Sleep Number

If you are looking to get great service… this is not the place for you. I truly believe purchasing a mattress is an investment. You spend most of your life on it. Knowing this I was ready to ditch my Tempur Pedic for possibly this sleep number. I walked into the one in Victoria Gardens with my husband and 2 kids (ages 10 and 15). I was hoping to get introduced to the Sleep Number and when I asked for a sleep test from the sales person Travis Baca, he thought I was asking for a medical procedure and said they didn’t do that. He said they do «pressure tests». Pardon me for not knowing your «mattress lingo». I then laid down on a mattress and requested the remotes that change the pressure… Travis again was very unprofessional and said «yeah we hide those… this mattress is like 16K» and then walked away without giving us the remotes or explaining the features. He then went back to the desk to have a conversation with another employee. I just LOVE to be profiled when I walk into places like this! Thanks Travis… you lost my business and everyone I know.

We ordered our Sleep Number last week and I was amazed at the customer service Matthew Skinner provided. He was patient with us and great about explaining everything while helping choose the right bed for our budget. Our bed is scheduled to be delivered 2÷13… I can’t wait!!!

Came here with my sister to return an order that another store had messed up on
The staff was absolutely amazing and helpful!
Thank you Taylor, Chris, Cameron, and Travis!
They solved the problem and my sister went home happy, I’ll be coming back soon :)

Buyer beware! I went into the Rancho location and talk to the manager his name is Chris. Chris is been there for 10 years. When I asked him what the delivery time would be on a bed he said two weeks. Two weeks later, I came back to place the order with my husband. And at the point of ordering after we spent a half an hour trying different beds and talking about the technology of it and how great the bed is filling out all the paperwork he tells us it’s going to be six weeks! We completed the order I did not want to confront him with my has been there so I called back several days later and told them that we were left with a very sour taste and we should’ve been told in the beginning knowing that I already knew what I wanted that the delivery date had changed from two weeks to six weeks! He called the company and they move the delivery date up two weeks. Making it four weeks total. But then it gets better the company just called me three days ago and said oh sorry we won’t be delivering the bed for two more weeks! Back to the original six-​week date! This company is not good to deal with and after reading of the reviews it looks like many other people have problems I don’t feel very confident with regards to having a long-​term relationship with a company that has such poor customer service, misrepresents an actual delivery and it looks like an entire plethora of other issues!

Buyer beware, my wife and I stopped here to see how good the beds are. We were impressed an decided to get one. We sat down with Travis and he took down our information and this is where it all went bad. I have a separate shipping address than billing address so Travis mixed them up and added partial of one to the other making each address invalid. After he entered the information I let him know that it was wrong and he stated its your account so I can’t change it. What!!! You just messed up and I have to fix it? WTF! So trying to fix it with the customer service seemed impossible as they kept doing the same thing. I gave up and canceled the whole order. This took about two months of me and my credit card company fighting to get a refund. Save yourself the haste and don’t buy from sleep number. If you do, buy online. This will guaranty you have all the control and not some unqualified sales idiot…

This company as a whole has the worst customer service ever. I bought a bed and at first Travis was great at the store but after that, the shit hit the fan with mistakes with scheduling, bringing the wrong size mattress and today I he’d to replace the pad and Travis said he’d be there at closing and they decided to close before I got there after he said he’d wait. Do not waste your time with buying this mattress. It’s not all that great and the service sucks

Finally broke down and bought us a real bed. Taylor was the representative that helped us. He was very knowledgeable about what he was selling and a great help.
In the end the price was not as high as I thought it would be. I can’t wait for it to get delivered.

***UPDATE 3÷15÷15: So, this has gone from bad to worse. I complained to them because they kept rejecting my review. THEN they said sorry, we will approve your review. That didn’t last long. The review has since been removed by them AGAIN. They do have ultimate control of their reviews and should not be trusted. Unilocal is the only place where I can post this that they do NOT have control over. What a disgrace. This company is manipulating the public opinion of their mattresses. Its really a shame. Make a product that people praise and you won’t have to cover up your messes. I am TOTALLY disappointed in Sleep Number as a company, their review system and their transparency.
***UPDATE 3÷11÷15: I am not as in love with the bed as we would have hoped. We will be pursuing a return. Customer service has been helpful, but ultimately I do not believe the bed is right for us. Upon trying to review the bed on the Sleep Number website my review was rejected four times. I had to reach out to them personally (via social media) to bring this problem to their attention. They should not be rejecting legitimate reviews. It was likely because it was not favorable. They have now put my review up. BUT, keep this in mind when you shop on the site and look at the reviews. There is a filter, and they can manually reject reviews they don’t like. There does not seem to be any transparency.
Original review: Had a great experience at the Sleep Number store. Finished up with lunch at CPK and decided a new bed was in order. Strolled down to the Sleep Number store and left after about an hour of sleep education with a new mattress (ordered a new mattress).
The sales rep was very nice, store was empty so we got full attention. We tested various beds even though I knew what I wanted. Learned our sleep numbers. They were very patient in teaching us how the beds worked and we learned about all of their accessories. Yes, add ons! You can spend quite a bit here but there is some really neat technology to incorporate into your sleep.
We purchased the ILE bed, split top king, with the adjustable foundation (model 3 with lights, multi adjust) and Sleep IQ (system that analyzes your sleep). We would both be able to lower/​raise the head of the bed independent of each other. The base had neat lights that would cast a glow on the ground so you can get ready without waking your spouse. We also got two sets of sheets since the mattress needed proprietary sheets (the split top king feature). Note that all beds do have a 100 day return EXCEPT the adjustable foundation. You sign a waiver on this.
We went home to our current Cal King and had a change of heart. Called the next day and changed everything to an ILE Cal King with NO adjustable base and no sheets. We figured the split in the middle would bother us as we sleep all over the place and didn’t want a crack in the bed. Customer service was helpful, changed the order no problem.

