System Pavers

Update 2÷5÷16: Phillip called me right after I posted the review below. He apologized first but then started saying he sent me the quote and did not have my phone number. It would have been lot better to just say that he messed up but he started finding excuses. When I stated this to him, he hung up with a sarcastic smile. You can make a decision yourself based on my experience, enough said below.
Original Review:2/5/16
I contacted System Pavers using the phone number (916) 637‑8004 provided in
for Sacramento to get a Paver Quote for my front courtyard on Jan 28^th and was greeted by Dustin at their Corporate Office (Union City maybe, not sure). I wanted to get the contact number of «a» person in Sacramento Area but he could not provide it. I already had a price quote from another Paver Company so I blacked out the price and sent a scan of that to
in an effort to speed up the process.
I then tried calling their Rancho Cordova Office at (916) 635‑7414 in an attempt to try and get a phone number of a person I can work with but no luck. All the lady on the phone could tell me was that she will pass on the message and somebody will call me. It did not make sense as to why they could not even connect me with a sales person or at least provide their contact information.
At the end of the day, Phillip Olivas from System Pavers called me and he asked me some basic questions like square feet. I told him that the area is under 500 sq ft and he asked me send more details as without a proper square feet measurement, he cannot quote. I sent him another quote that had sketches along with square feet of the area same day.
That was the last contact I had with Phillip. I tried his phone number multiple times the next day and did leave a voicemail saying I am under the gun to make a decision quickly. He never responded and it has been more than a week since he first called me. Even if he could not meet my timeline, as a professional, I would expect him to properly close with me saying he cannot meet my timeline but I heard just nothing.
I am in process with another Paver Company already but very disappointed with System Pavers. If the response is like this just to get a quote, I cannot imagine how it will be after anyone signs a contract. I would recommend looking else where rather than trying to work with a Company that a) cannot even provide a contact name to work with and b) is unresponsive even to give a quote which is the first step.

Love my new pavers! I only had a simple deck to replace, but now I have a beautiful, functional backyard terrace complete with a sitting wall, great lighting, and a diversion of our El Nino winter rain away from the terrace. All the Rancho Cordova folks I met: Chris Murray, Jared Newland, Brent Harding, and the great construction team… really took care of me!

Since last Review 4 months ago and our original start date over a year ago, along with Unilocal reviews, we have finally had this company hear us. Our work was finally taken seriously, the work done this time was like it was a different company. They finally acted with the customer in mind. Our wall was remade as it should have been done from the start. I am much happier with this work done, it looks better, feels better and the product itself is GREAT. The people we have dealt with have all acted professionally. I feel the company may have internal business customer service model that needs looking into, and improving. I am updating from 1 star to 4. I can not give five stars given what we have been through. They have finally come through, although it took a ridiculous amount of time. Our garden can now be used, but now El Niño is here.
Our last post is below.
Thank you System Pavers for working to restore lost faith in you.
Two months have passed since the last post. Still not completed. Capping stone ordered wrong, cracks in joins, foundation not level, follow through is not good. Glue used between stones is visible in front of wall.
When will this job be taken seriously?
When will we be able to start to enjoy what we are paying for?
We love how it is supposed to look, but it appears unskilled laborers are utilized each time.
We are very frustrated at this point with the management of the work.

My wife and I had System Pavers come out to give us a design and quote for pavers and turf in our backyard. We had just moved into our brand new home in Fairfield and we needed something for our back patio. From the beginning of the process the designer, Chris Murray was extremely friendly, professional and very knowledgable. He gave us a design that we were very happy with and the price was very reasonable!
The next step was the start of the project and the Project Manager, BK Ammenwerth was very helpful as well. He went above and beyond to make sure we understood the process, the design and all the steps involved. His crew worked extremely hard to make sure to have our backyard done and done right in a timely manner, despite the rain!
I would highly recommend System Pavers to any friends, family and neighbors. Besides our amazing new backyard, their warranty and costumer service is by far the best in the business!
Eric and Vanessa

