Portland Medical Imaging

I concur with the other reviewers as far as the spacious, clean, orderly waiting & exam room, the friendly, efficient receptionists, etc.
This was my first experience @this facility.
I was there for a vaginal ultrasound. This is an awkward, potentially embarassing proceedure putting the patient in a most vulnerable position. I’ve only had this exam 2 times previously, several years apart.
To start off, the technition called my name and summoned me to follow her to the exam room. Once there, she began to give me instructions without introducing herself. I had to request her name. It was «Emily.»
I don’t know about other women, but I was put off that someone in possession of so much of my personal information, would not automatically provide her name as a matter of basic courtesy.
She made no effort to provide basic information re: the proceedure, didn’t ask if I’d ever had that type of exam before. She had a flat affect, no smile, gave no signals common to putting someone at ease. She was just robotically going through the motions.
However, what most upset me was when I requested to be able to watch the monitor during the proceedure, she positioned the screen completely out of view. After twice mentioning that I was still unable to see the monitor, she finally turned on a monitor secured to a wall like a TV set. When I commented on its availability, she said it’s intended purpose was to allow pregnant women to view their babies.
I felt totally disrespected.
I tried to explain to her the reason I was unusually stressed and frustrated by the referral for that type of ultrasound. However, I saw no sign of compassion or recognition of our common humanity.
Some of her behavior may have been due to her being preoccupied with her own problems. However, the games she played with trying to prevent my seeing the monitor showing the inside of my own body, was inexcusable.
Next time, if there is one, I will return to Epic Imaging for future ultrasounds. Athough I’ll have a co-​pay there, I’ll be treated with respect.
The other technitions there MAY be terrific, but I’ll never return to find out.

Now, if you’ve ever read any of my reviews, you’ll know that I’m fairly picky, especially around medical stuff and customer service.
Portland Medical Imaging is about as good as it gets.
After moving into the city last autumn, all the yearly med stuff was coming back around, including mammogram, and it made more sense to find new places to get that stuff done, instead of driving back out to the old places. My new doctor gave me a list of various places on the insurance I could go to, and said «pick one and get it done». So, I did my research (including, of course, Unilocal) and picked Portland Medical Imaging.
From first phone call to walking out the door, they aced it.
Appointment? Easy, prompt, pleasant.
Reception? Easy, friendly, accurate, pleasant.
Wait time? None. I was taken in promptly at my appointment time.
Facility? Immaculate.
Supplies? Considerate. Locking lockers, take the key with you. Shorty gowns, so there isn’t extra material to get in the way. Deoderant etc provided if you would like to use it. Coffee in the waiting room.
Technician? Outstanding. Thorough. Careful, considerate, gentle. Personable and even funny.
They’ve really got a good thing going; at this point, I would recommend them to friends and family without reservation.
Note: I have not received results yet, so if they biff that and don’t send them or something, I’ll re-​review. Also, I have another appointment with them for a different matter in a couple of weeks, so, of course, if my experience is vastly different, I’ll re-​review.
But I’m fairly certain they’re just. that. good.

This is one of those places where you never want to be in a situation to write a first person review because obviously you are in need of their services. I have actually used them twice for totally unrelated issues and I have to say I am struck as how they are so quick, efficient and professional.
As I am someone that is always early for appointments, I normally arrive 10 – 15 minutes earlier than scheduled. Both times I have visited here (2011 and 2013) I have walked out the door just minutes after my scheduled appointment time. This place really has stood out to me twice now as just how quick and efficient they have been. Whatever they do, I wish other businesses would learn from them.

The receptionists here are very friendly and we usually get in and out pretty fast. I have not personally used their service, but I accompany my dad when he goes. I’m not sure how the technicians are in the back. I’ve not heard a complaint from my dad though. The waiting area is nice and clean. The coffee machine is a bonus. Fresh ground coffee, too! My only minor complaint is the children’s toys in the waiting area. The toys are kind of loud and some parents don’t know how to calm their children down and let them go wild. I may be biased though because I do kind of hate children… Hence, minor complaint. Others were probably not as bothered as I was.

Ever have one of those days? I had one yesterday. I started out my day with coffee and the Today Show and the next thing I knew, I was getting bounced around to two hospitals, one clinic, three pharmacies, and this place. I ended up here from recommendation of my snotty doctor for an ultrasound, or, as I like to call it: Gutbuster Moving Picture. I know that makes no sense, but try to bear with me.
I’d first been sent to Providence Milwaukie, but it was going to be a totally different process to get admitted into the ER and get the ultrasound as opposed to having an appointment at Portland Medical Imaging (also in the Providence family), so after waiting around for some hours twiddling my thumbs like a dummy, I opted to head up to the lab. It was nothing like I expected. It’s in a strip mall between Big Lots and a Dollar Tree. Hello, convenience! I needed to load up on more tinsel and snack packs anyway!
Prepared to wait awhile as I showed up too early, they squeezed me right in. The office itself is very nice — big waiting room, plus the exam room was spotless and actually kind of relaxing. I feel super sorry for the ultrasound tech who had the task of rolling me all over trying to get pics of my guts while I cried like a little baby BUT none of that was her fault. She was a real pro, and drop-​dead gorgeous, to boot.
I fell into a small pit of hysterics after we couldn’t get a hold of my doctor for a while and both receptionists were very helpful in assisting me. The paperwork was almost nil; it was all pretty quick. An unexpected procedure, a totally weird day, and I’ve got enough embarrassing stories from yesterday to last me through New Year’s, but I do really appreciate that Portland Medical Imaging’s staff made it literally as painless as possible. God forbid I need any more of these silly tests, but if I do, I would choose this clinic over my snotty Doctor’s office any day.