Verizon

So I don’t typically bother to write reviews for big chain stores, but my boyfriend and I had a really wonderful experience with a member of their staff the other day.
So, my boyfriend, bless his dear heart, finally decided to take the plunge and ditch his old flip phone for an iPhone and, naturally, was feeling a little anxiety about the process and dropping the money for it. The employee who helped us was named Caronn and he was so, so, so friendly and broke everything down perfectly for us.
Also, it’s worth noting that the place was pretty packed with post Christmas customers, some who seemed less than willing to be pleasant to their Verizon reps. Given all this and how crazy that store’s probably been, it was really refreshing to feel like we weren’t being rushed or like we were a bother.
#Caronn2016!

This place has rude staff and the wait to get any service at all is no less than 20 minutes — it gets to the point where you have to «check in» on a computer so that they can get to when they can

This location continues to have reps giving out wrong information about deals. You only find out after you’ve left the store and get your first bill. Typical Verizon business as usual. Don’t waste your time at ANY Verizon wireless store, especially this one. Do it all online as it is plainly explained to you in writing. This is now the 3^rd time I’ve had an issue with this store. I should have learned from past experience.

Always an unbelievably long wait with a 50% chance of being helped. Even the managers don’t help, they either don’t know the answer or forget to do something. They tend to be really friendly but that doesn’t cancel out how aggravating the entire experience is

Their were a total of 6 workers in the store with a list of 8 people in need of help I waited for 30 min only for the workers to get through one person. I was confronted by the worker when I was upset about the lack of apparent work in store and the time it takes to get through customers and i was told I was being hostile and creating a hostile environment in the store. The list they have on the screen is a poor excuse for a que where only the people who don’t sign in and just start asking for help actually get helped. I watched many customers come in to say they wanted to get a new phone and somehow got bumped to the front of the list so quick they didn’t even have to be on it. And then customers who are just planning on using Verizon services such as a local expert on questions about your phone or even bill discrepancies get tossed in the infamous list only to be forgotten as we are the people verizon emploies will not make money on. Over all a horrible experience so bad that I never write Unilocal review and i had to come on Unilocal and warn every one avoid at all cost!!! if you have to drive an extra 20 or 30 min to get to the next store please do you will be very unsatisfied if you come here. Horrible service, horrible customer care, and horrible organization. Just an all around bad store. It unfortunate they had to take down the awful friendlies only to put this even worse representation of a business in its place. I would take friendlies over this place any day even if it’s a resteraunt and not and cell phone store. One star only because I can’t put zero but even one star is too good for this store!!!

Last september I went into the store to purchase a IPhone 4S with an upgrade. I told the woman at the desk that I wanted to purchase the IPhone 4S and she immediately shut me down. She was telling me how bad it was and how I would much rather have a Droid Razr which was on sale. I really did not want this phone. I had wanted to get the IPhone since I had first started using Verizon but couldnt afford it at first. I explained to her how I really would like to just buy the IPhone. She practically told me that she wouldn’t sell me the IPhone. I was aggravated at this point. I said whatever its just a phone. I SHOULDN’T have done that. This phone is a piece of crap. not worth the money. I always over heats and is incredibly slow. The woman definitely did not care about the customer and only about herself and how much money she would make off the sale! I have to go back to this Verizon occasionally because it is the closest one around me. Going here is always a stressful experience. I hate going to this store. I would rather drive the extra twenty minutes up to the Kingston store…
Overall, a bad experience.