Starbucks

I stopped at this Starbucks on my trip west. I have to say the cinnamon chai was satisfying and the time in the café was the most pleasant experience I’ve had in a Starbucks. The line moved quickly for a Friday afternoon in an airport & everyone from the pleasant cashier to the smiling baristas was great. Nguyen was even sweet enough to honor my request to have the cinnamon twist bakery item warmed slightly. The location is easily accessible & very clean. I dnt travel southwest airways that often but Starbucks here is enough of a reason to come through terminal 1 @ RDU.

A Starbucks that’s open ²⁴⁄₇ what’s not to love about that lol.
Probably the quickest order I’ve ever placed at a Starbucks.
Tries the pumpkin spice latte, it wasn’t too bad but I’ll stick to my usual.

WORST CUSTOMER SERVICE EVER.
Drink was terrible I ended up just throwing it
wasn’t worth fighting with the barista anymore.

As a Starbucks Gold Member I expect to get the same level of service I would receive at any given location. Well I thought wrong. Being in the customer service industry myself, we become accustomed to having certain levels of expectations & when they are not met, you get let down. I had the opportunity to meet a team member with the name of Janki at Terminal 1 RDU. We were not greeted, she never once smiled, and she rolled her eyes after I stated we had a second order. After receiving our order I asked politely if she had a drink tray, she threw across the counter and mumbled something. Asked for the spill stopper (green stick), she puffed and seemed agitated about it. If you dislike your job, get a new one, if your having a personal problem check it at the door. I would prefer Caribou Coffee after this experience.

Got the Caramel Brûlée Frappé… and it had absolutely NO taste… just blended ice with a touch of coffee… very disappointing.

Coffee was typical Starbucks. Plenty of staff but zero sense of urgency moving the line through.