After reading one of the old reviews, I have to believe these guys have REALLY upped their game. I bought their service through Groupon(less than half price). I made an appointment and they were out the next day at 10am. Correction… they were here at 9:55. Helpful, courteous, knowledgeable guy who showed me what was wrong… cleaned out my system… and helped reinstall my thermostat. And he was gone in 30 minutes. How much better does it get?
Ray P.
Évaluation du lieu : 5 Portland, OR
Put out a search to have 3 furnaces inspected in two adjacent homes and got a call back immediately and had the owner at my house within a couple of hours! Now THAT’s fast service! He gave me a great price for annual service and tune-up and I found him to be very professional, courteous and knowledgeable and informative. I will definitely use A to Z for my heating needs in the future. Highly recommend!
Jennifer J.
Évaluation du lieu : 1 Portland, OR
I had a horrible experience with this company. I called in late December with the problem of having no heat. I drove home from work(in Vancouver to Portland) to meet the repair tech. He was at my home for a total of 15 min, 5 of which were spent with him in his van talking on the phone. He then diagnoised the problem as electrical, informed me that«he couldnt fix the problem but was still going to charge me». I understand that he deserved to be paid for coming out, but was NOT happy about paying $ 80.00 for 10 min of actual work. Whatever, I just wanted to get heat back. I immediately called a electrician. The electrican shows up and finds out that there is no power going out but there is coming in(I was told no power at all). It ended up being a loose connection at the furnance that the ELECTRICIAN fixed. When I called for my money back as it was a furnance related problem. I was told well you signed off on the paperwork. WOW! What happened to accountability & customer service?
A s.
Évaluation du lieu : 4 Portland, OR
Just happened to call them because they’re close. The guys were very helpful(explained things to me & answered all my questions), quick(able to come out that afternoon & resolved issue by the next morning), and affordable(labor costs only $ 80/hr). I will definitely call them if my heater acts up again!