal is that they are a very popular imaging center, and as such are subject to the occasional rush and long wait time. This is mainly an issue for X-​rays which are not scheduled, and are done on a «first come, first served» basis. I haven’t found this to be an issue with scheduled procedures like CTs, PETs, MRIs, mammograms, and bone density scans. If you do have to go in for an x-​ray, I’ve found that if you can go before 3pm – before school lets out – the wait times are often less than 10 or 15 minutes.

I never feel inclined to write negative reviews but in this case I do. This establishment is a complete and utter disaster and a joke. On friday 9÷11÷15 my grandfather went to see his regular Doctor for extreme pain and swelling in his foot. The doctor ordered blood tests and an X-​ray. The blood was drawn immediately at its regular doctors office and the x-​ray was to be taken at Norcal imagery. First off this was an emergency order and the staff was made aware of that prior to him arriving. My grandfather has had gout in the past so his regular practitioner suggested to start anabiotic’s immediately until we get the results from the x-​ray. We waited for over an hour, he wasn’t seen until 4:50 pm. This facility closes at 5 PM. He let the x-​ray technician know that the results needed to be sent in immediately that way he did not have to suffer the entire weekend if there was a break or fracture, and so he did not start antibiotics for no reason. The office never got the results in until this morning. He indeed has a fracture and has started antibiotics for no reason. He is 79 years old and the x-​ray technician wanted him to lift his foot up 4 feet in the air rather than move a couple of things around so he was more comfortable luckily my grandfather is the type of person who will tell somebody off if he feels something is not right. She then moved some equipment around that way he would be more comfortable. Why wasn’t that done in the first place. Mind you he was waiting for over an hour for all of this BS treatment because the receptionist put his file in the wrong spot and they forgot about him she was too busy gossiping with her other coworker and making snide and sarcastic remarks to her that she wasn’t able to get her job done properly. I hope this establishment can get their heads out of their rears to treat patients with proper care, or that they close down. Sickening and pathetic to say the least.

Um, it is so very hard to find any of Andrew A.‘s comments genuine as they come a full 18 months AFTER posting the original review. That combined with the fact that SEVERAL responses by ‘Andrew A.’ were posted to Unilocal!JUST TODAY. Clearly flag this as nothing more than a Public Relations move more than any concern for their patients (i.e. — customers!). Bottom line starting to feel a pinch from all the low reviews? Original post stands — Administration at NorCal Imaging could care less about efficiency and patient care. Sad.

Affordable and hassle free facility. I’ve done at least 2 MRIs in the last couple of years, and have only experienced the best service each time.
Yes, you have to wait until your scheduled appointment, and yes, things might take a little longer. However, that’s just how it is. Personally, I want somebody taking their time to make sure that my imaging is done correctly.
As for the billing, I didn’t experience any of that — maybe I’m just lucky for having a good insurance company or maybe I just lucked out.

If only all my walk-​in medical experiences were like this one. I arrived without an appointment for an xray. With 3 or 4 people already waiting, I was politely asked to fill out the typical paperwork and pay the deductible. I then sat and read two articles in a magazine before my name was called. Got xrays taken, was in and out in about 30 minutes total

I have had to go into this office twice in the last week — the first time for an ultrasound and the second time for a fine needle aspiration biopsy. The procedure was done ok both times. The low score is for the dis-​respect they have for their patient’s time. I had to wait for 1 hour for the ultrasound and 45 minutes for the biopsy. For whatever reason they feel fit, this organization makes their patients come in at least 30 – 45 minutes prior to the actual scheduled appointment and do not tell the patient this. Both the times, the long wait in their nice waiting room (who cares how nice the waiting room is?) soured the appointment for me. Also, the radiologist wanted to send the biopsy to the lab for pathology even though this was already deemed unnecessary. Fortunately, a quick call to my primary care physician confirmed that this was NOT needed and I was able to stop them from sending the sample for pathology. If they had sent it in, I would have incurred an additional expense.
Be alert and dont let them do unnecessary additional tests and analysis.
When you call for an appointment and you are given a time, ask them what the actual scheduled time is, not what time they want you to show up.

I was here today for the first time what a great place I had to do a biopsy and just love the people that helped me so professional Sheila was just fantastic and also the doctor to bad I don’t remember his name i definitely recommend this place thank you so much again for making me feel that everything is going to be ok!

Note that this is only for their billing department. We ended up sending 2 payments, which was our fault. 2^nd payment was the end of February, discovered in March. Called. Waited a long time. Got someone who confirmed we double-​paid. Said they would send us a check.
Called in May to tell them the check never got here. They said they would cancel it and send another check. Called after a while to tell them the check never got here. They were very surprised, but confirmed it hadn’t been cashed. They would cancel and send another.
Called after another while to tell them the next check never got here. Obviously, they’re not sending checks. So asked them if they could credit me via credit card. No problem, they just need to clear it with Accounting. That was a week ago.
Rather than call them yet again, I figured I would spend my time writing a review first. Hate to give 1-​star reviews, especially when it’s not the whole facility I’m reviewing, but there’s no way it should be this hard to issue a credit. If I were to do this with a payment to them, they would have referred me to a collections company by now, I’d guess.