Ulta

Been here many times to get my eyebrows waxed. The only nice genuine employee here is Jasmine who does my eye brows, the rest are very stuck up and pretty much will look you up and down while your in there. Theres this one particular unattractive girl with unmatched foundation and poorly done lavender hair who continually looked me up and down while I was getting my brows done, as if she should judge on looks. The rest of the employees are very pretentious and rude as well, I always feel so un welcome. I will not be coming back. 20 $ is way too much for brows anyways

I went into the salon to have my hair colored to match my extentions. The color I left with did not match my extentions therefore I had to miss my hair appointment to have them sewn in. The general manager told the employees I would have to pay for the color service agian to have it fixed. What kind of service is this? I go in expecting to have my hair color matched and now im told I have to pay twice to get it corrected? On my way out of the store the general manager tells me that under different lighting I’ll realize that the hair matches my extentions and that I’ll like it. Well my hair color still doesn’t match and I am very dissapointed with the color service and customer service I was given.

It’s a shame, I was so excited to have an Ulta close to home. Seems like every time I go to this store they are either out of ¾ products I go to purchase or items are opened that are not testers. Their lash section is never stocked. The NYX section is never stocked. And to top it off the cashiers hardly look at you when you’re making your purchase. I would rather drive the extra miles to Victoria Gardens where they have an Ulta and a NYX store.

I had my first time makeup and hairdo done at Ulta yesterday, and my girl who made me pretty was Heather. I had a lot of compliments from my friends. Thanks Heather for making me pretty for the event. Their make up starts at $ 40, with my simple curls/​wave for my hair it total up to $ 90, and it took about two hours do.

Absolutely in love with this store. Their facial is something I’d pay 300 – 400 for and barely paid $ 60. They were all so happy and helpful. The quality of the products were absolutely wonderful and Jailia was absolutely amazing. So nice and extremely knowleable, as well as helpful with everything. It literally felt like an angel touched my face and made it better. I scheduled several appointments in advance as it was extremely awesome. I am so happy to find a place with such quality close to home and a girlfriend type of place where girls can be girls and have a wonderful time. Can’t wait to go back. Looking forward to more treatments!!!

It’s sad seeing poorly rated reviews on this location. When I found out they were building an Ulta near me I was excited, Now I didn’t have to drive all the way to Victoria gardens. This location is a decent size and and offers a beauty bar and salon. I go almost every payday and buy something and the girls are very helpful. I am always in and out. Thanks ulta for your wonderful services.

Do not get your eyebrows done here ever! For one they charge $ 20 for eyebrows and took half an eyebrow and filled it in before I looked in the mirror. I didn’t notice till I got home there was a huge chunk missing and now we’re different different shapes. What’s funny is the girl was training another girl.
The next day I went back to get my money back of course and I actually got the manager who was tall blonde lady. Worst service I’ve ever experienced. I let her know she purposefully filled them in before I looked the mirror and I showed the manager the missing chunk. All she said was «would u like ur money back?» Yes obviously. Through out the entire transaction she didn’t say one word to me or ask who it was or anything to try and resolve the situation or save a customer. When she gave me the receipt she said «I’m sorry» very insincere then called the next client. I’ll be going to sephora from now on.

I usually don’t comment on service because I go in and out of stores knowing what am I going to buy. Today, I was testing a brow filler on a friend in the Benefit section where I was rudely approached by an employee saying «Um, the product is contaminated now» and rudely snatches the product from me like I’m in trouble. Yes, I should’ve used a tester, but If they are strict about using the disposable brushes, the should cut the product’s brush. I’ve never been so bothered about customer service in my life. The employee’s choice of words saying with her intonation «contaminated «made my friend feel like she had a disease or something. I go to this Ulta often. And I have never been greeted hello or approached in this store. The only people who actually know their products are the 2 males that work in the store. The other employees do not offer decent customer service, so skip this ulta and drive to the rancho one !

My mom lives in Redlands so this new ulta store popped up her being her went in to just shop a bit
I’m a professional makeup artist of 10 years I’ve managed major stores nation wide and service like this is what is the most disappointing.
This lady just gave my mom the worst service ever and hardest time over a cheap NYC eyeliner
My mom didn’t like it and came to exchange or just get a little 3 dollar credit
The lady gave my mom the hardest time about it’s not on your account I don’t see it. Umm not to be superficial but majority of my moms collection is Chanel makeup why would she try to pull a trick for three bucks… Oh my god so Yvonne was her name when I whispered to my mom ask for a manager because the level of her attitude she snapped her neck at me and said I AM THE MANAGER! Then finally once my mom wouldn’t give it up and her line got long she finally offered store credit that should have been her first suggestion especially as a manager!
I was highly disappointed and disgusted and I try not to judge stores and their service based off of location but this is typical San Bernardino bullshit service.
You would never be treated like this in LA!
I will never go back and I will be calling corporate!

