Poway TV

Needed board replaced on my 73 Mitsubishi. They sent Alex the part and he came out and installed at a very reasonable price. Talking to him learned a bit more about tvs. Would definitely call th again.

Fast quality service, updates and time lines were exactly as communicated when I dropped off my plasma. Very reasonable and professional.

In response to this companies reply we were never told they were unable to turn the unit on. I was only given an estimate and never given any further information. I was never told the part was on back order. When I called to follow up on a status I was told to call back because the tech was not in, when I called back at the time I was given I was told he was still not in and they were not sure when he would be in. I just wanted a status update and I was unable to get that. You spoke with my colleague because I was out of the office after having surgery, I expected this repair to be done and back to us prior to me having to take a two week leave. When I came back to work I was informed of this issue and I followed up with an email and phone call because I believed your company did not handle this repair very well. I want customers to be aware that your companies communication skills and customer service needs improvement.

Alex, the owner of Poway TV, is thorough and efficient. He will not tell you over the phone what could «possibly» be wrong with your TV without inspecting and testing it first. He came to my house, determined that my Samsung needed a new board and in a weeks time my TV was up and running. I will definitely call him again for any TV issues. Thank you Alex!

Had a DLP problem (white/​black dots) on our 65 inch Mitsubishi. Called Mitsubishi and they steered me to Poway TV. I called on a Friday, Alex came by on Tuesday and our TV is brand new. Clean and quick, very friendly and helpful. Vacuumed my TV and then helped me with some picture issues and even cleaned the lens! I would highly recommend them. Great job.

My 1−½ year old 70″ TV went out on Sunday night — Geek Squad wouldn’t be able to make a home visit until Wednesday plus they were asking for a payment over the phone (huge turn-​off). I called Poway TV first thing Monday morning, and Alex was able to come out that afternoon. He charged $ 65 for the service call and let me know it would be applied to the repair charges. He made a very quick diagnosis (probably a bad board or, if not, the display was kaput). He called the next morning and let me know he had a part in stock and could come by later again in the afternoon. I was thrilled! Unfortunately, it wasn’t a bad board. Although we already knew this, he asked about the original purchase and let me know we had an extended warranty through the use of our credit card. The following morning, Alex emailed me an estimate repair and I was able to submit all the paperwork to Mastercard and have a claim filed and completed that Friday.
Alex is friendly and knowledgeable. He offered advice for future purchases and provided input regarding my extended warranty, he showed up when he said he would, he called back when he said he would, returned emails when he said he would, and seemed very trustworthy. I would definitely recommend his services and use him again, if needed!

So this place was awesome. The guys were friendly and welcoming. The price wasn’t too bad. And I feel it came back in a reasonable time.
The two things that bother me a little bit was I dropped it off on a Monday and they said it would take a few days but instead almost a week and half later they called saying that the total was this and was ready for pick up. I kind of wished that they gave me a call before they bought the part and told me how much it was going to be instead of just going ahead and buying the part. That way I could of decided that it may of been more worth repairing the tv or just fixing it. So the two things that bothered me was it taking longer than scheduled and them buying a part and continuing the repair before consoling me.
But to counter that I wasn’t able to pick the tv up right away and they were understanding and patient with me. They didn’t charge me extra. So the reason I’m giving them the 5 star is because of the friendly workers and the fact that my tv is like brand new. And they gave me a 3 month warranty. I would absolutely recommend these guys in a heart beat.

I called Alex and asked him if he could repair my Panasonic Plasma 3D TV. He was out at my house later that day and within a hour he had my TV up and running. Basically one of the boards on my TV had gone bad and there was no more boards available. he came out remove 3 chips and soldered three new one in and got it back up and running. Alex is also Panasonic’s repair and service place so he knew my TV inside and out.

I couldn’t be happier with the service. Alex showed up exactly when promised, diagnosed the problem, ordered parts, informed, and showed up with replacement part exactly on time. Costs were reasonable considering two trips to my house, and very professional polite, and personable.

I needed a part for my t.v.and Alex replaced the part. He knew what he was doing and handled the job with a positive attitude and friendly manner. He worked quickly and did a good job. I will call Poway t.v. next time I have a problem. Skip

Good guys — knowledgeable and easy to work with. I’m new to area; tried their service based on Unilocal reviews. They were able to diagnose the issue and replace a power supply in my 40″ Samsung led tv. Happy with service and would recommend.

My Panasonic plasma TV went out under warranty (thank God) and they sent
Poway TV out to handle the issue.
Alex arrived on time and had the parts needed to repair the TV the first trip.
I was completely satisfied and would highly recommend this place.
Thanks again, Alex

Poway TV was the authorized service center for the extended warranty on my plasma TV. Alex called and made an appointment. He was prompt, courteous, and professional. He diagnosed the problem and told me he would contact me later that day once he received approval from the warranty center. Alex called later that day and told me the part would take 7 – 10 days to get. Alex called when the part was in and came as scheduled. I highly recommend this company.

