Paul Mitchell The School Raleigh

I came to get an ombré and was told a balayage would be better. I was there for a total of 5 hours and left orange, splotchy and extremely uneven. I came back on Friday the 20^th for a refinement and while the color is ok the placement is awful and my hair is like straw. I had a total of 3 students and a teacher doing my hair and was there for over 5 hours yet again. The teacher was rude to the students and gave me awful looks when she walked over after my service was complete. I’m very upset because I spent 80 to go home with hair I don’t know what to do with and have no idea how to fix. I was given very little guidance as far as what to do to repair my hair. I’m not well off and this was my mother’s day present and it’s a complete disaster.

Do not go here. They even tried to charge me more for extra services that ended destroyed my hair. Had to just go somewhere else for an attempted color correction… But my hair is toast for a while now. No one in the teaching department seemed to know what they were doing… And my finished product looked «awesome» to them, if you are looking for a balyage to look like the crown of your previously blonde/​Ashe hair was dipped in a red velvet cake! They offered to fix it a third time, but after 7 hours on two different days I wouldn’t let them touch me w color even if they paid me.

I just had an appointment with Samantha. She immediately made me feel confident that I would have a great cut. She was very confident and assured. I really love my new hair cut and will definitely be going back. Each action was looked over by a supervisor so there were no concerns. The students are very good at what they do.

I have been to the school three times and the first two times were Ok. This past experience was the worst experience I’ve ever had in my life. I started out with Eva, and she was very personable and professional. When she was sent to lunch, I was switched over to Angela, who is supposedly almost ready to graduate. I think she’s picked the wrong profession. She was the most aloof and disinterested person I have ever experienced in the hairdressing field. She did not talk to me and she even called her instructor over and asked if someone else could wax my eyebrows because she’d already finished her service hours for waxing! She definitely gave the impression that she had not interest in doing my hair. After being there for FIVE HOURS and only getting my color done, I was so upset by being treated that way that I walked out with wet hair. I had to go back to my old hairdresser and ask her to cut my hair and wax my eyebrows, which she was nice enough to do. Instead of an apology call, I received a call from Paul Mitchell telling me I owed them more money for my services and implying they were going to take police action if I didn’t call them back and come in and pay! I WILL NEVER go back, and would like to warn others not to waste your time. Overall, the experience cost me more money and time (over 7 hours total) than if I’d gone to a regular salon. Never again!
Marsha S

The worst experience I have ever had. The girl who worked on my hair was almost «graduated’ or so I was told yet she didn’t know how to highlight my hair at all. I have simple straight hair requesting blonde highlights. She took over 4 hours to do my hair and kept texting on her phone. My cut was uneven and when I left I was in tears. I had to go back to my regular salon and have them fix it ASAP. Sorry, I wanted to give this a shot but I will never go back. Also, no manager or ‘teacher’ asked me about my hair before I left.

Never have a bad experience. I love the service and the Awapuhi experience is a must for hair in need of TLC.

I have been to the Paul Mitchell school in Raleigh several times now and seen 2 people. First was Morgan, she was great and gave me a great cut.
Every time since then I have seen Alice. She is absolutely wonderful! She really takes time to figure out what you want, what works for your face shape, styling time, etc. she also gives you tips and pieces of info about the style, products she is using, etc all throughout so you can know how to make it look good yourself. She is always happy to see me and I never feel like I am just another model for her to practice on.
She gives the best haircut I have ever had! I have sent some friends and family to her as well and they all agree, best haircut ever!

This is as good as it gets! Pampering at a discount. My service was fabulous, customer service was wonderful. My hairdresser was supervised every step of the way. I was a hairdresser decades ago and generally do my own hair, now there is no reason to!!! TOTALLY HAPPY!!!

Paul Mitchell the School has taken care of me a few times now. I first went to the school back in May to have my hair and makeup done for a fashion show. When I was given my assignment for hair/​makeup I was surprised because I didn’t even realize a Paul Mitchell school was just down the road near Brier Creek! They’re kind of set back from the road so I imagine that not many people realize they are there. I loved the enthusiasm in the air though. All of the students seemed to really enjoy what they were doing whether it was hair for clients or working on us models as projects for the show (unrelated to Paul Mitchell) that night.
When I needed a cut I decided to go back there in August. The girl who cut my hair was really sweet, but she did not have that confidence and conversation skill picked up to chat like you normally experience when you go to a salon. In fact, it felt rather awkward the whole time. It also took nearly 2 hours for a wash/​cut/​blow dry. So coupled with the awkwardness and the length of the experience I was very unhappy, but I couldn’t really complain too much because she did a really good job and really did cut my hair exactly how I wanted it.
On September 14^th I was attending a friend’s wedding and wanted to make sure I looked really nice for it so I made an appointment at Paul Mitchell again. I was paired with Morgan West and Asha for both my hair and makeup. They tagteamed it on my hair because I wanted a partial updo with braids coming from the sides tucked in the back with some curl. Beautifully done and they had fun doing it so I had fun! Then Morgan did my makeup. She whispered in my ear excitedly that it was her first updo and makeup on a client. I would never have guessed!
A couple months later I knew it was time to touch up my highlights so I asked for Morgan since she’d told me she’d love to do a cut and color on me. When I came in on Saturday, November 3^rd, I was given a warm welcome by her. I loved that she remembered me from when I came in on Sept 14^th to have my hair and makeup done for the wedding. Less than 2 months before she was a Phase 1 student and during my next visit she had already moved up to Phase 2. We talked about the color and highlights I envisioned in my hair and she showed me samples and explained how they pick out the color for both highlights and lowlights. She was sensitive to my budget as well. My hair turned out great. Next time I must remember to take before and after pictures because mine was a breath of fresh air and I felt so rejuvenated after my cut and high/​lowlights. My only sad that is when Morgan graduates. I may just need to follow her. She did a phenomenal job.
Why not 5 stars then? I’ve had trouble making appointments. Sometimes when I’ve called I haven’t been able to get someone on the phone even though it was during business hours and a couple of times I’ve called and left messages and not gotten a call-​back. I keep going back because when I do go I get good services at an affordable cost though. I also like that they send you home with a quick reference note that tells you which products they used on your hair at each stage.
For quick future reference… Phase 1 hair cuts are $ 12 and Phase 2 cuts are $ 17. Phase 1 Updo are 30 and Phase 2 Updos are $ 35. Phase 1 highlights start at $ 30 and Phase 1 lowlights start at $ 30. Makeup is $ 20 for either level of student.

I decided to go to Paul Mitchell School for get an updo for a wedding I was in. I chose them because I made my appointment last minute and the price was right ($ 30). My hair was done by a girl named Fharran (I think I probably spelled that way wrong). She was excellent! Very friendly and paid very close attention to detail. Their prices are great for all kinds of services. I’m pretty sure I’ll be going there again sometime. The only, and I mean only, downfall is that it takes a little bit longer because they are students. .. but hey, some of the best hair people I know take forever too.