Salon Identity

Got cut, color, blow dry. Stylist was Norma and she was great! Had a bad air cut at another salon but Norma was able to correct that cut. She did a great cut and gave me the body I was hoping for by great layering technique. Add to that her great personality and it was a great experience. Only issue was the price was higher than desired.

So I had a negative experience at this Salon a couple of years ago: I had an appointment, and still had to wait over an hour to get a cut and color. The only reason I was seen then was because when the stylist asked me if I minded if she did some woman’s eyebrows first, I replied, maybe I should just go. There was this constant stream of talk from the stylist about how it was the scheduler’s fault and asking for styling details. Did I want one step, two step, bluing, foil… apparently, they assumed I was a cosmetologist. However, the price for a cut and color was very reasonable, so when I was looking for a new place, I gave them another chance.
I got color, no cut, no styling. It was over $ 110. I assume the 5 minute blow dry with the unrequested curling iron constituted styling on the bill, and her asking me if I wanted a trim (I said no) constituted a cut. The color was too dark, but then it was left on too long while she cut her lurking boyfriend’s hair.
They blew it.

Amazing cut and color! Gina was able to help my idea of the color look I wanted come to life. Her suggestion to add a few highlights for contrast was perfect. Gina also turned a horrible pixie grow out into a work of art! I am excited to see her again in December. Need a new look before thanksgiving– go see Gina!

Stephanie is amazing in all aspects! It is a wonderful place.
Regarding some of the other reviews:
I have never known the salon to close at 5:00. They have evening hours and are very professional.
I have never been charged for services I did not want and am always clearly informed of ALL prices on any services I have received.

I go here all the time for Stephanie’s color skills. She is friendly, timely, and always gives me a beautiful result. She books up quickly, but is awesome!

Donna gave me my favorite haircut to date. I wish I could post a photo of it.

Worst place ever… my wife called for a price on color fix they quoted $ 50. She went and had it done and went to pay and they charged her $ 90. Then explained they tried a new product and did a$ 30 blow dry that she did not ask for… color was still wrong too. My wife was to nice and just paid. She came home upset and I told her just to call and let them know. So she complained and they said come on in and we will fix the color. well when she sent they told her to fix there mistake it would be $ 95 again. So she just left and decided to keep the messed up color. I called and probably was pretty firm and the guy on the phone said «you don’t have to be rude» Great customer service huh. then the manager call me back and basically told me my wife was lying and she heard the whole thing. So after 10 minutes going back and fourth I said just give us $ 30 back. She went ahead and agreed and said just come up on Monday we are here till 6pm. Well guess what I left work early and got here at 5:05 pm and low and be hold they were closed. As I got out of my car people were leaving. I got to the door and it was locked. So I had to go back on Tuesday and they did follow thru with that promise.
I give this place 2 years… unless they change staff and management. GOOD LUCK