Autozone

Girl that works behind the counter is very polite for the last 3 times I have been there to bad I forgot her name. I was gona buy brake cleaner and shop towels for 8.66 than she pointed out that she could get me towels, brake cleaner, brake fluid, and hand decreased soap. For the same price and all I had to do was wait for her to go grab everything. I like that she was concern about saving me money and making sure I get my money’s worth. I will definitely keep coming back to this location.

Everytime I’ve shopped here, I feel taken care of and satisfied. They go above and beyond as far as retail because they’ve always given me info on the best product for my needs and they are happy to do an exchange of you purchase the wrong thing, which has only happened once to me. Glad they’re close to home.

I have to give a 5 star kudos to this autozone off of Zinfandel in rancho Cordova. I went in from hearing from my neighbors that the had a code checker. So I went in, saw the kiosk and entered my truck info. It printed instructions on paper and then asked me to go to the clerk and ask for the code reader. Amazing!!! it took 5 minutes to get the code. If I would of went to a dealer or shop it would of been an easy 65 bucks, and this was freeee. Thank you autozone you made my experience very gratifying.

I called last Friday and spoke with a very nice gentleman. I asked if they sold car club locks and what he recommends. He suggested the steering wheel lock and ran for about $ 25.
I didn’t have any luck with anyone from O’Reilly in the Rancho location so I went ahead and came to this location.
There was a line (about 2 people in front of me) so I explored the store. After doing about 3 rounds of the store I had no luck finding the club lock. I waited in line, but there were only 2 people working behind the desk and the customers they were with had a lot of questions.
After waiting for about 10 minutes (and 2 customers still ahead of me), I decided to not stay and purchase the item I needed.
I gave 3 stars because my phone conversation with the associate was very helpful and didn’t feel obligated to answer my questions. I wish I could give more stars, but will only do so once I have to visit this location again (and depending on the service).

I’ve gone to tons of Autozones. I had a horrible experience at the one on Sunrise in Citrus Heights, and came and talked to Enrique at this one. Mind you, I can get mouthy and was not pleased when I came in here but wasn’t going to take it out on these guys, I was planning on going back to Brent at the other one and let him have it. Instead of wasting more time on wrong parts at the other store, Enrique calmed me down and took great care of me and was totally understanding. Great service! Thanks so much!

Prefer Pep boys

I regret not taking «before» photos of this giant «scuff» I made on my car’s front bumper. So, I have never been in an accident nor have I ever made any blemishes on a vehicle. That was until last night. I hit the divider in between a parking spot, and when I checked for the damage, I totally raged!!! I was like a tiger, screaming and scratching. All I could see was dollar signs emptying from my bank account for a paint job. After about an hour, I decided I would try my luck at a local car store.
Let’s just say I struck gold. George calmed me down and, after viewing my car, made some good suggestions. He also consulted with a longtime employee, Daniel, who recommended I purchase a rubbing compound. Truthfully he didn’t have much faith in it, saying my car paint was probably too far gone. But he said we won’t know until we try.
I went outside to try the compound on the large skids. I put some elbow grease to it and started seeing results quickly! Once finished I had both George and Daniel come out to look at it. George was ecstatic, and Daniel was in shock to see the difference. These guys were more than helpful. In fact, George noticed my front headlights had a lot of oxidation and rubbed them clear with the compound. They took a HUGE weight off my shoulders and pretty much made my entire day! I thanked them so very much for the way they assisted me so attentively; they didn’t just tell me what to do and leave me fending for myself. I love how involved they were. This is the best I’ve been treated by any AutoZone and definitely one of the better customer service experiences I’ve had! 5 stars!

This is my second time at this Autozone. I don’t normally go to part stores. In fact, I am so very green when it comes to cars. Thankfully, that’s not an issue here. I hasten to say this, but I’ve never, ever gotten the kind of service anywhere than I get here. The staff here are both kind and generous, and each time I’ve left feeling a better person from my experiences with them. This place is a gem for the novice like me. Thank you Autumn and Gary!

