Public Storage

Pricing storage in the area for next month. Girl behind the counter (I think her name was Samantha) was extremely helpful in explaining all my options! thank you, this is my top pick for when I’m ready

customer service was beyond what I expected today. Samantha was very friendly and helped get me set up and answered all the questions I needed.

I’ve had my storage unit for about a year and a half. I went to my unit today and all of my belongings, except three items were stolen. The customer service at this location is good. But, as far as trusting the location to protect my belongings, even when they were locked and there were no signs of forced entry… I cannot trust this location to protect my items and the vicinity. They only have cameras for the enter and exit gate, but none at the actual unit.
Thank goodness I had insurance, which is the insurance Public Storage offers, but it’s the fact of wondering how could someone access my unit and I’m the only one with the key to the lock?
So, I plan to move to a different storage company. Thank you Public Storage for your service for the time I was a customer. Unfortunately, because of the theft incident I will have to relocate my storage needs/​services elsewhere.

The staff here is amazing! Every time I have a misunderstanding or problem they are immediately willing to help solve it with in that day this property is so well taken care of compared to other properties public storage has. Everytime I’m there its always clean you can tell the staff really cares for this property. I usually work with Samantha on all my issues so I recommend asking for her she’s extremely helpful.

When I first moved my stuff in the lady in the office was nice and energetic. Now the new lady is clueless and won’t get up to say hi.
After storing my stuff at their facility for about 4 years I finally had to move my stuff elsewhere. Not only was my storage unit broken into twice, the second time it was a round master lock that they got through. The first time the front gate to the property wasn’t working correctly so they left it stuck open for three days. This gave people plenty of time to go through and patrol. And even though there are codes on the doors to the actual buildings the doors don’t fully close. Then the insurance company they provide will insist on receipt or photographic evidence of what got stolen before they will help you out at all. The lady in the office told me to call the police after I went through everything. The officer told her the opposite, that he needed to be there when I went through everything. On top of it all their video footage was blurry and dark, so no identification could be made.
Do NOT do a month to month payment with them. Every six months the price of the unit will get jacked up at least twenty dollars. I started out paying around forty dollars for a 5×10, when I left I was paying one hundred a month for the same unit. When I asked why it went up I got different answers from each person I talked to.
So, unless you want your stuff stolen, insurance to leave you high and dry, and wishy washy answers, do not use this property.

Samantha was amazing helped us out in every way

Thank you Samantha for being so helpful with my storage unit. You made a upsetting day into a grateful one!

Joni is such a sincere, professional and wonderful worker here! Thank you for your great service :)

We were quoted 74.99 for «total cost to move in». I even brought in the registration that said it… They charged me over twice as much. When I brought it up they said oh, yeah, well you have to pay for all of these things too. They’re not optional. So why did they give me a total move in cost that wasn’t right? To get me in there signing contracts i guess. How sneaky.
Next time well use the other storage company in Port Orchard, which we have used before and is way cheaper and just as nice.