Beacon Appliance

Wes was tech… Visit went well (I thought)… He replaced part and said to try that (noisy fridge). It did not fix the issue. I called back next morning and said problem was not fixed. I was told I would get a call back… 2 days later I called back and was told that he was supposed to call me. They made me new appt. The day of appt I got call from Wes and he argued on phone with me. I would NOT recommend them! They do NOT stand by their work. He was not willing to trouble shoot the noise, …“I will not come out and try to find a sound on a fridge, it has moving parts and things vibrate” … In my opinion, he wanted quick fix and move to next job. When I asked to speak to manager he got very argumentative and basically said I was to picky and that fridges make noise. I called my insurance company and they said he was argumentative with them too when they asked for paperwork. BE WARNED. I would give zero stars if that was possible.

I am sitting writing this right now as Wes (the repair superman) is repairing my dishwasher as we speak. First, let me say I have a B&B and am always looking for the best in Redding to give my monies to. When I called Colleen she heard my need and called me back to say she would get help out sooner if she could and then she called me and made it happen. She was wonderful. Then Wes shows up and within moments knows what is wrong, fixes it and no parts are needed. Honestly a really good experience! I don’t give 5 stars away very easily… AND there hourly cost was the best out there. Really whats not to love. Thank Beacons you save a damsel in distress!

Wes came out to my house to fix and LG washer. He was clean and friendly, polite and professional. He dismantled the washer and checked the connections. It may have been a loose connection because when he reassembled it, it worked again. Time will tell. I’m happy with Beacon because Wes didn’t try to sell me a part I didn’t need. I may need a curcuit board in the future, but so far… so good!