All American Heating & Air

Saturday 17 Oct 2015, our first cold morning at Raleigh NC, I called and spoke with Jack and he went above and beyond with the correct info to include he saved me money and time; First good impression is a lasting one. Thanks Jack.

AMAZING! I had James come out to my house today to fix our unit. I’m 8 months pregnant and had to get approval from my awful home warranty company before he could fix my unit. He sat patiently for over an hour while I was on hold. He was so nice and patient and fixed my unit right up!

I strongly recommend All American Heating & Air to anyone because of their honesty, professionalism, and punctuality. My A/​C quit working and I made an appointment with office staff, Nick. Chris Hobcroft, the technician, showed up punctually on Monday. He is knowledgeable and progressively diagnosed the problems from the simplest and least expensive component and up: the transformer, the capacitor, and finally the circuitboard. He explained to me the process and his recommendation in simple language. Once I agreed, he repaired the AC quickly and efficiently.
Their service was simply impressive, starting with scheduling with Nick, the cheerful dialog with Tamany, the dispatcher, with Don and the repair by Chris. This was the best and most pleasant experience I ever had from any repair service I had before. I will only use these guys for A/​C and heating repairs from now on.
Reviewed by Dr. Max Cheung.

This is the first review I’ve written and it’s because I just had the best experience with All American. My furnace stopped working last night, so I put in a claim with American Home Shield (AHS). The first available service appointment was tomorrow afternoon, so I proceeded with an out of network provider. I remembered receiving a promotional magnet in the mail that waived the $ 89 service call fee, so I called All American. Not only did they fit me in within 30 minutes of my call even though they were about to close due to the weather, Russell fixed my ingitor for a reasonable fee. I paid $ 140 for everything, which is only $ 15 more than the service fee through AHS. For an extra $ 15, I received amazing, efficient service and now have heat before our impending ice storm. THANK YOU, All American!

Let me make this easy for you: if you’re looking for residential heating & AC work, these guys need to be your first call. I’ve needed them twice in the past 3 months; once for my AC and again this week for my heat. Each time, I called and spoke to an incredibly helpful dispatch person who had a tech at my home by the end of the day. They were quick, courteous, and were there when we needed them.
The only thing keeping them from going any higher is something that seems common in these types of companies. They seem to do nothing to combat my own ignorance. The bill for my heating service was $ 300, which included parts and labor. For me, that seems like a lot for what seemed to be a fairly innocuous problem, judging by the amount of time spent fixing it. But honestly, I don’t do this every day. I truly have no idea how much parts cost for heating systems, nor do I understand how to fix them. It’s the same situation with an auto repair tech. They could say my rotary gerder needed calibration, and that it costs $ 300 to calibrate. What do I know? The more these types of business can be upfront on cost (Why does the part cost so much? What does it do? Why does the entire piece need to be replaced?), the higher their rating will be.