Devons Jewelers

Let me tell you a little story… Devon’s STINKS!!! I went there over two months in advance to pick out an engagement ring, I had a deadline because I was going to ask my girl to «marry me» in Cancun, Mexico. I realized early on that the band was going to be a custom job, but we both knew what it should look like and it was a pretty simple design. We worked with John, who is a nice guy, but CAN’T GET THE JOB DONE!!! He adamantly told us for over a month, «that the custom band couldn’t be done that way» and we went through three JPEGS, that were never right, to show us what we didn’t want. Finally he got a wax model that we went to go see, and it was wrong of course, but lo and behold what do we see behind the glass in the store??? The very band we were describing and showing pictures to John! He looks at the band, then looks at us and says «we can do that,» and I’m thinking to myself, «are you F***ing kidding me.» However, there’s not much time left so I tell him make it look identical. John only works three days out of the week, so I don’t hear back from him. I had to call and ask what was going on, only to find out that John has the JPEG, but didn’t tell me because he wasn’t working those days. Again, the JPEG is wrong because his communication skills with the custom jeweler are ATROCIOUS! Finally he says I’ll talk to the jeweler and we will get it to you on time, which he had been saying the entire time. Couple of days later he calls and says he can’t get it on time… I’m panicking at this point and tell him to make it happen, he can’t do it. I talk about borrowing a simple band with my stone and he says that will work, but it will cost $ 500-​$ 700??? At this point I’m pissed and desperate, I only have two weeks left before my trip and I don’t know what to do! I call Anderson’s Jewelry in Redding and tell them my situation, they say, «get the diamond here today and we can make it happen!» I rush over to Devon’s, grab my diamond and deposit, and head to Anderson’s. The owner Teresa, who works almost everyday, lets me tell her how I would like my custom band. She tells me it can be done. She sends off my diamond and has the JPEG done in less than 24 hrs, it’s perfect. I stay in contact with her on the ring for about a week. Amazingly, it not only gets here before my trip, but a few days earlier!!! The ring is absolutely perfect and my plans in Cancun go off without a hitch. In conclusion, don’t go to Devon’s, go to Anderson’s.

John sold my husband my engagement ring 11 years ago and today I upgraded my ring through their great trade in program! John is still there, just as nice/​professional/​helpful as ever. He remembered us which always makes me feel special. Great customer service, great staff. John and Kalia were very helpful.

My Fiancé purchased my engagement ring here with amazing help from Kalia. I can only imagine her patience while he chose one! Since then she has been so helpful as we have picked out our bands, and has been so accommodating and informative. She has exceptional customer service and I would recommend her to anyone needing help with jewelry. Huge asset to Devons!

My late wife was a huge fan of this store and on a first name basis with John. We have purchased many pieces from «John at Devon’s» and would thus highly recommend them. Service is excellent, prices are fair. What more could you ask for?

I went into the store after getting married to have my ring resized. When I walked in two girls were just sitting there staring off into space and looked at me without even greeting me. Finally one walks over and asks what I need. I tell her I need my ring resized and if the jeweler was in. She took a look at my ring and asked me my size, chuckled and said I doubt he can do anything but we can send it to him because he has his own shop. I didn’t like the way she had a tone to her voice and had no care for customer service so I simply said I couldn’t part with my ring and said thank you, in return she looks at her coworker giggles and says well ok. Mind you this women was a lot older than I am & I don’t enjoy being talked down to or treated less of a guest. I won’t be ever getting any jewelry there. I ended up walking over to Harry richies where I was greeted with a smile and all the help I could get.

Every time I go into Devons I get greeted with a smile. Every piece of jewelry that I have got there (Diamond Earrings, Pandora Bracelet, Pandora Charms, Husbands watch) have been wonderful items that are enjoyed. I will never go to another jewelry store again Devons is my store. I highly suggest you go there. You wont be disappointed I promise. Sandy is AMAZING

My girlfriend bought me a gold necklace from this place on the first of march 2013. They told her the exchange or return policy is 15 days so she said his birthday isn’t til the 14^th of march so she didn’t wanna get it until cpl day before. The lady said she wouldn’t ring it up til the 14^th or sun card yadda yadda but come down to it I didn’t like didn’t fit right tried to take it back now they said its past due now. What a joke she paid 500 $ for this now they I can’t even wear it or return what a joke I hope this place burns and a the workers are out of jobs and working minimum wage slanging bean pies on the corner. What a joke