Safe Ship

I tried to go today to ship out packages, however, while the website stated they close at 6:30pm Monday — Friday, when I arrived, there was no one there, and the sign outside their door stated they closed at 6pm Monday-​Friday. Through the contact button, I sent a kind email to inform them that the website had the wrong hours. I received a rude, condescending response from Jay which included telling me that I was «very much confused» and he or she didn’t know where I went to. I actually responded to tell him or her that it was his/​her shop by Food Lion on New Falls of Neuse in Raleigh, 27 614. He or she responded with another rude response telling me I went to the wrong place, among other things. I can assure you I didn’t. This is definitely the place. I thought Jay was a man, however, Jay might be a woman, as I see she posted a 5 star review on Google + for her own business.

Poor and unprofessional service. The proprietors (a mother and son) openly argued in front of us at length about how to send our package. When we returned to the store later to follow up, we found out that they had opened our package, repacked it and re-​sent it. We would never use this place again.

Finally a business that treats their customers as valued customers!!!
I remember the first day that I stopped into Safe Ship to find out information about renting a box. I was treated with such kindness and appreciation. Safe Ship is a family owned business. It was such a lovely experience meeting this family. I now have a box here. They call me whenever I have a package or mail piling up. Every time I enter I am greeted with a warm, welcoming and friendly greeting. This is a place that goes above and beyond to accommodate their customers. Such a wonderful business… if only other business were like this.

I received such excellent service from SafeShip that I decided to write a review so others could know about this great business. I hadn’t read the other Unilocal reviews earlier and I was surprised and shocked to see how negative they are when I had such a positive experience.
I live in New Mexico, several thousand miles from Raleigh. After my father passed away last spring, my sisters and I spent many weeks sorting thru the large number of items left in the Raleigh house we’d grown up in. As you might imagine, there was everything from junk to family treasures and we each wanted to keep some items. The sorting and selecting turned out to be a long process and SafeShip ended up being involved off and on for several months.
My interactions with SafeShip personnel were by both email and phone and all of them were invariably courteous, helpful, and informative. SafeShip had to coordinate with my Triangle-​area sister a number of times in order to arrange to pick up different shipments at different times. She also found them courteous, helpful, and extremely competent. She was especially impressed with their careful handling of a set of more than 80 antique dishes that they removed piece by piece from the cabinet where they were then located.
In addition to the dishes, I ended up having SafeShip ship 3 antique chairs, a large oil painting, and six boxes of miscellaneous stuff including irreplaceable items such as my great-grandfather’s heavy family Bible. SafeShip provided custom wrapping for each of the many different types of items and everything arrived quickly and in good condition. In my experience SafeShip’s shipping expertise and service is unmatched.
Before I discovered SafeShip I’d contacted other services and had been unhappy with the high estimates. SafeShip is not only significantly cheaper than the other Raleigh shippers I contacted, their estimates are extremely accurate.
Five stars!!!

Don’t rent a U-​Haul here. Even though I had a confirmed reservation, the truck was not there when I arrived at the scheduled time. Fair enough — mistakes happen. But the people here didn’t lift a finger to help me solve the problem. The woman did call some sort of regional manager, but was really complaining to him (in front of me) that my problem was taking her time away from her «shipping» customers. True audacity.
I have no time for such disinterested, poor customer service. I would not consider patronizing this store for even as much as a postage stamp.

My wife shipped a package from this location and the agent attempted to charge her $ 1 to email the tracking number. She refused then emailed the location. Below is the staggering response she received. Of note, she did not tell him her problems and the package was prepared for shipping. Simply unbelievable.
Her original email.
Good Morning, I visited your location to mail a package via USPS. After I was quoted my price the agent walked over to the register who then informed me the price was $ 1 more to «email me a receipt» and that USPS makes them charge the dollar. While it is only a dollar you are deciving your customers. Your agent did take the charge off after I said I wasn’t interested in paying to have something email me and he stated «calm down». I was not upset and remained calm. This rude behavior and overcharging will make me never visit your store and surly inform my friends to avoid your location. Also, I will be calling the USPS to inquire about this so called «email charge».
Their response:
You came here with a lots of your own personal problems and openly discussing with my agent and wasted his time. I pay him on hourly basis. Also you have not packed your package properly and he put tape on it and packed post worthy. He did not charge adequately. I am not here to do business and not for charity work. I need to pay rent and his salary. We do not charge over the stipulated postal rate. We have the freedom to charge for any additional services we render as per the United States Postal service agreement I have. Please do not come here and talk nice to my agents and get all the services free, which he should have charged, and turn around and complain.
He charged one dollar not for the tracking, it was for the additional taping and other packaging services. It is conspicuously displayed in my business place. I rebuked my agent for not charging customers adequately

Would not recommend this place to anyone. I went in yesterday and walked out in utter shock. The owners (a husband and wife) and another employee (young male) were in the store. The Older man treated his employee like complete garbage. I and one other customer were embarrassed and uncomfortable because the owners were extremely unprofessional yelling and degrading their employee in front of us. The employee was doing nothing but being friendly and helpful. He was talking to him like he was 10 years old.
I was also given a quote over the phone and the amount i was charged was more. The lady basically yelled at me when I asked and said they don’t honor over the phone quotes. ???
Then I needed a receipt for a box that was purchased from the store a few days prior. They didn’t give us a receipt at the time of purchase. The owner did not want to give me a receipt and interrogated me for about 10 minutes. He demanded that I was given a receipt at the time of purchase which was not the case. ALL I WANTED WAS A RECIEPT!!! He finally wrote me one after quite some time of yelling.
Lastly when asked how I would like it shipped I asked for the cheapest option because it wasn’t time sensitive. The female owner wanted me to upgrade an additional 5 dollars to fed-​x. I explained to her that wouldnt be necessary. she then starts demanding that I upgrade because it was a better deal. After going back and forth for about 5 mins she finally gave in. All the while the employee stood in the background completely mortified by the owners unprofessional behavior. if i were him I would be looking for a new job.