Katelyn’s Closet

Very good consignment. I love their cleats and leotard sections. NEVER going to buy new cleats again. The thing that always makes me annoyed is their rule about no consignment on Tuesdays. It works for them, not the customer. Tuesdays is one of the few days I have to do errands so I end up lugging around my stuff to consign for weeks until I can fit it in on a different day. Their no Tuesday rule makes me feel unappreciated and makes me have a negative feeling about the company. Surely they can figure something else out.

Started out as a decent experience. The rules of their consignment were well laid out, the staff was friendly and the location was convenient.
The issues I see as fairly substantial, came after I went to collect my non consigned items.
11 items were missing, including 3 pairs of Hudson and Paige denim jeans, that I bought and wore only a few times… these Items themselves retailed at almost $ 700.00 all together. I had asked before I consigned if it was safe to consign high end items, and they had told me yes.
So where were the missing items? According to the owner, they were either mixed up, or stolen. Did I receive an apology? No. I was told «that’s good for consigning so many items».
Another thing, the items that were not lost, or stolen were sold for such little money, I would have rather donated them. Almost all of our items were Tea, Boden, Hannah Anderson, Columbia and other high end brands.
After my bad experience at Kaitlyn’s closet, I went to another local shop, and sold a similar lot, but with much fewer items than the one that had sold at Kaitlyn’s. The Kaitlyn’s closet (many more items) lot sold for about $ 80.00. The other shop I made $ 230.00.
Something is not right at this shop. And I did not appreciate the indifference and attitude from the owner about all the lost /​stolen items. They should really mention their problem with «loss», before having people sign contracts.

My wife likes shopping here, especially for our toddler. While their prices aren’t as low as a thrift shop like goodwill, you can still save a lot of money by finding high quality, fashionable used clothes in good condition. We plan to continue shopping here as we always have good luck coming across different items for our kiddo.

The owner with blonde hair is extremely impatient, disorganized, and RUDE. I was there at a busy time and she was so short with me. An employee was helping me and she asked the employee to stop helping me because the store was «too busy». When she went to check me out she stopped in the middle to help someone else and then gave me a dirty look when I asked if I could finish checking out.

Not sure what’s up with all the negativity — I haven’t had a bad experience here. It’s a nice little shop, which in my mind is a good thing. They are pretty picky when it comes to what they will accept, so the goods they sell are pretty nice. Good brands in decent condition. Prices are pretty reasonable, and sometimes downright cheap. Everything we’ve bought there has been a steal! High chair, radio flyer trike, clothes, books — you name it. I haven’t really perused the women’s clothing cause I’m mostly there for the kid/​baby stuff.
As for selling, like I said — they are pretty picky. And I don’t blame them. As tempted as I am to sell all my used baby «junk», I know I wouldn’t want to buy it so I don’t bother dropping it off. I usually call first for big items to ask if they will take it so I don’t waste my time lugging things over there.
As for the owner/​s? I’ve talked with the 2 sisters personally, and they weren’t rude to me. I mean, they aren’t exactly glowing with personality but whatever — I need a business relationship, not a BFF. Just read and follow their selling policies and you’re all set. I’m there often, and don’t mind making a few bucks!

This place would get 4 or 5 stars IF the owner were nicer. This store very conveniently located for me. But I would encourage said owner to display a little more warmth and friendliness toward patrons. On numerous occasions I have come in while she is hanging up clothes and she hasn’t said hi, even though the store was otherwise empty! That makes me feel unwelcome.

This place is wonderful! I rented 2 carseats and booster seats for my grandson’s visit. The owner Julie and helper Jette are amazing. So helpful! The items were clean and ready for my pickup. I very highly recommend this store for purchases and rentals.

