Keybank

No stars!!! Shannon H couldn’t be more spot on. You get charged for their mistakes and ever since Christine (previous manager) left customer service has gone horribly wrong. I deposited a check into the atm and after it spit it back out at me twice it on the third try it kept it. They told me they couldn’t find it and that there was no way I deposited it. This was after I received insufficient fund charges. The guy actually told me I was lying or they would have found it. That is totally inexcusable! Whack! From the time I started with this branch (2011) till about 6 months ago you saw the same 3 or 4 very friendly, competent tellers every time you came in. Now it’s become so frustrating you just want to scream. It’s like a slap in the face. What happened here??? It’s like dealing with comcast. You have to be able to trust your own bank and I definitely don’t trust these guys and have since moved on.

If there were an option for no stars that would be better to convey the incompetency of this bank. I had a business account with them that was wrought with errors on their end that cost me time and money though it was indeed found they had failed on several levels. After several months of continued poor customer service I happily pulled my account and went to a bank where my account is held with competence and kindness. I retained my safe deposit there and now have regretted that decision as well. They continue to penalize the customer for their incompetence and showed no record of payment for the box, I had to jump through hoops to prove payment and again lost time and money in the process. I highly recommend selecting another bank and driving past this one to US BANK, Bank of America or a credit union. Save yourself the misery and not be a casualty of their poor organization.

In this electronic pay world, who needs cash? I do occasionally for tips, street donations, and the occasional business that doesn’t take plastic.
And so it was last Sunday, when I crossed the street Key Bank to keep my Other Worlds Son supplied with pocket money. But $ 4 for a non-​customer ATM charge? Oy! But as a First Republic customer, I’ll get that back.

Best service from a bank ever. Glad they are conveniently located in my neighborhood.

Great local bank with friendly regular tellers.