The Old Spaghetti Factory

We sat in the bar area in the train booth which was nice. Our waitress was not very friendly or accommodating but she got the job done. The merlot was good. The marinara sauce was tasty but skimpy so I asked for more. The gluten-​free pasta was done perfectly and you’d never know it was gluten-​free. I’m fussy about salads and their salad was iceburg with dressing.. no tomatoes no cukes. Nothing. It was cold and awful. The coffee was served lukewarm twice until they put it in the microwave.

2 stars for the service nice and child friendly
0 stars for the soup…
00 for a black panini…
I will not go back

Always great service. We go every two to three months. Food always delicious. No problems waiting for a table. We usually go when they first open on the weekends. So we get in pretty fast.

The food cake out fast, and it was really great, I ate the pizza bread and for my meal I had a sandwich that way excited my expectations.

This was my first experience here and I did not know what to expect. The service was really good but the food was not that great. I had gotten a three course meal, which I had expected to be a lot of food. The salad looked like it had came out of those bags of salads that you can get at the grocery store, with crotons added on top. My meal tasted like it was microwaved and even the ice cream tasted like ice cream that you could buy at the grocery store.
I would not recommend eating here.

I eat here all the time and love this place great food for a good price. Great service and spammy delicious options. I love that everything is included in the price of the meal. I will continue to eat her for years to come.

Amazing food. Never disappointed. First time to this location. Ate far too much. The staff was friendly and the food was incredible. The ambiance amazing.

Ambiance and service were great. Food portions are more than enough for one person. There are many options to choose from the menu and staff are helpful when trying to decide.

We had quick and great service with delicious food. Nothing bad to say about my experiences there so far. Staff has been friendly and attentive even during rush hour business times.

Always ave a good time here. My wife things you need to clone your bar tender Jennifer. I personally wish you guys would have some beers from ritual brewing on tap. Nonetheless always good food.

Two stars for a cute atmosphere. The pasta wasn’t bad, but it wasn’t good either. Mediocre and overpriced. The bread was good, the salad was not. Staff were friendly but not very helpful.

One of my favorite spots for a bowl of pasta. The mizithra cheese is so rich and smooth and even makes broccoli taste like a buttery indulgence. The bread and salad complete the meal, and who can refuse a free bowl of ice cream. Quick service is something that I have noticed at this location.

Went with a party of 20 recently for a friends birthday. They gave us one waitress… the poor thing. (Cecilia?) She did a great job, but was swamped.
The bar was slow. Food was boring, as usual, but agreeable to bland palates.
They did have a nice large table with a half wall separating us from other parts of the restaurant, so that made for a nice semi private setting, I added some bonus cred for that.
Italian cream sodas are always good here for a sweet treat.
Basically this place is good for crowd pleasing… who doesn’t like spaghetti?
They also have gluten free options if you’re doing that.
Menu is repetitive, but it’s good for kids and large groups where no one is going to agree. I could see taking the family for a special occasion.
Spumoni ice cream at the end of every meal is a nice touch… it’s not often I get that.
Overall, okay. Best for work lunch things, extended family meals, kids, group meetups.

Went to Old Spaghetti Factory last night to enjoy a night out with a friend from out of State. She only gets out here once a year and hard to have a chance to get a good visit in. Because she is very hard of hearing I requested a booth in a corner area.
The staff was so wonderful to find the three of us a booth in a quiet area so she could hear and lip read. And then we had the most amazing waiter ever! Alex took such good care of us! He made sure we knew about the specials and even suggested great wines. We did not have to look for him — her was anticipating our every need!
Next time we are in — we will be sure to ask for Alex!!!

Great service here every time I dine. They are friendly and prompt in their service. I don’t have to ask for refills and there is already another refill on its way. The restaurant itself is clean and the dining area is huge. Although it’s a private lot, parking can be tricky if going at peak hours (it’s small). Food-​wise: Similar to other Old Spaghetti Factory. My go-​to dish is the potpurri. 4 different flavors all in one! My favorite is the Mizrithra and Brown butter. The entrée comes with salad/​soup, complimentary bread, and ice cream (vanilla/​spumoni).

