The Tile Shop

We used to buy tile here regularly but on our last visit it took 5 weeks to get our complete order. The order was not filed correctly, then the warehouse dropped a box of tile, then it was delivered to the billing address instead of the shipping address, then the order was delivered incompletely. We were assured our missing box would be expedited but it took over a week to get it. Seems like there is a mismanagement problem with this company and their delivery service.

While searching many places for backsplash I found The Tile Shop on Glenwood. I had been to the usual Lowes, Home Depot which had very limited choices and when I did find one I like they were out of it. Not to mention that there was never anyone around to ask questions. Arriving at the tile shop I had an idea in mind what I wanted and a picture of my granite to go with it. When available one of the sales people asked several questions and pointed out a tile I wouldn’t have thought of. I showed him what I was thinking and he explained the reasons I didn’t want to go with that one. I was a little skeptical about his choice but in the end decided to go with it. It looks amazing! I was so glad I listened to him. For such a small job I felt very important and taken care of. Thank you!

We stopped in on a Saturday afternoon to find some tile samples for a upcoming project. It was pretty busy and while we browsed around for almost thirty minutes none of the employees even aknowledged us, even after I awkwardly stood by two different employees hoping they would offer to help after they were done with the other customers… nope.
We decide to grab some of the samples we were considering and go to the main desk to purchase, after standing there about ten minutes its our turn. A older man in a suit offered to help, only he didn’t know how to help, use the register, or how to get the sky to ring the samples up. Two women were helping other people and told him where to get the info from, what isle it was on, and he left. When he returned and had begun raining us up, a employee barged in uses the computer to ring her customer up and then we have to start over because the man didn’t know how to return to the purchase he had started. The most awkward thing was that they had one card swiper machine and at no point did he tell me the total but wanted me to swipe my credit card, the screen was completely black as if it were broken, and the customer next to me was ordering thousands of dollars worth of tile… I asked how I knew what I was agreeing to pay and then he told me the total… before the lost the transaction… yet again.
It was time to go… to another tile place that employees know what they are doing.

The Tile Shop should rightly be called The Tile Super Store. A casual walk-​in looking for a kitchen backsplash I was in newbie tile-​granite-​marble wonderland. Little did I know that the sleek and shiny pattern I thought would look so good behind my Keurig cost more than my first car. Design Consultant Monique to the rescue. She gave me a quick course on style, materials and pricing; tolerated my questions with a smile; set me up with a sample and sent me on my way a happy camper. Highly recommended.

Byrd Tile is still the best selection in my opinion, but this is a nice store and the staff is helpful — especially Ashley Leslie who was super helpful despite my tight budget. I highly recommend her.