In-​home repair, of any kind, for anything, still exists???
YES!!!
Alex is one amazing guy. A stright talker, knows his stuff, and can come to you to make it alllllll so easy.
I won’t bore you with the specifics of my TV and the repair. However, I called Alex on a Friday before a holiday weekend with my problem. He ordered the part and had it Tuesday (and called me to tell me so, nice!) and he came to my house Wednesday, ALL THE WAY FROM POWAY to South Park!
Within a very short time I was back in the movie watching business!
So great, love this guy.
If I ever need a TV repair, mobile or not, I’m going to Poway TV. FOREVER.
Thanks Alex!!!

I was sent here for a specialized extended warranty on one of my tv parts. I know absolutely nothing about electronics and these guys made it simple and quick. Very trustworthy and helpful people that made a frustrating situation easy.

Alex from Poway TV is «The Man»! Alex was able to work around my schedule, was on time, friendly and knowledgeable. Alex came to replace the DLP chip in my 60″ Mitsubishi and went above and beyond what he had to. While he had the TV apart, he asked If I had a vacuum cleaner, he used it to help clean up everything that he could get to! Alex had my TV fixed in no time, and this 7yr old TV picture looks like a brand new TV! Thank you Alex and Poway TV! I highly recommend Alex and Poway TV!

My 50 inch Panasonic broke at 2: pm. I called Costco concierge service and did basic troubleshooting with them but we had no luck.
Costco referred me to Panasonic and still no luck. Panasonic contacted Alex from Poway tv. Alex called me back 6: 30 that same day and asked if i was available. He was at my house at 7 pm and finished repairing my tv by 7 :40.
That was totally unexpected and greatly appreciated. He was polite and very careful with my tv and belongings. I highly recommend him.

I overheated our Panasonic Plasma TV (my fault – I accidentally covered the vents while I was painting around the TV and wanted to listen to the TV while painting so it got hot and overheated). I felt frustrated at the idea of having to buy another TV. There aren’t a lot of places that repair TVs, and our is about 5 years old, just old enough to be out of warranty but not old enough to want to get rid of it.
So I read the reviews and was a bit skeptical about Poway TV. First I joined a few web sites online that help you diagnose what is wrong with your TV. After realizing that it was likely the power supply board and that there was potential to make it worse or pay more to try to fix it myself without knowing what I was doing, I called Poway TV.
I spoke with the owner over the phone. He talked me through what he thought may be the problem, but he was clear that he would not know for sure until he opened it up. He explained their policy of taking a flat fee to open/​diagnose. Once they determine what is wrong, he would let me know the cost for parts+labor and then apply the flat fee towards it, if I decide to go ahead and fix it. I thought that was a fair approach, as with car repair.
A friend helped me load the TV into my car with padding. I took it to Poway TV and parked close to their front door. Yes, this place looks like a hole in the wall, but I tend to think that a lot of traditional small businesses that fix electronics and physical goods look like that — a garage almost, filled with parts and stuff. I personally don’t need window-​dressing as long as price and quality of work meet my expectations.
A man (not the owner, another technician) unloaded the TV onto a cart. The receptionist re-​explained the same flat-​fee/​fixing option that the owner explained over the phone. I also used a credit card for the transaction so I felt protected. I received a preliminary receipt and the assurance that I would get a call in about 3 – 4 days.
The only downside was that I didn’t receive a call on day 3 or 4. I called them on day 5, and they had to look it up and tell me when it would be ready (I think it was day 7 or 8). Although that made me wonder/​worry since I hadn’t heard from them, it turned out to be fine.
I got a call on day ⁷⁄₈ saying it was done and what their hours were to pick it up. In their store, they tested and demo’d it for me to prove it worked. I asked a few questions, the technician told me what broke and what was fixed.
They did not provide a warranty/​guarantee of service, so I thought I would wait to write a review. It has been 3 months, and the TV still works just fine. The price I paid to fix it was ~$ 200 which was a lot less than a new TV of the same size/​quality. It was about the same as the cost of my trying to buy a new electric power supply board… but I wouldn’t have known how to repair/​change/​fix it myself without damaging other things on the board.
Overall, I’m happy with their service.

Alex came TO my house and worked quickly and efficiently to replace 4 transistors that were causing my Samsung LCD to not power up properly.
He fixed the problem and was pleasant and personable to work with. Highly recommend!

I had an issue with my Toshiba 3D tv and so Toshiba hired Poway TV to do the parts replacement.
The tv technician Alex was very professional in servicing my tv. After he repaired the part, the tv quality did become better but still not the quality to which it is supposed to be at. Alex also noticed this deficiency and began networking with the Toshiba engineers to get a solution.
He went above and beyond the required tasks, providing me with updates, emails, and more instructions from the Toshiba engineers to get this resolved.
Ultimately the tv had to be replaced, but Alex was there communicating on a weekly basis to ensure that I was satisfied with the service I got. It’s not typical to have a serviceman to do more research on the problem, rather than just leaving it as it is.
If I do encounter another tv discrepency or issues, Poway tv will probably be main point of contact. They work with you until you are satisfied. My only issue was that they didn’t follow up on the parts order. It almost took 3 weeks after I called them to get a status, but I guess certain things just fall off the radar screen.