I’m shocked and sad that there are negative reviews. My experience was exceptional. I was greeted and asked questions on what I was looking for. I needed a gift and the associate showed me what I actually ended up getting. She was very knowledgeable about the products and answered my questions beyond my expectations. I was also helped by a second associate who signed me up for their reward card. I walked out feeling great and can’t wait to go back. Best beauty product store ever.

I am new to the makeup scene and really want to learn how to put on foundation, count our, highlight, etc. I was there for 30 min and no one came up to me to help me, I saw workers who had no one and we’re talking to each other, I also saw workers putting makeup on each other instead of helping a customer. I ended up going up to one of the workers because I was curious about the Anastasia contour kit. I wanted to know how to apply it on and I wanted her to apply it for me or to just show me. When I asked her she told me to go on YouTube and look up a video instead of helping me and then left. I ended up buying the product because I really wanted to learn but wtf is the point of coming to your store and having samples when you can’t even show me how to. And it’s not like they can’t show you or aren’t allowed to touch the product, but I saw a girl getting helped and they were putting it on her and there were workers putting it on each other.

I was nervous to go in here after reading the reviews. However, I had the friendliest people help me out on the floor and at the cashier’s and leave me alone to shop when I was just browsing. I guess everyone is entitled to their opinion, but I have been to snootier and meaner Ultas — not this one though.

I was roaming around the store and found myself observing people’s behavior. Doing so, I couldn’t help but to notice a female employee who had unmatched foundation. She was helping a costumer looking for a new foundation. The employee recommended a primer after a quick consultation with her. In the ten minutes they were talking I over herd the costumer asking if they were able to return a product if it didn’t work for them. The employee responded, «You can, but then I have to trash them.»
I think it’s so unprofessional of someone to say that. You shouldn’t guilt trip a costumer. As an employee (representing the company) your first instinct should be the costumer being satisfied. If a costumer is happy with their service and product you would get a loyal costumer. Also, the woman didn’t do much eye contact. Even when I approached her (2x).

As a long time Ulta fan I was incredibly excited to shop at one so close to home, until I actually went in. Both times I have gone in the staff has been incredibly rude and pretentious. The night before they had the hair cut a thon I went in to ask how it was going to be set up: times, appointment availability etc. I was speaking to an associate when the manager stepped in and practically shouted at me that it was first come, no appointment and just walked away. Of course I come back the next day ready to wait for my turn and I am told by the very same manager that the people who where there in the morning had appointment times and that I could go on a waiting list and that they would call me if there was an opening. How easy would have it been to just let me know to get there early because they would be setting up times for people to return? She was no only rude but dismissive.
I am incredibly disappointed with the staff that they have hired for this location and do not recommend it to anyone who likes good customer service.

I would think if someone returned an item the associates would check the items. But I guess not I’ve been to this location twice since it’s been open and both time I’ve had issues with what I’ve purchased. The first one I bought a Anastasia Dipbrow pomade and when I went to open it to use it the pot was half way empty. And the 2^nd time there is bought a Urban Decay Makeup setting spray and tried spraying it but nothing was coming out and I opened the bottle and there no straw/​nozzle thing to get the liquid out. Wtf. I always spend over $ 200 when I go there. But I will just stick to sephora.

I had a gift card to here so I stopped in for the first time, the employees treated me like I was invisible, I was in the store for about 45 looking at things and no one made any attempt to help me, they were too busy gossiping in groups of 2 – 3 to do their job. Thankfully I appeared to not have my gift card so I left the store empty handed and will probably not return. I can get almost all the same salon brands and a better price at HIGHLAND BEAUTY SUPPLY.

I give them no stars I went in there after church mind you and every so often I try new products to see if I like them. So as I’m washing my face a women tells me I can’t wash my face in there anymore so in a mocking, sarcastic fashion she tells me to have a good day so I told her I’m not leaving. She continued to tell me have a good day in a smug fashion. I said I was taking my business somewhere else, I told them in contacting BBB and Unilocal as well. This is gender and race discrimination, if I was a female or a minority this wouldn’t have happened.

Just got out of Ulta, NEVER COME BACK AGAIN! This rude anorexic lady came to me and tRY selling me this stupid brand «BORN THIS WAY», never heard, i mean, come on, what kind of a name brand is that… didn’t buy it and she gave me a dirty look… MORON

The workers are rude!!! They don’t greet you when you come into the store unless they feel like saying something. I have shopped here a few times and each experience is the same. Walking around the store, searching for help and no apology when you mention you DID NOT find everything okay… I think I’ll go out of my way to find another ulta to patronize.

They do not honor their own coupons for Bare Minerals, saying it is a «prestigious» brand. Nothing in the coupon said that. I asked about an alternative, and the staff person just pointed to their own line of Ulta products, with no offer to do a demo.