Just Tires

Excellent service! Took my car even though they were near closing time. Completed my oil change and even took extra time to check my alignment because I was concerned about it. This will be my new service center! Will recommended to anyone.

I will never go here again, EVER. We decided to get new tires before we drove to the Outerbanks for the weekend, so I went online and bought 2-​new tires, and set an appointment to get them installed. We took the first appointment in the morning so we could get in before they get behind. We got a confirmation for the tires and the appointment time the day before. I went in at 8:20 for an 8:30 appointment and at 8:40 I’m informed they DO NOT have the tires, and the tires won’t be there until 10:30 or 11:00. He went on to complain about the internet, and how this always happens. I left, with no new tires, and very frustrated. I would gladly pay more money to get a real appointment.

I had my oil changed there for the first time mid-​August. Dropped the car off, went shopping for a book and picked it back up. No waiting; no other cars getting an oil change at the time.
Here’s where they exceeded my expectations twice. It’s now mid-​October and I have an oil leak (smoke billowing into my car from the engine). A friend who works on cars takes a look under my car and sees that the oil filter has either been forced on or someone started to force it off and couldn’t so just left it. My friend suggested someone had put a screw driver through the oil filter to pry it off and then stopped and left it like that. He suggested I take it back to whomever changed the oil last.
I went to Just Tires, seething inside, but (fortunately) kept my cool when I went in. I asked if they had electronic records of service. They did and found my name and when the service was performed. I showed them the picture of my damaged, leaking oil filter. He said he couldn’t imagine why it would just start two months later but he took my keys and gave me a $ 0 estimate for the fix.
Oil filter and oil replaced. Given back my keys and I wasn’t charged (exceeded my expectation that I didn’t have to put up a fight). Gentleman apologized and asked again if I had any work done on my car since having the oil changed as oil filters are put on my hand and it was driving him nuts trying to figure out what happened. I said that i had not. Only thing that I had done was an Inspection two weeks earlier but (a) the car doesn’t go on the rack that I knew of for that and (b) had it done at Jiffy Lube so car wouldn’t have gone on rack anyway. They have a pit.
Light bulb pop on over the gentleman’s head — He thinks that when i went to Jiffy Lube, the kid in the pit thought I was there for an oil change, pierced the oil filter with his screwdriver and with a hammer and the screwdriver was trying to get the oil filter off. Realized it was only an inspection and just walked away with a hole in my oil filter.
Gentleman at Just Tires still did not charge me for replacing the filter and oil. This exceeded my expectations twice: (1) didn’t have to fight the first time to not pay and (2) wasn’t asked to pay when we realized what most probably had happened. That’s goes far in my book