I cannot recommend System Pavers enough. From start to finish, it has been one of the best experiences with my new home since I got it. As part of the HOA requirements I had to have a back yard landscaped within 180 days of moving in.
My wife and I started to search around for patio installers. We looked into doing plain concrete. From personal experience and research, we didn’t like the idea because it doesn’t add a whole lot of value to the home and is prone to cracking. We then looked into stamped concrete which looks a lot nicer than concrete but also suffers from cracking and is more expensive. When we looked at pavers, we were immediately in love with what they look like and the long term benefits. There were several providers in our area, but most were way out of our budget.
We then had System Pavers come out and give us a quote. They were within our budget but they also provided great financing options which allowed us to get a few more options for our plans. My wife and I were amazed to hear that the process would only take about 3 – 4 days to install and that they could get started within 6 weeks. They mentioned that it was a very busy time for them and I totally understand because a lot of people want to get their work done before the rain comes.
When System Pavers came to do the installation, the crew was friendly and professional. They work extremely fast but do amazing looking work. To make things even better, they finished work in 2.5 days. If I had another back yard I would definitely have it paved. My only regret is that my HOA doesn’t allow me to do my front walk way. Otherwise I would have it done by System Pavers.
TLDR:
If you are looking to get your back yard or front yard hardscaped while adding value, have System Pavers come out and give you a quote. You won’t regret it.
Shout out to Jerry for the awesome experience putting together plans and Adam for getting the work done so painlessly for my family. Thanks guys!

System Pavers is refusing to seal the pavers until I remove my reviews… so I’ll meet in the middle with a 3 review.
They have been working on the same project for over a year promising to do it right each time… yet it’s still incomplete.

Unbelievable ripoff I would rather to give them Zero .
$ 21K for simple 570 sq feet to be paved. Other companies with same level, service & feedback
quoted me around $ 7K.
Even though, 1000 sq feet in state of California no more than $ 7K
Too many ripoff in this sector because of lack of regulation.
I do not believe of all the feedback on their page pure
friends and family feedback to ripoff the consumer.
Very Sad

Really horrible company. They did a very bad job on my yard. They know it. Had a supervisor come out and a district manager come out. They know they did a horrible job. Just don’t use this company.

System Pavers did a large pool deck, patio project for me around four years ago. In one corner of the pool I’ve had problems with the bricks sinking. System pavers last fixed it around 18 months ago.
About a six foot strip of bricks again started to sink.
Initially a project manager came out and said it was past warranty.
I then had Jeremy Ellis of quality control come out and look at the arra. Jeremy said he would fix it by himself between jobs.
Jeremy came out today and fixed the bricks, his dedication to doing the right thing for the customer puts system pavers and especially Jeremy in the five star category. Thanks

Our Project Manager, Chris B., was great. On our initial contact with the sales rep (Phillip I believe), we told him we NEEDED a retaining wall. He was able to design everything and get it within our price range. An added bonus was the fact that we could finance the project with the option of 0% interest. Little did we know, Phillip did NOT give us what we needed.
Well when Chris B showed up for the initial walk through prior to breaking ground, he noticed our design was NOT for a retaining wall as we wanted and needed but only for a sitting wall. Not only that but we needed proper drainage which I was told during the initial sales appointment that we didn’t need. Chris made a few phone calls and by noon he was able to make sure we received the product we NEEDED and upgraded our lights to LED. On top of it all, System Pavers did not gouge us in price and was very fair (actually more than fair) about the upgrades and making the wall right. And they started a day early and made the 3 — 4 day job only a 2 day job. Because of Chris, we intend on having System Pavers do out outdoor kitchen and pergola.
System Pavers I would give 4 stars do to the original sales person, but Chris B definitely made them 5 stars. I would give Chris more stars if possible. I trust we are getting exactly what we need and want with him.

We had a wonderful experience with System Pavers, with Phillip on the initial consultation, and with Chris throughout the project. Chris was fantastic on keeping me informed on the current progress, and changes that needed to be made, and was even able to start our job a day early. We had a retaining wall built to hold a hill in our backyard, and it turned out beautifully. We will definitely use them again!

