Caspe Theodore Gerard MD

Well, if you are looking for a doctor with professionalism, empathy and humility, this IS NOT the doctor for you. My husband made an appointment to have a check up with Dr. Caspe, because he was the PCP on his medical card. Upon arriving early to his 10;30AM appointment the young lady, who did not do as much as look up from her cell phone when we walked through the door, asked for my husband’s medical card. When she tried to verify his insurance it was let known to us that Dr. Caspe was not, in fact, his PCP and we would not be able to be seen. I actually have had this happen to me before so I knew exactly what to do and luckily we had arrived 15 minutes early to our appt. So, I called the insurance company and quickly had Dr. Caspe assigned to my husband — no harm no foul right? NOT! The young lady informed me that we still could not be seen by Dr. Caspe because he had a PERSONAL MEETING to go to and we were to be his last patient. WHAT??? Of course I was confused because all of this confusion only took 5 mins to clear up and we had not infringed on our appt time just yet. So the young lady gave me a shrug and said «well he has a meeting, there’s nothing I can do» So I asked to speak to Dr. Caspe, surely this is not the taste he wants to leave in the mouths of new patients. She said that he was in with another patient and that we could wait for him. We waited until 10:55! So obviously my husband would not have been seen at his appt time anyway! When Dr. Caspe finally blessed us with his presence he nonchalantly and quite arrogantly walked out to the reception area. He did not greet us, or say hello or offer up any apologies or explanations. He simply said «this is not my fault, what do you want me to do about it?» Well Mr. Caspe what I want you to do is learn how to treat, not only patients, but people. You’re not the only one who’s time is important. As you can see people are not responding well to you or your practice as you have 2 stars on Unilocal and 1.8 stars on Health Grades. Get your act together and show people the respect they are due!

If I could give 0 stars I would. Waited over an hour in an extra stuffy waiting room to be seen. My husbands first visit was pretty much the same way with the doctor not listening to him and quick to write up Rx and send him in his way to pay his co-​pay and go for labs. When a follow up call was placed to the doctor office to get results of labs they told him to go for another set of labs. Which means more time off work… When he followed up again for results from labs they told him he needs to come in to discuss. After an hour wait, Doctor discussed result of labs very loudly with the door open for all to hear. (What happened to doctor/​patient confidentiality?) everything was normal and he was sent on his way. But not before paying another office visit co-​pay. When my husband asked if these labs could be emailed or discussed over he phone in the future the lady said very rudely «this is policy» So with that being said… If you like to wait over an hour for your «appointment» in a stuffy room to discuss nonsense that can be discussed over the phone or sent via email AND be charged for it… This is your place. Otherwise… I STRONGLY urge you to look elsewhere.

A few months ago I was required to do a medical report and unfortunately my primary doctor does not do those types exams so I had to look outside my network. I found and chose Dr. Caspe office for being conveniently close to my work. Many Unilocalers are correct in saying that he is rude and unprofessional. He has no personality whatsoever. Every time I asked a question or showed concern about something he would not acknowledge it, he would just look at me and move on. More than once I felt belittled by him.
When it was time to go back and pick up my report, I scheduled an appointment right before they went to lunch and closed their office, it was suppose to be a quick in and out. I got there ten minutes before my appointment and the office was closed! I called, knocked on the door and nothing. I waited 10 minutes and nothing. Finally, I left and called them back two hours later and finally got an answer. When I asked the receptionist what was going on, why was their office closed when I had an appointment? Her response was…“can you come now? We are open”. Really? I kept my cool because I just wanted to get my medical report and move on. When I finally got there they did not say sorry or anything to me. I got my report, walked out and never looked back.
I do not recommend this practice to anyone.