It was basically hot garbage.
Expensive poorly cooked pastes and sub par sauce. Service wasn’t good, salad make me feel a little sick, bread was like wonder bread. Even Olive Garden is better.

The old spaghetti factory is exactly what its name implies, a factory. The kitchen has a rigid work flow that any request which might cause them to deviate from the menu causes confusion and misunderstanding. Essentially this restaurant is the McDonald’s of Italian food and good luck with anything that isn’t 100% by the menu.
We asked for a simple plate of spaghetti mixed with cooked butter with salt and were told they could not prepare it for us that way. The best they could do was bring to the table a plate of cooked spaghetti with the butter and salt on the side and we, the customer, could mix it ourselves. The kitchen could not accommodate this basic request and the «manager», who one would assume would try to problem solve, couldn’t make it happen as well.
The rest of the order, which was «by the book», wasn’t anything special. Not terrible but nothing rave worthy. The salad with house dressing was probably the best part of the meal.
Disappointing.

This restaurant is a CLASSIC example of why Unilocal needs to allow half-​star reviews. I really really wanted to give this place 3.5 stars, but had to drop it to 3 due to reasons I’ll outline below.
The Old Spaghetti Factory in Redlands is one of the fam’s «go-​to» spots when we want to go out for something other than fast food, but don’t want to bust the budget. For the price of the meal you get the entre ordered, a salad (and they have a delicious house pesto dressing! mmm!), coffee or iced tea, and a scoop of ice cream (spumoni or vanilla bean). Oh yes! And loaves of delicious bread with yummy garlic butter too? Yes please!
The service is usually pretty good here, although not perfect. Oddly enough, the busier they are, the better the service is. If they aren’t very busy, I’ve found we’ve gone neglected at times.
Recently they’ve put in quite a few big screen TVs. especially in the bar area. This has kind added a touch of «sports bar» feel to the place which I’m not sure I really like. Your mileage may vary on this point.
What’s caused the average rating has been, as of late, the quality of the food. Usually their food is very consistently good. However, the last 2 or 3 times my wife has ordered the spaghetti with meat sauce… she’s found the sauce very bland. Almost like it was a tasteless chili sauce. I took a few tastes of it, and I have to agree… it barely has any taste. I myself have found the Marsala sauce for their Chicken Marsala to have gotten thinner each of the past 3 times I’ve eaten here. Usually its fairly thick and hearty — but its been very anemic.
If I could give an extra half star, I would… just for the fact that they have TOASTED RAVIOLI!!! You must must MUST try this delicious appetizer!
Alas, Unilocal doesn’t allow it — so I must defer to 3 stars here. I certainly think there is room for improvement here, and hope they read their reviews on here to take some cues from their customers. There are many Italian Restaurants out there — it would be a shame to see this place, which is usually such a value, go downhill.

A fan of the chain but not this particular location!
We have eaten at OSF locations several times with the Riverside, CA. location being my favorite. The Redlands location just doesn’t live up to the high standards it could be.
The service was mediocre and while we did not find it that bad it was not that great either. The orders were taken pretty quickly however the drinks were not refilled until they had sat empty for awhile. Our waitress provided the minimal service required for us to dine here.
The cheese bread was good and so was the bread loaf. I got the meat lovers treat and it had a burnt taste to it. I was hungry and it was edible but I will not order that again from this location.
The atmosphere is great and the place looks good inside. The food and service are not at the level that most OSF’s are at. I don’t know that we will be back to the Redlands location with a few better choices for Italian food in the city.

I don’t understand why this place only has 3 stars… I have been here a few occasions and had nothing but great service and good food. I also love that they are flexible with the menu to accommodate diets… During my gestational diabetes with a gluten allergy, I knew I could come here and get a huge bowl of broccoli with a variety of sauces and meats to fill me up and it was delicious.
I couldn’t ask for a better place to have an inexpensive italian dish with cute décor too!