As soon as my husband and I walked into Autozone and started waiting in line, a worker behind the counter shouted «I’m done. I’m out! I’m not helping anymore customers! I’m outta here!» Well, I was already thinking in my head this place would get a poor review because not only is this guy extremely unprofessional, but for there to be a line of people and he just decided he was done for the day, really irked me.
When it was our turn, the parts manager actually helped us. We needed a new car battery, and at first I was turned off by his sarcastic sense of humor, but in the end, he’s the true reason this place isn’t getting a 1 star rating.
I want to say his name was Joshua, and he was very helpful, very knowledgeable, and extremely professional. He made he sure we were taken care of, and was kind and courteous enough to give us a discount due to the «rude employee incident.» I was more than impressed with this because I didn’t expect a discount, a simple apology would’ve been fine. He truly went above and beyond his call of duty to show us he was sincerely embarrassed and apologetic to his employee’s behavior.
Bravo, and we will be back for all our car needs!

Yep so I needed a new gas cap and I came in here to get it. They had the part and it was the price they quoted over the phone, so that all worked out great. I do, however, have two complaints. There were several people in line ahead of me, which usually doesn’t bother me, but this leads to my second complaint: it smelled straight up like sewer in there. I mean, like, at first I thought, «Ok, maybe someone broke wind.» NOPE. I don’t know if their toilet overran that day after everyone on staff ate at Addy’s for lunch or WHAT, but it was rank. Really I usually wax my nostrils but that shit straight burned the hair out for me this month. Just be prepared-​maybe wear one of those doctor masks.
Nice customer service!

Here we are the other night driving around with the little guy in the back seat as usual and I notice we have a head light out. Not being one to put things off especially when safety is involved I quickly looked up the closest Autozone and headed in that direction. Now I’m a pretty auto mechanically inclined guy but this is a Prius and it’s dark and I don’t have my tools. I pop the hood and start trying to figure out how the hell to get to this bulb and it’s no joke. I have the light on my phone and I am trying to hold it in position to see and reach into what little space I can get my hand into to get a hold of the bulb and am having no luck. After instructing my wife to lock the doors I proceed into the store in a not so good area of town hoping I will find someone who cares or knows enough to even maybe tell me how to get the bulb out so I can buy and install a replacement. I was in luck. I meet Josh. I barely got the words «Could you please help me…» out of my mouth and he was out the door in front of me with a kind smile ready to help me in any way. Without me asking he dove right in and explained every step to get the bulb out. I would have gladly taken over but he wasn’t having it. It was a bit of a struggle in the dark with minimal hand room but he got it. He quickly headed in and held the door for me and we got right in and figured out which was the proper replacement bulb. I payed and he headed out to install the bulb for me. I was speechless. He could tell I wasn’t used to or expecting such help and was humorous and assured me it was no big deal for him to assist me. He finished and shook my hand and walked back in. Might I add he was very well groomed and had a very neat appearance. Shirt tucked in and looked very clean. A great image for the company.
Now as for the previous statement I may have taken a bit more time or not written the review at all but two days later I had to go back into the same store for something else. As I walked in he greeted me with «How’s that bulb doing.» I replied with a pleased look. «Great.» He had a few customers and I watched patiently as he addressed them all and put them at ease and quickly moved several people happily into the proper line for what they need and then rang me up and said a few kind words and away I went. Joshua is a great guy and a breath of fresh air in what I find to be a society of people who really don’t care about anything anymore besides collecting a paycheck. Josh is one of a dying breed who truly cares about other people and seems to enjoying helping other. I will continue to go to this store for anything it may have that I need and hope to see him there when I arrive. Thanks for helping my family Josh. Your parents should be proud. You are a kind young man.

Came by here one day to get car wash stuff and waited a bit to get checked out. Most autozones I go to are like this so I wasn’t expecting anything superfast.
Today I went by to pick up a car windshield repair kit. Just like before there was a bit of a wait before a cashier asked if they could help me.
Each time I went in there were no more than a few people in the store. 2 Customers at the counter asking questions about parts with 2 sales people and a couple others walking around the store.
I find the service at O’Reillys Auto Parts way better and the only reason I came here was just for time purposes since it is close to my work.

