Social Security Administration

The absolute rudest people in the world. To the people that work there, you chose this job, try to remember that when people call and just need general information. It sounds like you have a miserable job and I am not sorry for you.

I called this morning to ask a question and was greeted in a extremely rude manner. I couldn’t understand what she was saying and asked for her to explain again, but she was very rude and did not explain very well. Instead, she told me that she could not help.
Seriously, worst customer service I’ve ever received.

This is really 4 or 5 for the people working there, and 2 for the inconvenience, averaged out to a 3. I got there at 9 am on a Tuesday and line was about ¼ way around the building — yes, you may have to park in the apartments next door but it’s close. Once inside, there’s a big waiting room but it was well organized. There’s a guard ushering people here and there, and a person manning the check-​in kiosk. Depending on what you are there for, you’ll get a ticket from one of several queues («F234», «B107»). The «Now Serving» for each queue is prominently displayed on a big screen and the numbers are called out clearly. There are also quite a few service windows, so you can divide the queue by 7 or so. If you just need a replacement card or info change, your line will move faster. I was there maybe an hour and 15 minutes total. Bring a book and chill out and you’ll be fine. Do *not* forget to bring multiple IDs, etc, and fill out any forms before you go.
The lady guard may seem to be a bit curt but she’s got a high-​stress job and I saw her entertaining a bored kid. Just don’t get snippy with her!

This place is a complete joke. No parking, a line out the door, and rude employees. The lobby in this building isn’t big enough so they force people to stand outside, no matter if it’s 100 degrees and a torrential downpour. Once you finally get in the building, you’re greeted by extremely rude employees. Then you wait some more until they shuffle you into another room where you are met with even more rude employees. So glad I don’t ever have to set foot into this place again.

Worst customer service I’ve ever experienced. The lady on the phone ms Solomon literally hung up on me while I was asking a question because she didn’t want to take the time and look up my answer. She said «call back when you find out if your wife did or did not come to this particular office» click. I was unsure which of two names my adopted son had on his social security application, and she said «oh, so now you’re changing his name, sir.» I left a message on her supervisors voicemail and was never called back about the horrific and rude nature of her employee. Our taxes pay these type of people’s salaries.

I don’t have much to say about this place. Expect it to be no less different from your local DMV office. So everything applies from getting all the documents with you (even though you thought you won’t need it) to getting there early before the office opens.
Check their office timings before you go. They have different timings on certain days. Parking is a pain. They do have overflow parking in the apartment complex next door but it isn’t many.
I have been here twice and I have found the officers to be cordial and helpful in getting you the right information. And the queue does move quick.
Bottomline: Get all the documents you need (double check it) and reach there as early as you can.

A mixed review.
#1 problem with this location is a dismal lack of parking. On the first attempt to go to this office with my elderly Mother (we had an appointment and arrived 30 minutes before our time) we found no parking spots available and a line of waiting persons that I guess was 40+ people long outside. There was a sign saying overflow parking was available at a nearby apartment complex. This was an unacceptable option with an elderly person and we left.
On our 2^nd attempt we made an appointment at opening time and got there 45 minutes in advance. There was parking available, and I brought a chair for Mom to use while in line.
When they were ready to open the security officer allowed all of us with appointments to enter to building first. Once we had signed in the wait was perhaps 20 minutes before a very pleasant employee handled my Mom’s situation.
In summary:
Make an appointment
Make it early in the day
Arrive very early for parking

I went to process a name change. I expected a wait, so I got there about 30 minutes before the office opened on a middle-​of-​the-​month Tuesday, and found a line of about 15 people already waiting outside the building. What I didn’t expect is a tiny waiting area inside, which necessitates people standing outside the office, allowed in in groups of 5, even after it opens. Thank goodness I went on a cloudy day, or I would not have stayed to stand in the sun and heat. Plan or adjust your visit for good weather, or plan to suffer the elements!
Once inside I was called surprisingly quickly, but helped by a rather slow and clumsy clerk. What should have been a 5-​minute transaction took about 20, including the correction of an obvious typo he had made. It could have been worse, but it also could have been much better.

This location is better than I was expecting it to be, although I am giving 3 stars because there is nothing fantastic about having to come here and sit with a bunch of strangers who have incredibly loud conversations on the phone, or stare at you until you stare back.
My reason for coming was to obtain a new SS card as I changed my name after getting married recently. I walked in, was given a number and parked it for the next hour. I did my homework before coming and had the form filled out with all of the necessary documents listed online. My number was finally called and I strolled up to window C. Once I was in front of the girl who worked there, the process was easy. I simply handed over my marriage license, drivers license and application to change my name, she typed a few things into the computer, then said I would receive my new SS card within 10 business days. That was that. Easy overall, just didn’t enjoy the long wait and crowded waiting area.

I visited this branch of the SSA to process the paper work for a name change after getting married. I opted to visit the local office versus sending original documents in the mail and that is definitely the way to go.
First thing to know is that the directions tool on the SSA website led me to the apartment complex next to the SSA office which does not have a passthrough to the SSA’s parking lot. This plain looking building is inbetween 2 apartment complexes. I arrived at 1:30PM on a Friday and the parking lot was just about full. Not having eaten lunch and anticipating a long wait, I brought a snack with me. As soon as I got to the second glass door, I saw a sign «Absolutely No Food or Drink». Seeing how packed it was, I wanted to go ahead and get a ticket to get in line but the lady managing the lobby shunned me away and told me I need to take my water bottle back out. I left my snack inbetween the 2 glass doors and the lady then was willing then to let me get a ticket and helped me through that process.
I waited approximately 35 minutes for my ticket to be called and then the process of completing the name change took less than 10 minutes. I completed the application online and brought my original Social Security card, original certified marrried license, and driver’s license with it so I came prepared. They do provide an application upon your arrival as well. It needs to be completed in black or blue ink — I found it interesting that the majority of pens available at the office were green ink but there was one blue pen.
I received my new social security card in the mail in less than a week.
Though food and drink cannot be brought into the office, there is a water fountain and you can play on your electronic devices while you wait.

The personal respect and service was not witnessed by me. We had an overpayment issue and went in one day to gain information on how to go forward. We were threatened with garnished wages and seized tax refunds. the problem was we were sitting right there to resolve the issue, there was no need to threaten us. We left with no resolution, feeling completely vulnerable to the powerful gov’t and more confused. We quickly gained a contact with the Charlotte branch and will work with them from now on.
When you are made to feel like a guilty criminal instead of an hardworking American citizen, it concerns me because we really were powerless in the situation. Our accountant looked over the paperwork they used to charge us with $ 12 000 + of overpayed benefits and found numerous mistakes as it was.
Yikes! Raleigh needs to gain some better customer service and an attitude of compassion for the citizens who walk within their walls.

Has anybody ever had to get a replacement social security card for something? Is it not something that you look forward too. I went to this location, and got there about 10 minutes after they opened. I should have gone 30 minutes before they opened. The place was packed when I got there with about 50 people waiting. It took me an hour just for them to call my number. It turned out that, even if you call, and they say you have the correct paperwork, that you might not, as was the case when I went.
When I got to the window, they said that when you call, the person that answers the phone sometimes gives out wrong information, and it used to happen all the time. I just went to save time on mailing paperwork back and forth, which might add up to weeks. So, I guess I will get the correct paperwork, and then next time get there really early.