Intrex Computers

I have been dealing with Intrex for years, in my opinion they had better days, I stopped dealing with them while Tiger Direct was in town, but now that they are gone I have been going back for parts… They do have most of what I have needed… Their prices are somewhat high… but they are the best that I’ve found in Raleigh for parts… I have never taken a computer to them for repair so I cannot comment on that side of the business.

I went to Intrex when my laptop shut down and would not turn back on.
My laptop was under warranty and Intrex had great reviews, so I figured they’d be able to help me.
The diagnostics fee was huge, I had to pay $ 140 upfront for diagnostics. It turned out that the motherboard needed to be replaced and I was told this would take a week or two, since they had to order in the parts. When they called me back after just 3 days, I was thrilled to pick up my laptop!
here’s when the issues started:
1) when they «fixed» my laptop, they broke the keyboard, that cost me an extra $ 107, and they unapologetically told me that things like that happen. computers are very delicate.(wow)
2) my HP envy laptop is touch screen. well, WAS touch screen. When I got home, I realized that the touch screen feature did not work anymore, I figured it was just turned off. but it’s not even listed under the software now. no way to get it back.
A few days after I get my laptop back, it broke again. They had failed to properly put the laptop back together properly and a screw had gotten loose, it was coming OPEN. what a mess. I went back and they got it to work again.
While I was there, I asked about the touch screen feature, and whether they could work on getting it back on there, they pretty much told me there was no way to know IF it worked properly before. that they weren’t calling me a liar but there’s no proof they messed that up and that it wasn’t their problem.
Anyway, I spent $ 600 out of my $ 700 warranty at this place. It was outrageously expensive and the repair guy was very unpleasant to work with, and surely unprofessional, and in the end, my nice touch screen computer isn’t even touch screen anymore… save yourself some trouble and money and go somewhere else!

We’ve used this place before for computer work because both my husband and I do NOT like to work on computers. We’ve used them because they are a local business and they are very close to our house– win/​win. And in most cases, they’ve done a good job (albeit sloooow to get things fixed). This last experience has soured me on this Cary location though because while I don’t care to deal w/​computer issues, I don’t like to get bamboozled either. And, in this case, one terrible service experience is enough to wipe out the rest of our positive interactions w/​this business.
Problem: Spouse loaded a special program on laptop to watch a bike race in Europe. After that, we clearly had some virus/​malware/​whatever it’s called, I hate it and didn’t want to deal w/​it.
week 1 Tuesday: Took laptop into Intrex. Service guy said that they’d seen similar issues w/​same website (
for any other racing fans). They told us up front they wouldn’t be able to work on it until Saturday. That’s fair that they told us up front. If it was me, I would have pushed them on this, but spouse was okay w/​it.
— Went all week w/​out laptop (delays in invoicing, taxes, etc. all on delay)…but, that’s okay cause it would be fixed Saturday, right?
Monday: Called Intrex. Nope. Still working on it. didn’t bother to call us, but they said it had to have tests run.
Tuesday: Called Intrex. Nope. Still working on it. didn’t bother to call us, tests still running. Service person rather snottily asked my husband if we’d like it back w/​out knowing if everything was fixed.
Wednesday: Called Intrex. Nope. Still working on it. didn’t bother to call us, tests still running. Spouse called BS on that and asked that it be unplugged and ready to be picked up. Still charged 179.00 for this horribly slow and unsatisfactory service. And, I don’t know what state my computer is in… very frustrating.

I took my daughter’s lap top in for a repair this past week. I was so fortunate to have Will in the service dept to help me. He was so kind and even had to clean out a roach nest from the inside of the computer! ugh! Will fixed it and cleaned it out and did it all quickly and with a great attitude.

I much prefer the Cary location better. The strip mall this location is in is CRAPTASTIC and I’d much rather wait and head to Cary
Prices were great on Laptop Hard drives when I was there this week — which I LOVE.
Not really any customer service.
I came in, asked for what I wanted… they had it, I left. No smile or hello or any of that.
But if you are in the area and need a part — stop here as they will most likely have it.

This is one of the local computer parts and reply shops. Yes, it is a chain, but it was started local, and is only local. Their prices are comparable to the big box stores, and they carry many items that the box stores do not.
I went inside to get a USB A to USB A cable (I know that was Greek or g33k for some) and they carried a nice long one in stock. The sales associate was nice when I purchased the cable, but that was the last I received with good service there.
When I got home the cable did not work. I tried to use it on different devices, yet to no avail, I had to return it to the store. When I went inside the store there were 2 sales associates. Before one of the associates would even consider starting the return he demanded to know what I was trying to use it for. I think he thought I was using it for a different purpose and I was too stupid to know which cable does what as he made a comment about the cables purpose and uses.
I told the salesperson that it was for my external hard drive, and he said that my HD was defective and there was nothing wrong with the cable. I have no idea how he can state that when he didn’t see, or even know which external HD I was using. So I went and got my HD out of the car and told him that he can check it himself, and I even brought a different cable with me that I bought from another store that worked, so I had proof it was not my equipment. At that point, he just stormed off and another associate had to help me process the return.
The only reason why they received a couple of stars was because of the hard to find, or specialty parts that they carry. All of the other stars disappeared because of the lack of customer service.