I gave them 20 items to sell and they only sold 3 of them and the lost like 4 items. Part of the reason my items didn’t sell is that 5 items were pinned to the wall so people probably didn’t know they could buy them. If you are not diligent about picking your stuff up, the last month, your items go to 50% off and you only earn 20% of the sales. They don’t call you either so they send your stuff to a non-​profit without any notice. They lost 4 of my items so I have no idea if it sold or was donated. I’m pissed off. They treat you like a turd. The owners are pretty nice and what they sell is good quality. That’s the only reason why I gave them 2 stars. The young women that work there are rude beyond belief. I am never consigning with them ever again.

My wife traveled out of the country to be with her mother. She left behind several dresses and outfits to be sold on consignment. Some were just decent everyday clothes, but some were valuable vintage clothes. She wanted to sell the everyday clothes at Katelyn’s but unknown to me was saving the the vintage clothes to sell at a high-​end vintage clothing store. She asked me to take the clothes to Katelyn’s, which I did. I delivered all of them to Katelyn’s.
When I dropped off the clothes, I filled out the paperwork and left my wife’s cell phone number, and my own. You know, like maybe I wanted to be contacted at both numbers if there was something that needed to be taken care of.
Two weeks later, my wife called and wanted to know if I had gone back to Katelyn’s to pick up the clothes that they were not going to sell for us. She had received a voicemail from them a couple days after I dropped off the clothes telling us we needed to come get the clothes they didn’t want to sell and that they would donate the clothes if we didn’t come to get them. This was in accordance with Katelyn’s policy.
My wife had not had cell service while traveling, and had not heard the voicemail until just then. I didn’t know anything about the call because Katelyn’s didn’t call me. I called Katelyn’s to see if they still had the clothes, but they did not, they had already been donated to Goodwill or something.
So, because the staff at Katelyn’s Closet didn’t bother to call BOTH numbers that I left when I dropped off my consignment, they gave away several hundred dollars worth of clothing to a thrift store. I consider this to be lazy and irresponsible behavior on their part, and would not trust them with anything remotely valuable.

They are very picky but that also means that their clothes are in good shape, so they give you 24 to come and pick the items up. If you don’t it clearly says on the paper that they will donate them, they’ll argue that anyways.
They sell brands like Hollister, Aeropostale, AE in the juniors section. In the kids: justice, Abercrombie and gap kids. In the women they sell Hudson jeans, and coach Burberry, most high fashion brands for cheap! Costumer service is below average and a little snarky. I would give them a 4.5 on what they carry, 3 on service, 4 on Price their overall is a 3.75

I have shopped here many time and I always find things for both me and my daughter. I think they have have the best prices of all the re-​sales I have been to in the Portland area. I have also sold items there and got more for a swing then I bought it for used. The store is very organized and always well stocked. I think it’s one of the best re-​sales in the area and definitely the best prices!

I’ve been to Katelyn’s Closet over a handful of times in the past couple of years and have loved the quality & selection of women’s clothes. I’ve never had any trouble finding anything that I want to wear. And, I’ve had a lot of success selling back clothes there as well. Despite that, I think they need to improve on their «Customer Care» experience. Last Sat. afternoon I dropped off a bag of (High-​quality-​to-​me) clothes to be traded in, I asked the lady working the desk if it was ok if I picked it up Tuesday or Wednesday, since I can’t make it back tomorrow (and I live 40 minutes away) and she said that was completely fine so I even wrote on the slip of paper-​WILL PICK UP WED. NOV.7TH. And, something came up and so I couldn’t make it out there on Wed. so I called them and asked if it was ok if I picked up my clothes Thursday instead, and the person who answered the phone said that was fine. So, I drove out there to pick up my bag of clothes but instead I got a $ 5 card for trade and they already donated all the clothes! THat is the rudest thing anyone could do. I was thinking about taking them to another consignment shop to see if I’d have any more luck, and I was planning on taking it to a «Naked Lady/​Clothing Exchange» party tomorrow, and maybe there was an item in there that I would want to keep if they didn’t buy it, I’d maybe hang onto it longer, but I don’t have that option anymore! So, yeah I’m hurt that I my feelings & plans were disregarded. It would be one thing if I didn’t specifically request initially that I won’t be able to make it back within 24 hours, but I DID, and so it was definitely their fault on that one. I’ll probably be back once my temper cools down a bit and spend my $ 5 of credit for the one item they purchased before dumping all the rest disrespectfully.