So, I needed new wiper blades for my S500. Of course, the blades are ridiculously expensive to by at the Mercedes dealership, so we opted to buy them from AutoZone.
We get to the store and we are assisted by a younger guy with a strange haircut… think Justin Beeber meets a pair of dull sewing scissors. Anyhow, he finds the blades and we follow him up front… where he drops the wipers on the counter and takes off to help someone else. So, we are standing there, like a deer in headlights not knowing what to do. So, we ask him if he is going to ring us up, or if someone else does the cashier. He points to his register and mumbles something as the manager starts typing on it. The manager doesn’t even look at us or acknowledge us at all. My fiancé’ asks the man that originally assisted us a question as the phone rings and he just answers it and starts helping them instead. At this point, I am ready to just leave and go down the road to Napa where they have always been great to us.
So, here we are, standing there with a proverbial thumb up our asses when my fiancé’ starts to get irritated and says, «Is there something I should be doing differently to pay for what I have.» That is when the guy holds the phone from his mouth and says «hold on!» all loud and extremely rude.
Yea, thats pretty much when Ms. Allison B… Unilocal Elite for Three years, lost her shit. I start pulling my fiancé’ out the door and he is asking the Manager why his employes are allowed to talk to us like that. The manager says nothing, grabs my wiper blades, scans them and gives us a $ 9 discount. When we ask the same question again, he says «I gave you a $ 9 discount and I dont disciple employees in public.» Oh really? But, its okay for him to talk to us?
I’ve been shopping at AutoZone for YEARS, from Los Angeles all the way up here to Sacramento. Everyone has always been super courteous and helpful in helping me find what I want or need. I just dont know what is wrong with this store.

I always get good customer service when I go in. They’re always straight with me.

Called in the evening to see if they had the specific battery I needed and they had one left. The salesman offered to put it on hold behind the counter for me. I agreed. When I arrived no more than two hours later, the battery had not been placed on hold. Poor form, Autozone. But the gentlemen who checked me out did take the battery out to my car and was very friendly.

I spoke with Allison about a car battery issue over the phone and she invited me to stop by the shop. Once I got there a few hours later she had already gotten a testing unit ready and came out to my car. After diagnosing the problem she looked up and found warranty information that I didn’t even know I had.
She replaced the battery and informed me of all the new warranty information. She even updated my information on their system so I’d be set if anything came up.
Overall I couldn’t have come in more distraught and left more relaxed. This is about as good as it gets for a non-​mechanic at an auto parts shop. Whatever they’re paying Allison isn’t enough.

these guys are great!
very knowledgeable, and willing to listen and help with your car problem every time I visit.
I had a bad experience at another place and Autozone did their best to gain my business forever… which they did. it was nice to actually talk to someone behind the counter who actually understands what good customer service is, which is rare in an auto parts store.
I’ll be going here from now on. I got a membership card, not sure what that does exactly, but I am a member…

Beware!
We were on our way up the mountains and since there were chains required due to a winter storm we stopped in here to get chains for our car.
Autozone doesn’t keep their chains on the sales floor… you have to go to the counter and give them your tire size… the clerk then goes and gets the chains from the back. So we complied, gave them our tire size, he brought out the chains and we purchased them. We were on our way…
After an hour’s drive through the icy snow, we FINALLY approach the chain-​on area. We exit the car in the freezing weather and attempt to install the chains. After about 20 minutes it is clearly evident that these chains will not fit. We whip out the enclosure and to our horror, the at Rancho Cordova Autozone gave us the wrong chains! Furious, I call the number on the receipt and explain. They give us the option of heading back down the hill to nearest store for an exchange. Fine… so 45 minutes later we exchange for the right size. Really screwed up our trip… make sure you check any part they give you, they cannot be trusted to be accurate.
My review is for the Rancho store only… the folks at the Placerville store were so helpful and apologetic… the look on their faces when we explained was priceless. Also, after a written complaint to HQ, I received a call the next day with a sincere apology which I appreciated.
Be careful when shopping at this store…

Knowledgeable and professional staff, ‘newer’ fully stocked store, decent prices. I purchased two of the same kind of bulb from Walmart down the street and neither of them worked (both bulbs were blown). I came here once and bang, works great. Same price, too. I’ll surely use them again for DIY car maintenance.