I have been a patient of doctor caspe for nearly 8 years and all I can say that I’m totally satisfied. Each and every time I’m in need of medical care for any reasons everything he has done has been in excellent standards.
He is kind and personable. He wants to spend as much time with his patients so that all can see that he cares for his patients holistically. I don’t understand all the other experiences here on Unilocal that are negative? Dr. Caspe is among the best and most respected physicians in the Inland empire. He works not only at his clinic but also at various urgent care facilities that are in need.
Because of his hectic schedule I don’t expect him to be super personable and perfect. The people here giving him 1 stars should look at themselves in the mirror and should understand that the Doctor’s office is not a Restaurant. If you have a complaint then tell the doctor yourself. It is important to tell your doctor how you feel not only physically but also emotionally. Patients tend to hide their real emotions and feelings once they are in front of their medical doctor. I have voiced all my requests and feelings to Dr. Caspe since the very beginning. Now that he knows me very well, he now knows how to treat me.
Finally, if you have ever been to his medical office it is super patient friendly. The Staff are very Laid Back especially that they are super busy. Elizabeth which is one of their MA is not only sweet and gentle with her patients but she is an outstanding lab technician as well. She is amazingly proficient with lab draws. This is a HUGE advantage so that you do not need to go to another lab to have your labs drawn. Isn’t that amazing?
So again, if you have any ill feelings with your doctor then tell him/​her so that you can both be at the same page. This is how its done Professionally.

I’ve been seeing Dr. Caspe four six years. I must say that I’ve never been satisfied with the level of service given by previous physicians.
Dr. Caspe is always courteous. He makes sure I fully understand any medical issues I may have, and he discusses all treatment options in great detail. Other doctors made me feel as though I were in a meat market. Dr. Caspe is a doctors who genuinely cares about his patients and it shows in his level of service.
Thank you Dr. Caspe,
I appreciate you!
Jerome W.

This is the worst Dr, no compasion for his patients. I took my mom to Dr Caspe and he refused to give her any pain medication because he said that he did not feel comfortable perscriping them. After seeing my mom for many different health issues she needed a refill on one of her meds and he refused because she didn’t have current blood work after all these months of seeing him. I am not the one to keep on top of the Dr he should know what he is doing, but with Dr Caspe I don’t believe he does. He also does not comply with the HIPPA law, he sees patiests and discuess all private information with the doors open. The office staff is great I really don’t know how the girls deal with all the complaints.

My husband and I just moved to California and needed to see a primary care physician to refill prescriptions and for a general physical exam.
Similar to those who commented below me, I did not have a pleasant experience with Dr. Caspe. First and foremost, the lady at the front desk called me earlier in the day to let me know that they had some cancelations (now I know why) to see if I could come earlier. When I showed up at the new time, I ended up waiting an hour and 15 minutes to see the not so professional Dr. Caspe. While I was in the waiting room, I could hear the other consultations going on since he leaves the door open during meeting. So much for patient doctor confidentiality.
While in the room with Dr. Caspe, he was constantly looking at his computer to read off medications. I felt like he had no idea what he was talking about. After explaining a prior medical condition, he was quick to ignore what I was saying and proceed with unnecessary diagnostics exams (a minor condition I had when I was 10, I am now 27 and have not in the last 17 years had any reoccurrences).
Moreover, he seemed to have a chip on his shoulder with my husband, who is a general surgeon. He wanted us to go back monthly for our prescriptions and also have a costly EEG exam (even though I had one nine months ago).
Lastly, we came to him for a physical exam. Not once did he make any physical contact with us. After his assistant took our height, weight and vitals, that was it. He didn’t listen to our heart rate or so any other type of exam to make sure we were healthy.
Do not see this doctor. Extremely incompetent in our opinion. Would not recommend him.

This dr. Is a total joke! Every time I bring my uncle here they are at least an hr. Behind. The Dr. has no personality and charges for EVERYTHING!!! He has no care for his patients and it’s sad.

