Trio Condominiums

Do not even move here for your family’s sake. I’ve been a loyal renter for 17 months & when Kimberly Colborne was managing this place, I freaking loved it. Seriously I referred so many residents here & she stayed on top of shit, always helpful and made sure we were taken care of. Here’s the funny part, this management company is such a low life scum piece of shit they hired a new bullshit manager Kimberly Robinson & no longer had an onsite manager because they were to cheap to pay for one (DID NOT WARN RESIDENTS EITHER). So as a resident I still loved my unit, tried to ignore the nasty ass garbages and the illegal parking every where, but when it came to me needing something fixed or getting locked out, no matter how many freaking times you call no one ever called me back or answered. Not only that, but the HOA was so damn cheap they paid a lot for the sparkly new appliances and fancy floors but they’re so hollow, I could hear my neighbor take a piss and open her dresser drawers upstairs. Hahaha. Since they make you sign a lease and after the lease it becomes month to month, I got a 20 day vacate notice out of no where. I was so pissed I wanted to hire an attorney, but technically it isn’t breaking a law, I just don’t know what kind of low life scum would ever give their loyal tenant a 20 day vacate. So I waited till I did my walk through, and of course I did it with her. She would point at a finger smudge print and tell me that wall would need to be repainted. So why the hell am I paying you $ 160 for cleaning if someone could clean the fucking wall? I have no kids no pets my apartment was in GREAT condition, and I was getting $ 165 back from a $ 500 deposit. One documented noise complaint, my rent has never been late and the amount of people I referred too, haha this place is such a joke. Do you know any sense of professionalism? Oh also, you can’t have cats here, and the manager Kimberly happens to have one and is dumb enough to post about it on her social media. Another thing, I never had a carbon monoxide detector in my unit. I went to J.C. Higgins & tried to reason with them, considering all the bullshit they put me through, the least I wanted was my deposit back. This girl who looked so miserable, Amanda, helps me and I tried to be nice and reasonable, but she was so condescending and argued with me about Kimberly and her cat! Hahaha look on her Instagram, you fool. I spoke to Dave, and it gets better listen to this, he didn’t seem worried or concerned at all. That his 200+ residents could possibly die at any time because they’re too cheap to make sure they’re following a WASHINGTON STATE LAW. My boyfriend contacted him as well, of course after calling 20 times, this ignorant fools then asks, «did you get hurt from not having a carbon monoxide detector? No? Okay good luck taking me to court». HAHAHAHAH. Wow. I’m so happy I’m no longer paying my rent to these cheap assholes, I hope all the money they save from taking from their residents and it’s enough for them and their miserable lives worth it. Karma is a bitch, and it is EXACTLY reasons like this I believe in it.
Also, the new units they’re building has been in progress for about a year and a half now, sitting and rotting through all the rain snow and wind. What a great company. Thank you so much Trio for my 20 day vacate, I am so happy I found an apartment complex that is ran the way it should be run and that I’m giving more money to them for my 1 bedroom but it’s to an honest staff.

Horrible management. I cannot emphasize enough how bad it is when it comes to things breaking or neighbors causing problems. Trash is constantly disgusting and piled up, cars are parked all over the road. No one is ever in the office or answers phones or emails and if they do it takes several days to get back to you. Disappointing considering when the original Kimberly managed this property she was great and didn’t put up with BS like this manager does. If you move here just plan on having horrible management that doesn’t communicate with you or help you with anything. Not recommended at all.

We also went to view an apartment during office hours and no one was there. There was no number or time when they could be reached. Garbage was also over flowing from the garbage area.

Hi Suzie,
This is Kimberly C. The previous manager of Trio. I apoligize but you were referring to the current manager Kim Robinson. I have not worked at Trio since March of this year. As you can see on the JC Higgins site
. it states Kimberly Robinson as manager. I’m sorry you are having these issue and concerns, I’m well aware of the frustrations my previous residents are going through and it is very concerning. I’m sorry as Trio was a wonderful community and place to call home and things seemed to have changed as of recent. I hope the level of customer service reaches your expectations in the near future.
All my best,
Kimberly

The prices are good, respectively speaking, but I echo what others have said regarding the about-​face that the management gives you once you’ve signed the lease.
Make sure you do the walk-​through before you sign your lease and get everything they promise to fix in writing!
We had to go to the actual JC-​Higgins office to finally get an answer regarding one of our many issues… yet we’re still waiting on all our other issues.
The actual units and community is nice — it’s unfortunate that the management company has ruined it so much. To illustrate, I offer the following:
(1) AFTER we signed our lease, we were told out washing machine was broken, resulting in our dryer being stashed in our bathroom, but not to worry, it would be fixed in 2 – 3 days. It took more e-​mails and phone calls than I can recall, and over 3 weeks for this to finally be taken care of (only because the person below us moved out and they brought up the washing machine from that unit instead, while scratching the floor in the process). After being promised $ 50 – 150 rent credit, we were told we would get nothing, as they «did nothing wrong.»
(2) Upon signing the lease, you have to sign an auto-​pay agreement. We signed out lease 20 days prior to our first auto-​pay due-​date, and after 5 days past our due-​date had passed we called to find out why they hadn’t taken our rent yet. 3 days later, we had a «pay rent plus late fees or vacate» notice posted on our door! We had to go to the JC-​Higgins office in order to get written confirmation that we in fact did not owe late fees, nor did we have to vacate.
(3) The grout in our kitchen is disgusting. It is supposed to be gray, yet there is either brown or white residue covering every square inch. We noted such on the move-​in inspection, and told the on-​site immediately, who then promised to have someone over within 2 days to clean it. Over a month went by and nothing happened and after additional e-​mails, they sent someone to inspect it. After another week and another e-​mail, the responses we received included that (a) the grout was «fine» and would not be cleaned, (b) we should not expect a «perfect» apartment, and © we are «nit-​picky» for expecting grout in better condition than what it is in. *See the pictures and determine for yourself…
In short, I recommend renting elsewhere!

I have tried getting in contact with Kimberly R, the office manager, for about a week. I have left messages with both her and her superior but no response. I have also gone to the office during open office hours only to find it closed. I am someone who was trying to inquire about a new apartment and can’t seem to get a phone call back. The day I went to the office there were two others that were waiting to get in contact with the same lady (one who made an appointment and still had no luck, and the other who was trying to sign a lease but had been trying to call for three days with no response). I have never had such a difficult time getting in touch with an apartment manager or other office staff, especially considering this would have been a new lease. Hope this management team makes some improvements.
9÷14÷2015
I updated my review to reflect that the current manager Kimberly R and not the previous manager Kimberly C, who was referenced in another review. I also removed my comment referencing Michelle’s review about the management team because we are referring to different managers.

Perfect military friendly housing. You get what you pay for. I don’t mind paying the rent for all wood flooring and new appliances and an awesome kitchen. It’s small but it’s an apartment. Love not paying pet rent. There’s always parking. Yes the walls are kind of thin and you can hear your neighbors but again, it’s an apartment living situation. Makes life entertaining. Getting ahold of Kim (manager) has never been an issue and she quickly and effectively solved the one issue we had with particularly crazy neighbors. Close enough to freeways to get to the base/​tacoma. No complaints. I’ll miss it when we have to move.