Firestone Complete Auto Care

Friendly employees, but they are not on top of things and tell people only what they want to hear.
I made an appointment several times, for example, at 8:30, and they never got me in until an hour later. I also heard and saw the employees standing around having casual conversation instead of working (perhaps they were on a break, but why are 3 – 4 people on break at the same time??). Also, the guy working at the desk was on the phone having personal calls for the entire time I was there, which was over 1.5 hours.
I’ve come here about 6 times in the last 8 months and won’t come back. Boooo, Firestone.

Great group of mechanics but forget making an appointment because your gonna wait for hours regardless

It’s interesting there are reviews written here by people who have had such unpleasant experiences with this Firestone — I feel differently. I think the work done to my vehicles has generally been up to par, timely, and at a fair rate for the most part.
I have been taking my vehicles here for almost 10 years. Some staff has changed over this time period, but for the most part, the people I have had contact with and developed relationships with have been very accommodating, honest, diligent, interested in doing their job (s) right and thoroughly. Even when dropping in during a busy time, they tend to try sincerely to fit you in but may sometimes have to tell you they simply cannot and work with you to make it happen as soon as possible (and stick to their appointment times). They have time and time again proven that they are not just looking to make a quick buck, quoting you for unnecessary repairs. They share their recommended work/​repairs, will tell you in all seriousness how urgent or severe it is, and let you make the call — no pressure, no aggressive selling. Presently, at the time of this review 12÷10÷15, I have dealt with Joe, who has helped me diagnose car issues that seem difficult, Ryan, who is extremely respectful and friendly, Eddie, who listens to all you have to say and is very knowledgeable, and Ashley, who works very hard and has a genuine interest in the customers’ satisfaction. There are constantly coupons out for oil changes, new brakes, tires, and various other popular maintenance.
All in all, highly recommended.

I needed one of my front wheel bearings replaced. I went somewhere else first because Firestone was never going to be my first choice. I couldn’t get an appointment due to my time limit. As I needed the car urgently and I didn’t think it was safe to drive the way it was, I settled with Firestone, which was nice enough to agree to take my car in right away. Turns out that was a bad decision on my part. They charged me $ 387 (tax included). The part itself was $ 110. I could have got the part online for $ 35. The rest was labor. It should not take more than an hour to do the job. Altogether I paid about $ 200 more than any decent mechanic would have asked for.
Also, the customer service was somehow off color. They weren’t unfriendly but not exactly friendly either.
Well, $ 200 for my lesson. I don’t know what Firestone loses as I won’t ever come back here for anything.
Update: Firestone got in touch with me, explained the charges, listened to what I had to say and offered $ 50 refund. That was a nice gesture. I’m giving the exeperience one more star.

Besides the prices which isn’t their fault the technicians here are very good. Efficient and reliable service every time. Not a fan of their up selling tactics but I understand all the same. I only started coming to them because they were closer to me but I used to go only to Coram. I’ll be going back there from now on.