Genesis Carpet & Upholstery Care

We just got our carpet cleaned today. Dave was awesome. He was very polite and courteous. He arrived on time and got the job done in a timely manner. Totally satisfied.

Had my carpets cleaned today… Jeff not only did an amazing Job but was up front about the price and very knowledgeable about the stains and smell left by my baby kitty. When he finished he had me look over and approve. It turned out great and no more odor! I would definitely recommend Genesis… they were on time and very professional and reasonably priced

I just got my carpets cleaned a few minutes ago and felt compelled to leave a positive review. I was anxious about using Genesis based on the reviews here, but I’m so glad I did. Jeff called to let me know he was on his way and was super friendly and professional.
My carpets could drink if they were people, have been through four kids and a dog. So stained. Much grody. I had little faith that they could be cleaned, but to attempt before replacing them. I went ahead and paid more for the restoration cleaning, and man, he did an excellent job.
He was honest and upfront, telling me the carpets would not be perfect, due to the types of stains and the length of time they’d been there. My carpets are still slightly stained but barely. He did so much better than I could have imagined. They look amazing.
He was quiet, fast, and polite, and efficient. I feel like I got a lot for the price, and am totally happy with my carpets now. I would recommend Genesis to anyone.

Stay away! My wife and I hired Genesis to do a comprehensive carpet cleaning after moving out of our rental house, and our property manager had to hire another contractor to clean up spots they missed. Instead of offering to come back and finish the job, Jeff Henehan (the worker) lied and told our property manager that the house had been full of furniture. That’s an absolute fabrication. On top of that, at the end of the job when I told Jeff I wasn’t happy that he was extremely late to the appointment, he got defensive and ended up yelling at me in my own kitchen. Just terrible.
EDIT: After writing reviews on a few different sites, I’ve noticed that Genesis obviously writes fake reviews with 5 stars for themselves. Seriously, check out «Customer Lobby» (47 reviews) and «Home Advisor» (20 reviews). There are currently only 6 reviews for Genesis on Unilocal,and I hadn’t even heard of those other sites before today.

Well, maybe I should have read the reviews before hiring this company. Rather than one star, I’ll give it two, since the carpets are actually cleaner than when the guy arrived. Yes, he arrives late, after calling to say he was near my house and on his way. Bottom line is, my carpets should not still be moist 36 hours after they are cleaned. Especially in this warm weather with the windows opened. So I wonder if the tech, who kept proclaiming during the work that he was exhausted from cleaning, really sucked up the dirt, since his machine certainly didn’t suck up the rinse solution that is still in our carpets. BTW: This company should supply its own towels to wipe up all the water that gets dripped from the machine and onto the hardwood floor.

These guys were super shady. I only wanted to get a full-​sized couch cleaned, no carpets. Hell, our apartment is all hardwood floors– we don’t even HAVE carpets. So I call and nobody answers. So I start filling out the online appointment scheduler, when they call me back. But the connection is terrible (on THEIR end– I had full signal), so the guy just tells me to finish the online scheduling, and I’ll be fine.
Saturday rolls around, and my window is set for between 3 and 5 with someone named Jeff. I get a call around 3 from a guy with a different name saying he’s coming from pretty far, he’ll be about 45 minutes to an hour. I say that’s fine. Then he asks me if I can pay him in cash, which I find not only unprofessional, but also a little creepy. I tell him I don’t usually carry cash, but I might have 10 or 15 bucks. So he says «Ok, I’ll take that and a check.» oooooo-​kaaaayyy… 4pm hits. Then 4:15. Then I get another call saying they’ll be there in 15 or 20 minutes. Finally, 4:45 rolls around, and I got better shit to do with my day than wait around the house for a company that has already given me a bad impression. So I call the office, and say forget it– this is not going to happen today… and then the doorbell rings. So I figure, FINE– if they’re actually HERE, then let’s get this nonsense over with so I can get on with my life and never have to deal with them again.
Then the guy at my door shows me the invoice his boss printed up, and it lists like 2 carpet areas along with the couch, and bill of something like $ 200. I chose these guys in the first place because they had the best price listed on their website for a couch– $ 69. So I try to reason with the guy, and he is apparently completely incompetent. No seriously– we had one of those conversations where I could not possibly think of a clearer way to say my piece, and he’s just not getting it, but I don’t know what there is not to get! My husband witnessed the whole thing and also thought it was ridiculous. So I call the office, the guy’s boss, and he gives me some garbage about how they don’t leave the office for less than a hundred bucks– which NOBODY told me– and how the carpets would be taken off my bill. But then he talks to his employee, and my bill ends up at $ 100. I ask the guy at my door what the extra is all about, and he cannot give me a straight answer. Like he doesn’t even know. So finally, I say fuck it. I have had ENOUGH and just want to have a clean couch and no more incompetent people in my house.
So then the guy asks me where the sink is. I point him to the kitchen, and proceeds to make a few trips back and forth with his bucket to get hot water to fill his machine with. Did I mention his boots are tracking through my foyer and dining room along the way?
Then he asks me if I have an old towel that can put on the ground to help with the mess. But I don’t really keep old towels– I live in an apartment and I don’t exactly have closet space to spare. So I give him a beach towel I don’t use very often.
Then he tells me that his boss’s son is graduating today, so things are a little haywire. Also something I would have LOVED to have known when I scheduled, so I could have chosen another day… so they could show up with their regular truck, with their regular machine. The one that wouldn’t have blown a fuse being plugged into my outlets. The one that would not have required multiple trips to the kitchen sink.
Finally, the guy is finished, and he attempts to mop up the mess with my towel, and then hangs it on the rail on the front porch because it is soaked and disgusting. As is my front porch.
I write him a check for $ 100 exactly, unaddressed as requested, and they leave. FINALLY this ordeal is over. My couch is (relatively) clean, which can’t be said of my floor, but they are out of my house and I never have to deal with their company again.
Until 20 minutes later, when the guy calls me again to say that FYI, the check-​cashing place might be calling me to verify that the check is legit. Awesome.
Bottom line, pick someone else. Regardless of their advertised pricing, you’ll end up paying about the same either way, but with waaaay more professionalism and better customer service.

Great prompt service, technician was courtious and did a great job on the carpets. Good deal and price compared to some of the other cleaning services.

They came and clean the house carpets with 4 indoor dogs and did a fantastic job of getting up the stains and odors.