McDonald’s

They had a new guy on the register not really sure what he was doing. He kept asking the same questionsand had to stop repeatedly to get help when people asked for things. I saw a family that ordered after me get so frustrated with him they were on the brink of walking out but they stayed.
When he finally got the order in he just walks away from the counter without giving any of us our cups to get our drinks. I could understand him forgetting if they were busy but they weren’t. We stood there for 5 minutes until he finally realized we were staring at him and asked us if we needed anything. We all said «our cups!»
The service was not only frustrating to get entered but it took a long time to receive our food. People after me got their food before I did and I just ordered a chicken sandwich. Maybe the chicken takes longer to cook which I understand since I have worked in fast food before, but my goodness. It just wasn’t a good experience. Someone should be with that new guy as he takes orders because he slowed down the process. I have lost half my lunch today because of the slowness. Ugh!!!

Late breakfast for my Mom after a Dr appt. — around 9:30 am. She got a sausage biscuit, hash brown, and coffee, and I got the steak & egg biscuit with hash browns and sweet tea.
Counter person did her duty in a slightly better than the average McD’s. Food was ready in a reasonable time. Taste was ok, food was hot.
This is the first time I had entered this McD, which was built a couple of years ago. I don’t know how anyone approved the décor for this place. Each wall has a different design that in no way coordinates with any of the others. All of the designs are very busy — not something that says «enjoy your meal with us».
Place seems to have a problem with loitering inside the building, as several signs were in the dining area advising that there is to be no loitering.

With my first visit to this @McDonaldsRalNC I was impressed. They actually gave me hot fries. The drive-​thru was fast, and friendly. I am still wondering, why did they put a McDonald’s right next to a Hooters?
#308

This new location is slow as molasses! terrible customer service! Its a waste of time coming here!!! Then they get your order wrong and don’t seem to care!

Been back 4 times and they got order wrong twice. Who is running this place? Go through the Drive thru line and order a unsweetened ice t, coffee and a $ 1 burrito. Pull up and window opens and the women is not looking at me but talking to her coworker about her sisters cousins nephew or something and she hold out the coffee. Then she continues to talk to coworker and does not look at me but continues to talk to coworker and it is not about my order. She holds the ice t out and keeps talking. I am trying to grab it but she is too busy talking to coworker about non work stuff. I finally reach out the window and grab it and I know from past visits that good chance it is sweet. I taste it and it is unsweetened. Great start to a Friday morning. She then says while I am tasting the tea «here you go» like take the bag from me as
I have finish my conversation with my coworker.” I take it and drive off. Get on Wake Forest Rd and each in the bag and it is a apple pie and something else. I turn around, go in the store and tell the manager the order is wrong as the last 8 out of 10. This is not a lie. They get my burrito and offer me a hash brown and I refuse.
My last comment was“what ever you guys have going on here is not working.”

I almost never eat fast food. (and if I do, it’s usually an okay experience not worthy or necessary of a review). And I go in with very low expectations.
Thursday night. Did the quick drive-​through (and they ARE quick here, which is why this is a 2-​star review instead of 1). Got my little cheeseburger, small fries and small diet drink. I was the one who thanked the cashier. (not vice versa). But hey, it was quick.
Hit the road, and much to my dismay the burger was COLD. The square «cheese» didn’t even pretend to be melted. The burger was so cockeyed on the bun that I discarded a chunk of the unfilled bun. Barely any «onions». I mean I know what a McDonalds cheeseburger tastes like and I don’t expect much, but I do expect at least warm not cold, and I do expect the usual (albeit small) toppings. Fries didn’t fare much better. Room temp.
This might be a sparkling, pretty-​new McDonalds, but I’d rather have an old one with warm food.