Shaw’s

Went into this disgusting place because it’s the only grocery store that’s close by my house, I went to pick up mayo and see a bunch of mayo that went sour like it sat out in the sun or someplace really hot… I was like a oily substance at the top and chunks of the white going through it ! I proceed to tell the guy who I watched stock more just like that and he actually looked me dead in the face and said «this isn’t sour you just have to shake it» WHAT?!? then I see mildew fruit just out on display like there’s nothing wrong with it! Then we have the rude manager the miserable staff… it’s horrible !!! Avoid this place if possible !!!

Plenty of time to write this while I stand in the long line at one of the two open registers (one of them is 10 items or less). The consistently expired and moldy food is grossly overpriced, and the apathetic underpaid skeleton crew has been scaled back to the point that the few underpaid positions the salary-​bloated executive team hasn’t cut from the frontline are overworked and unmotivated and don’t want to be there. It smacks of another corporate cash cow that puts profits and the CEO’s salary above the workers and the people forced to shop there. The best word to describe this store, the service, the produce and the mood of the shoppers and staff is LOUSY. I think pretty much anyone that is not politically connected in the town would love to see Shaw’s replaced or run out of town by a Market Basket. And right when you think it can’t suck any more, off goes the loud phone ringer over the PA system again that goes unanswered. The only reason people shop here is as a last resort and the only bright spot is the location.

People who work here are rude, rude, rude… Also, the store needs to be gutted and rebuilt.

Don’t go! Twice in two weeks I have left without all my groceries finally today I went back because I was missing 5 items went to service desk and was told to go shop for my items!!! Then the girl behind the desk told her coworker that I forgot the items told her no i didn’t they weren’t given to me. I don’t feel as if I had to go shopping again they should have offered to go et items as I had my receipt and checked off what I was missing. Needless to say I will not be back as I don’t save time or money and made to feel as if I was in the wrong!

I moved to Randolph 3 ½ years ago. At the time, this was a really good supermarket, particularly the meat department. I can’t believe how far downhill the place has gone in such a short period of time. Management just has no clue.
I stopped going hear August 2012 because the new Market Basket in Brockton had lobsters on sale for $ 3.99. So I figured I would do the full week’s shopping when I was there. Even with getting 8 lobsters, the total bill was less than what I’m used to paying at Shaw’s.
Shaw’s charges premium prices for everything, dry goods, produce, and meats. They do such little business, there is little turnover of the products, which means you are NOT getting fresh, quality products for the premium prices you pay.
Last night, I was in a pinch to get my shopping done and I didn’t want to drive down to Brockton in rush hour traffic. That turned out to be a big mistake. Half the time I spent in Shaw’s I was trying to find something edible in the meat department. They had such a small selection, I had to stop for take out on the way home. SERIOUSLY!!!
There is a guy that works there who is either the Manager or Assistant Manager. He is always at the registers and never walks around the store. There is never anyone on the floor to ask for assistance. When there is, the person is usually not helpful. But this manager guy, he always has his head down. It’s like, he knows the store sucks, and he can’t seem to do anything about it. Maybe corporate won’t let him. Yeah, that’s probably it.
Honestly, on a Monday/​Tuesday night, Market Basket has more cashiers working that all of Shaw’s store. I think the Town of Randolph really has to step up and solicit a reputable, local, grocery store chain to open a store in the town. It would be a huge assest for the community.

Decent store, although hard to find items and prices are a bit high

This place needs a major overhaul. The managers all seem nice, accomodating and professional, but the rest of the staff is unbelievably bad. One of the cashiers routinely complains about his life to you and curses, another is also a curser. Some seem totally baffled by why you are standing there, dont turn on the belt, forget to scan your card, etc…
The food selection is terrible, only the MOST basic and/​or MOST processed items. About two years ago they had some great eco friendly products and then they moved them all to clearance (I stocked up, but was never able to buy cleaning products there again)
The people that staff the deli are gross and obviously don’t want to help you in any way, they move as slowly as possible without falling over.
I once had a produce guy yell at me because I slipped on a wet floor and asked him if he could put up one of those yellow signs.
I only go here if absolutely necessary, and then am always careful to check for expiration dates, mold, etc…

Definately watch your receipts for mistakes. I was overcharged by $ 5 on 1 item. Long line at service desk to correct. Had to call over the evening manager who readily agreed that I was overcharged. I inquired if I would get the item for free. Brandon did not have a clue and I had to cue him to ask the manager who was standing 2 feet away. Her reply. «No Way. We stoppped that policy a long time ago. People were taking advantage of it!.» REALLY!!! I would call being overcharged $ 5 fro a $ 2 item being taken advantage of. Add poor customer service to this rating

Okay. seriously? I just bought a bunch of cake mixes got them home and every single one of them is outdated!!! I have taken a picture… This is place is really out of control. It got better for a few months and that was it. It’s at it’s worse. I went here because Sudbury didn’t have the mixes I needed. It’s my own fault because I should have known better. This place is absolutely filthy inside. I’m finally done forever with this shaw’s…My husband is going to speak to the manager. This will be about the 10^th time this year we’ve returned outdated items to this location. I’m thinking the board of health should be called… it’s a joke!

Been going here for most of my life. Poor service by most cashiers who do not even look at you. You can tell even the marketing materials and signs are done on the cheap. Organic? HA yah right not here! Mostly conventional toxic garbage for veggies and fruit. They are way behind the times as far as gluten, dairy free and low sugar foods that are organic. Yes not a health food store but seriously some less toxic sprayed and more organic or ipm stuff and i mean tripple the amount like a nice place ie Wilson Farms would be a welcome change. Look at this place and well it is not all that clean and it is the exact opposite of the say Dedham Whole Foods unhealthy foods and no variety of healthy stuff while tons of garbarge non organic food options along with everything being low end it just is well as the saying goes you get what you pay for. Oh they got rid of the self serve terminals so if you like long lines come here and get a novel you could be done with your novel when the lines are done. Big mistake they needed the self serve lines so you get one person there and four people going sounds efficient to me.

This Shaws gets kind of crowded. It is not as cluttered as it was last year but it still has some kinks. The clerks can be a bit testy if it is busy so get what you need and try not to ask too many questions. I was over charged a few times so make sure to double check your receipts!

I’ve been over to Shaws’ almost everyday after school. I prefer Shaws over Sudbury’s because the prices there are much cheaper. It is much closer to my home, too. The store is well kept and is very clean. Unlike others who have reviewed here, I have never had a problem with overdue products. The staff is quite nice and helpful. The fried chicken and meal there is really cheap and is more accessible that KFC. I’ve been shopping here ever since I was a young child and it’s been 10 years. I have never had a problem.