No men’s clothes.

I had one of the best consignment shopping experiences here.
So many children’s clothes (gently used and fashionable0 for my kids to go through.
It feels good when you go bargain shopping with your kids knowing they can get a bunch of stuff that they love for a reasonable price.
The lady who helped us behind the counter was so gracious and we chatted about how great Portland is. The shop itself is well organized-​you don’t have to climb over things, push and pull though racks, or stress over finding your size in the item you LOVE.
I snagged a Marc Jacobs designer shopping tote for 19 bucks and a cute fluttery, silk tank for 9.
The sopping gods must have been out because we totally scored on some good finds here.

My friend has a one-​year-​old and was visiting from the East Coast. She called Katelyn’s closet from CT and was able to get a crib delivered to my house for her visit. They arrived on time and assembled the crib quickly and then disassembled when they came to pick it up. Although I’ve yet to actually visit their shop– I was pretty impressed with their service.

I have never left a store in tears until I went to Katelyn’s Closet.
Walking in, I was ignored by the two young women behind the desk. I said hello, and they paused their conversation for one of them to do a half-​smirk and look me over with disdain. Not nice, but whatever.
I was looking through the racks when I heard the pair cackle a couple minutes later. Then I heard a whispered «she’s so fat, there’s no way she’ll find…» and then the other one cut in and said red floral flip flops are «retarded». I was wearing red floral flip flops, and was the only customer in the store.
I walked around the corner to where they were standing, and they stopped talking, and one put on fake smile while the other looked like she got caught with her hand in the cookie jar. I asked if they were making fun of my weight and insinuating my shoes were developmentally disabled. I am a size 7 and my shoes matched my solid red shirt, (in neither an enabled or disabled fashion, whatever that is) not that it should make any difference.
The two were like, oh no, not at all. Then one looked at the other and giggled, like a couple of mean girls in high school.
I Immediately put the clothes back on the rack, and left a silent store, with my eyes welling over. If they were not talking about me, why would they stop talking entirely? What person is not sensitive about their weight?
If a retail person wants to ignore the customer, that is their choice and does not bother me. What I cannot accept is ignorance, being lied to, or having jokes made about me.
I could continue my rant, regarding the juvenile, insensitive use of the word retarded, or I could let my blood pressure lower. This place is not worth it.
(By the way, the only reason I am giving them 2 stars is because I had one positive experience there months ago.)
I will end this review with the fact that I will NEVER go back there.

I buy most of my own clothes at Katelyn’s Closet – and have also found a lot of shoes and children’s apparel there too. I love wandering through, because I never know what I’m going to find. The best part is taking in a bag of items and receiving a credit slip, which I can spend right away!
They are very selective in what they take, but that means that what they carry is usually in very good shape as well.

I’ve been consigning and shopping at Katelyn’s Closet for years, but I had to write a review after my most recent experience.
I took in some things to consign, and as usual, scanned the racks for any good deals. I couldn’t believe my fortune — a like-​new authentic Burberry waterproof trench AND a fabulous pair of Coach leather booties! After that I stopped looking because I didn’t want to be tempted to buy more. The prices were outstanding — a fraction of what you’d pay for these items new. I walked out of the shop thinking «I’ll never again shop retail before coming here first!»
The shop has expanded over the last several years to include a larger selection of children’s shoes and clothing as well as women’s apparel and a small section for men. The racks are well-​organized, tidy, and manageable — no snorkling through piles of fugly clothing to find a gem.
As a consigner (consignee?), I’ve always been pleased. I think they give you 40% of the item’s sale price — but I’d check with them on the rules to be sure.
Good luck treasure-​hunting (or selling)!