Love our new backyard! System pavers did a great job! Our PM Chris did an awesome job building our outdoor BBQ island and fire pit! He was also in constant communication throughout the process. Our neighbors already started coming over to hangout! We highly recommend them!- amy&tino

We wanted to replace an area of dirt and old concrete with pavers and turf. We wanted the pavers to tie into two existing concrete sidewalks, and up against an existing rock wall. Our sales rep did an excellent job of interpreting our desires and constructing a draft design which we then worked to get closer to what we wanted. Once we agreed on the design, our project manager got in touch with us and we discussed how the job would go, when it would start and how long it would take. All appointments were scheduled to fit into our schedule and everyone was always on time and ready to get to work. We were aware of the scope of the project, what equipment would be needed and were well informed about each step of the project. The workers were extremely hard working and completed the project on time and was beautifully done. They were tidy and respectful of our property. I love the work we had done and look forward to working with System Pavers again in the future.

I had my front drive done in July and liked it so much I had my backyard done. Jerry, my sales rep, did a gorgeous design. JR, my project manager, was easy to work with and right on top of things. The same work crew did my backyard as did my front and I am extremely pleased with it. Can’t wait to have a party to show off how beautiful it is.

Work has finally been completed to our satisfaction, thanks to Jeremy’s hard work. I can’t give System Pavers 5 stars because it took about a year and 4 different project managers to get the job done right. I’m finally happy with the product, and have recommended them to friends, though for smaller projects. I hope those in charge at System recognize Jeremy for the hard worker and good customer service rep he is; he saved us both a lot of money.

Where do I start, other than to say that System Pavers goes above, & beyond to please their customers. Brent Harling, & Tony Baumgartner are both a credit to this company, and will see to it personally that you receive what you wanted.
My Husband, and I are so thoroughly impressed, & pleased with their work, that we will be contracting with System Pavers again to do our backyard. System Pavers did a beautiful job installing steps, pillars, & a low wall around our side yard, that only added the finishing touches to our new home.
I’d also like to give a big two thumbs up to System Pavers workers who actually install the pavers, they are kind, & willing to help you, in anyway, shape, or form. I would definitely recommend System Pavers to anyone.
Thank you Brent & Tony… job well done!

Review update: We had system pavers redo our three car driveway in September 2013. We could not have been more impressed with a company or it’s product. Beautiful final result.
I recently thought I had a problem with a busted pipe in the area of the work we had done. I called my rep Brent Harling and he had a crew out in a matter of days. The problem ended up being a faulty sprinkler (which was not caused by them). I was so embarrassed by having them come out for something that was not their problem, but so very grateful that that they repaired the problem while here anyway. All I can say is that we are so happy with the finished product and all of the people that we dealt with from beginning to end.

System Pavers did a beautiful job of replacing our concrete patio with a fantastic herringbone design. We are extremely happy with the end result.
Loren S.

I wish I could’ve did 0 rating.
Although I was not a customer, my neighbors were. This is not not a review on their installation or products, but their character as a company.
I came home on ⁸⁄₂₃ about 7PM and found one of their marked cars blocking my driveway. I almost couldn’t drive in! I could not locate them to move their car. After a few hours, I finally hear someone quickly leave. I was mins away from calling a tow truck!
I don’t care how great this company is, but for their employees to park their car in front of someones driveway and then leave with their parked car there, it just shows me the character of the company. If you’re going to do work in the neighborhood, have the decently to park in an open spot when there were clearly a whole street full of open spots!
I was’t a customer and I never will be!!!
UPDATE:
I TAKE MY POOR RATING BACK. A few days later after the incident a guy name Jerry comes by and said he was the one blocking my driveway and apologized. Along with that a $ 50 gift card to Home Depot. I’ll admit, I put in the review because I was angry at the time, but this gesture totally changed my mind about the company. Companies like this deserve good business. =)

Following the posting of my first, very negative review I was contacted by a representative of System Pavers.
She told me they were a good company and were very upset by my review and how I had had a bad experience. She said they wanted to make sure they did all they could to make up for the past of how I had apparently fallen through the cracks when it came to customer service. She wanted to know what it would take to turn me into a happy customer.
As compensation for the broken planter I was offered $ 100 dollars more than what I had told them I thought it would take to replace the broken pot with one of similar size and quality. They also offered to return and continue the paving along the west side of the garage to extend it to the end of the building as I had originally wanted.
When they finished their work they left me extra pavers, more than the amount they had taken from the pile belonging to me, to use to replace those that that were broken in the earlier tear out at the back of the house.
When you have a problem with a company, what you want is for them to make it right.
In this case System Pavers did a lot to make up for past wrongs.