Want the bed. Thanks Taylor for all your support. We will see you soon. Fabulous beds.

I went into the sleep number store looking for my new bed. I had visited other places recently I can say the experience at sleep number was far above the rest. My sales person was Taylor and he was very informative and did not pressure me. Also when I mentioned other companies beds he was very understanding and did not talk bad about them. Needless to say I purchased a sleep number bed and cannot wait until I receive it.

I wholeheartedly agree with the other people who have posted reviews about Sleep Number customer service. It has to be one of the most inefficient customer service companies I have ever had the misfortune to deal with and the saddest part of all is that I still do not have my bed. It has been one mistake after another and literally hours of phone time trying to straighten out their mess. My husband and I originally ordered the I10 on Saturday, August 9, 2014. My husband went back to the store on Sunday, August 10, 2014 to ask additional questions and inform the sales person that we were going to step down and that we would return on Monday evening to finalize which bed we would order. We went in on Monday evening and placed our order for the I8. Our sales rep. did not make the change until Wednesday late afternoon. I was told that it takes at least 24−48hours for the change to show in customer service’s computer (really in this day and age) and that I would need to call them and make sure it was correct and that all credits were issued. An hour and ten minutes later we had a correct order. Customer service then tells me that I will get a phone call within 24 hrs. to verify my order. Four days later and still no phone call I called in to check the status of the order and was told yes the order was there but it would be another two weeks before I would receive the bed. This was very upsetting since I had been told by my sales person and by the person I spoke to at customer service that I had not lost my place in the production line and that they would fill out a form to expedite my bed since more than a week had passed since I placed my order. I then asked customer service if there was someone who had some authority to help as I was considering canceling the bed. She told me to speak to the Cancellation Department as they have a little more flexibility than she did. I talked to that department and told them that I was considering canceling my order and was there something he could do to help me. He told me that he would personally expedite the order and offered me an additional $ 600 off the bed. I did not cancel the order and ended what had turned out to be another hour plus phone call thinking everything had been fixed. WRONG! He cancelled my original order for the I8 that was finally put into their system on the 14^th and replaced it with a new order on August 18^th. He did not tell me what he had done. The next morning I get, yet again, another email thanking me for my order on the 18^th and that I would hear from customer service within five days to schedule a time for delivery. So now because he canceled my first order I go to the back of the production line for the second time. I am now frustrated and I call customer service again. I plead my case again and I am told that there is no chance of getting my bed any sooner than another two weeks. I explain all about the original order, the expedition of my original order and all she can do is apologize and say that is the best they can do. At this point I ask to speak with someone in their corporate office and she tells me that I WAS in the corporate offices. Needless to say I find the direct number to their corporate offices and call them myself upon which I am directed to Shelly Ibod, the CEO of the company. I can only leave a message but the recording tells me how much they care about my feedback and that I will receive a return phone call. I’m still waiting!!! In the meantime I call back again and get directed to Case Management. I speak with a gentleman who was a good listener but that’s where the service ends. Bottom line is that he was useless and he was a supervisor! I hung up from that phone call with absolutely no more information than when I started and no solution to my problem. Again another hour wasted. When I asked him for an approximate delivery date he told me that he could not give me one but that the order was being expedited and hopefully would ship within the next week or so to their home delivery department and then it would be a few days after they receive it before I would actually get the bed which is the exact same timeline that I had been given two phone calls earlier. So much for expediting the order!!! This is a classic case of the left hand not knowing what the right hand is doing. None of the departments coordinate with each other. This is the most disorganized company I have ever tried to deal with. Maybe they could save some money as a company by combining the departments and eliminating some of the unnecessary steps and headaches for their customers. I was taught that customer service is the most important aspect of running a company. Apparently we did not go to the same school! As a customer I would not recommend them because if I am having this much trouble getting the bed imagine what it would be like if I have a problem with the bed once it is delivered.

Please. DO NOT buy a Sleep Number Bed. Save yourself the pain and heartache. We purchased in December at the Rancho Cucamonga location (and traded for a different model in February) and were so excited. We just could not make it work for us. Tried all the recommended fixes. Come to find out, we changed our initial model last minute at purchase in favor of the Limited model. We were not told this particular model was not returnable for a full refund. We got screwed. And now we have pinched nerves, headaches, pains everywhere and new chiropractic expenses! We need to get rid of it, but it was so expensive, we have to save up for a new bed. The sad part is, we gave our almost brand new, perfectly fine Kirkland brand mattress and box spring away free when we got the new sleep number. Didn’t take a dime. And now, we’re up a creek. In our opinion, Sleep Number doesn’t deserve even a single star.
Yes, the people there are very friendly and helpful. :) They’re in sales!
That said… If you want to buy my Sleep Number with all accessories (only been using since February), and don’t care about my review, please contact me ASAP!!! We will give you a discounted rate!!! Queen size. We spent $ 2,000.

The reps here are very helpful and really listen to you and apply it to what you want. The mattress is also amazing. After one night I was able to tell the difference and I now have zero back pain and am sleeping much better.

We where shopping around for some new memory foam pillows and they have them and with there 30% off sale they where a good price but the ones at JcPenny where cheaper and where the heavy ones we are looking for.
The guy at the store was cool and helpful.
My parents have one of these beds by the way and they love it.