WORST DOCTOR EVER. I chose this doctor based on close proximity to my work and the availability of an immediate appointment. Bad decision. He talks to you like you’re an idiot and makes you feel like an idiot. And, I got the creeps from him. He was ‘checking me out’ from head to toe, it was uncomfortable. I agree 100% with all the comments posted on here. He is very unprofessional and doesn’t know how to interact with patients and doesn’t seem to take being a doctor seriously. I wondered how he got his medical degree because I got the feeling he didn’t really know what he was doing. He has no passion for what he does and he comes across like he doesn’t want to help anyone and seems lazy. After he ‘examined’ me and told him what was bothering me, he blamed me for my problem and told me in his annoying whining voice «well then stop looking at it.» Then, he was constantly looking up stuff on his computer. It was unsettling that he wasn’t even sure what meds to give me. He wayyyyyyyy overprescribed medication for me. He practically gave me a year supply of meds for something that got cured with a few doses. Why did he think I needed 10x more meds than was actually necessary? The bottom line is that this is the worst doctor I’ve ever seen in my life. I regret seeing him. Avoid this place, especially if you have a serious medical condition.

Every single comment on this site is completely and utterly correct! He deserves 0 stars. Dr. Caspe is very unprofessional and could care less. I have gallbladder stones and was in the ER and i had to visit him to be referred to a surgeon to have it removed and during my visit he was completely rude. He didnt bother to say hello and to top it off once the the visit was over, he stormed off upset and did not say goodbye. Ive been in pain for the past 4 days and havent been able to sleep. He told me my case was not bad and ended up referring me to a surgeon who wouldnt be available until three weeks from the day of my visit so i had to take matters into my own hands and find someone who would help me sooner. Thank god my insurance company was able to assist me with finding a doctor because caspe did nothing to help. He is cold hearted and i do not recommend anyone to him. Please be careful!

I have to agree with other reviewers about Dr. Caspe being rude, clueless, and incompetent. Last visit he had me waiting over three hours. He kept seeing patients of his own nationality before me. Every time I have gone to this man, he never has a solution or a way to help me. He blames the insurance for everything when clearly he doesn’t know what to do. He is always saying, «it’s not my fault» when he can’t help me. The staff on the other hand, were very apologetic and embarrassed when it should have been the doctor apologizing.
At the end of the day, these experiences have taught me to search for and post reviews. Had I seen all these negative reviews before, I would have never chosen this doctor.
Good luck.

I am beyond disappointed and upset at the treatment recieved from Dr. CASPE. Please beware! There is no compassion or care that comes from this doctor. As a first time patient he just brushed me off and made important medical issues and concerns as if they were unimportant and said he would order tests and never got back about them. I tried to stick it out but he conti ued
wrong.He humiliated me in front of his office staff and never returns calls. He acts very coky and has no bedside matter. He would not help and has no compassion. This is very sad! Find a good doctor! He should be punished for treating patients as if they are worthless. The specialists I’ve seen are even appalled at the way I’ve been treated. God bless him and I hope he really changes his ways we are people who come to get medical advise and care not to get abused and embarassed. You never know what can happen. With my extensive medical history I was not take seriously. After leaving the hospital one time he even said my condition doesn’t matter and isn’t even important. This had greatly effected me. I though doctors are supposed to care about their patients. I now have to change doctors and pray they actually have a heart! I really do wish the best for him and for him to have some mercy!

If their was a way to give 0 stars I would’ve, worst. Doctor. Ever. No care for patients whatsoever, staff is very nice and helpful, but this guy, I refuse to even call him a doctor, cause that would be disrespectful to actual doctors! Has no actual care for patients. A real jerk, he denies everything, literally EVERYTHING a person asks about, he believes everyone is just looking for drugs. Pathetic! This guy needs help. Maybe he’s the drug addict? If you care about yourself or a loved one, stay away from him!!! Everything you describe to him about how you feel, he’ll find a way to make you seem like a liar.

