Better Med Urgent Care

I am shocked and appalled with lack of care and empathy I received at this clinic. My infant son has been sick and I think I got my illness from him but who really knows. I came in on Sunday (Valentines Day) for a severe cough, fever, and sore throat (because my general practitioners office was closed). They felt that a chest X-​ray was nessesary to make sure I did not have pneumonia and then the Doctor did not even do a complete exam (he never even looked at my throat). After that, he told me to keep using the same over the counter medicine that I had been using (Zyrtec was one of them that I already take year round) and Afrin nasal spray. Does this guy think I hadn’t tried that??? This was a complete waste of my time and money (I’m sure this visit cost several hundred dollars). I called back the next morning (because it was a federal holiday and my Dr was not open till Tuesday) to complain of my symptoms. They keep getting worse (my back physically hurts from the coughing and Ive gotten no sleep in 3 nights) and they told me to try drinking some honey, Benedryl, and to sleep in a reclining chair. To me, that doesn’t seem like a solution at all. I would have saved myself a lot of money and hassle just talking to a pharmacy tech at any random local pharmacy. Dr (I guess you can call him that) Brian McCauley had absolutely no empathy and took no time examining me. I would never ever see him again. My suggestion to anyone thinking of going to the Better Med in Prince George (or any location) is save your time and money (you can buy a lot of honey with what this place will charge you to tell you that and if you feel as sick as I do suggesting honey as a medicine is ridiculous). If you need urgent care I would go somewhere else, ANYWHERE ELSE!!!

My first impression of Better Med was great, I wasn’t there for very long and they were extremely nice and helpful. Now when I got my bill that was a different story. They charged $ 263 for a «Prolonged Service Fee». So I called the billing department and they said if you stay for 30 to 74 minutes you are charged an additional prolonged service fee of $ 263! Never again will I take any of my family back to MetterBed.

Highly recommended! We’ve been several times and never waited more than a few minutes. The doctors are so fast and thorough. They’re great!

Loved this place UNTIL I GOT THE BILL!
We have a PPO and have never paid close to this much for a visit to an urgent care facility like Patient First and Kidmed. We’ve always just paid a $ 30 copay. What I found out after a long and treacherous road of calls and complaints was that BetterMed bills by the actual doctor not the clinic itself. That doctor is typically associated with a specialty so we had to foot about half of the bill. I have $ 400 worth of bills from Bettermed for a pink eye visit and a strep throat visit. Brutal!
I have no idea why they bill differently than any other outpatient clinic we’ve ever been to and the folks at the BetterMed billing department were rude and not helpful at all.
Avoid this place at all costs if you have a PPO.

Walked in and was seen immediately. Really liked the nurse staff and doctor that I saw (can’t remember any names, I had the flu!) — super efficient.
This isn’t the kind of place you ever wish to go, but I’m really glad to know they’re there when I need them!

Best Urgent Care we’ve been to so far here in Virginia. We saw the same doctor (Dr. Gazoni) two days in a row. Ft. Lee’s on call provider referred us there because it was the weekend and was only a few miles away from post. On Saturday, my son was complaining of chest pain, and he was really congested. His allergies have been acting up. The doctor gave him a Xopenex treatment and a steroid, and a Rx to pick up at the pharmacy. On Sunday, my son started complaining that his ear was hurting. The doctor gave him an antibiotic Rx, and we were on our way…
Dr. Gazoni and his staff (from front desk to the nurses) were amazing on both days. They made both my kids feel comfortable and treated them great even if we were only there for my son. The doctor answered all of our questions and worked well with what our needs were.
The clinic was very clean even the restrooms. There was No Wait Time!!! We were out of there quick.
My husband and I would definitely recommend this clinic to all our friends.

UPDATE: After posting on Unilocal!,BetterMed contacted the pharmacy at Fort Lee and has resolved the issues it had with prescribing to military beneficiaries. It is always helpful to remind providers and patients that military pharmacies only accept original hard copy prescriptions hand-​signed by the provider.
previous post: Military patients be aware: To pick up prescriptions from the pharmacy on Ft Lee your provider must print out the prescription and hand sign it with an inkpen. The Kenner Army Health Clinic pharmacy does not accept any faxed prescriptions, verbal orders (call-​ins), or E-​Scripts. Be sure to ask for paper prescriptions and be sure the provider signs them with a pen. The provider or staff at BetterMed may tell you that they have called in or electronically submitted the prescriptions to Kenner but this is impossible and they have been calling them in to Off-​Post retail pharmacies without notifying the patient.

This place is awesome. The staff is so friendly and I was in and out in 30 minutes. The dr is very knowledgable. He listened to what I had to say and helped brainstorm other meds since I’m allergic to most cough meds. Most places would just say you have to deal with it. Sooooo much better than the patient first around the corner. Give it a try if you need a quick in and out medical experience.

Better Med Colonial Heights Urgent Care Center is the best thing that has happened to The Tri-​Cities. The staff are very knowledgable, efficent, & friendly. The staff kept me informed the entire time I was there. The doc gave me understandable instructions at time of discharge and I had a follow up call from the Better Med the next day. Better Med Colonial Heights is the definition of Urgent Care.

Best Urgent care we’ve ever been to! I hope more people find this place. The office did a follow up call 2 days later to see how my wife was feeling. Patient First does not even compare, come here instead!
The waiting room is very clean and well designed. There are two TV’s one for children and one for adults. The staff is very friendly and helpful. Total visit time was very fast, but not lacking in care. This place did not feel like an assembly line, each person was greeted upon entering and told to feel better on leaving. The follow up call was what prompted me to write a review. My primary care physician has never even done that!
I will be bringing my family here for any urgent care needs.