I would not recommend this doctor! If you care about your loved ones find someone who’s genuinely concerned with patient care rather than doing the bare minimum to cover his own butt and claim that he did what he needs to.
Here’s a summary of my experience with this doctor:
Common Courtesy & Interpersonal Skills: Dr. Caspe walked into the examination room to see my wife and did not greet us, introduce himself, or even smile. He walked in, sat down and began asking questions. He kept walking out of the room without letting us know where he’s going or what he’s up to. He failed at communicating what he was thinking and what he was planning on doing to help my wife.
Diagnosis: He ordered a few tests and came back with the results and although the results were negative, he still treated my wife as though the results were positive. Our other doctors could not fathom why Dr. Caspe prescribed the treatment that he did. Moreover, it did not work. My wife got worse and I had to take her to the ER. I couldn’t risk having Dr. Caspe see her again. It turns out she has a critical condition, which he failed to diagnose correctly.
Prescription: Utterly incompetent! He prescribed 1medication that I was supposed to pick-​up from the pharmacy. When I got to the pharmacy, they said I had two medications on the prescription. The pharmacist asked me «who» was going to administer the second prescription. I thought her question was odd, so replied that I was only there to pick-​up 1 prescription, some pills. I informed her that I didn’t know anything about a second prescription and I asked her why she wanted to know who was going to administer the prescription. The pharmacist said because the second medication is an intravenous antibiotic that is administered through an IV line. She informed me that it should only be done at a hospital or in a doctors office. Are you kidding me? He prescribed an injectable antibiotic to be given to me, a non-​medical average person to inject my wife with. I took the pills and told the pharmacists I’m not taking the injection.
Unprofessional: Dr. Caspe hardly spent time with us even though my wife was in pain and need immediate attention. However, he was spent most of the time that we were in Urgent Care hanging out with the nurses talking about «cleansing juices» and «passing gas». Some nurse or assistant was recommending a cleansing juice and he kept saying that because of the ingredients in the juice, he would have to use the nurses station as the «gas releasing area». Dr. Caspe’s behavior while on duty is appalling and unbecoming of a medical professional.
I’ve been to this urgent care several times and received excellent service, except when Dr. Caspe was on call.

I usually don’t write reviews but after today’s conversation with Dr. Caspe, it was a must. I called Dr. Caspe’s office this afternoon as I had some questions & had some concerns in regards to my husband’s health. I spoke to Dr. Caspe directly, asked him why did it take over a week to get my husband’s prescription. When Elizabeth, staff member, told me that they had sent the prescription to Ralph’s pharmacy on Milliken Ave on 2÷18÷14 & 2÷22÷14, yet when my husband would call the pharmacy, they had no prescription & they had no idea who he was nor Dr. Caspe. After going back and forth over the phone, my husband went to the pharmacy & spoke to Francine and called the doctor’s office. It appears that the prescription was never sent. Then my husband was sent to get a sleep test done. After all said and done, he was told he would be getting his results in a matter of 5 to 7 business days. A week went by and no results, my husband calls the sleep center & was told his doctor would have the results. He then calls the doctor’s office and was told he needed to speak to the sleep center as they would provide him with results. Again, a lot of back and forth calling, come to find out Dr. Caspe told me today that he just received the results for the sleep test. When my husband was told that the doctor had signed off on the results on Friday. Then my husband was sent to get an ultra sound done. The place he was referred to did not have the adequate availability. He then called the doctor’s office and spoke to one of the girls and expressed his concerns, nothing was done. I called the following week, spoke to Elizabeth and asked her if there was another facility he could go to. She stated that she would have the referral to pick up. It took for us to call twice to get the referral. As I told the doctor this and other issues, he had more and more excuses. He said I don’t know why we’re having this conversation. Where am I getting at with this? Told him that I was concerned about my husband’s health and I wanted answers. He rudely stated that if my husband has concerns then he had to follow up. Stated he had patients to see & ended the call. I called my husband told him about the conversation I had with the doctor. He called him as well. The doctor basically told him that he was making more out of it than what it was and started to bad mouth me. Needless to say, my husband will NEVER go back. They lack customer service and professionalism.