FedEx Office Print & Ship Center

I can’t speak for various negative experiences anyone has had with FedEx, but I just had a very pleasant encounter with a helpful representative at a fairly late hour.
I was helped in a timely manner and the sales associate politely answered all of my questions while going beyond what might normally be expected. He practically did all of the work for me and gave helpful answers to all the random questions I managed to ask.
It wasn’t an out of body experience or anything, but I thought it warranted some positive feedback because it served as a pleasant cap for the evening. Thank you!

Glad this place opens so early so I could come print out some stuff before work. Right next to a Starbucks which is great as well!

What a horrible. horrible. company. I had a priority overnight package that was supposed to arrive «Overnight», so instead of shipping it from San Francisco to Redwood City (it’s final destination), they shipped it out to Memphis Tennesse where it got delayed due to bad weather. THEN when it was supposed to show up a day late, the driver ended up showing up an hour and a half later then the projected time of 10:30 a.m. Who in the world has an entire morning free to wait for a package. So, I called to ask what the issue was, and ask what could be done to help me and their response was, «You shouldn’t have shipped it overnight, because that would cause it to have to fly out to Memphis, TN. Instead had you used Ground Shipping, it would have only trucked down and you would have likely received it in the same day.» Really? That’s your Customer Service response? ‘This is your fault’.
Anyone who reads this. Even if your not on the fence. Don’t use this company. Horrible. Just horrible.

I’ve been in and out 5 to 6 times over the last year. Sadly, the staff here seem miserable and it shows. I occasionally get a pleasant staffer, say ¹⁄₃ time.
That said work quality is good and they generally know how to help you. That is what matters most.
I go here purely for convenience as other FedEx shop centers are farther away.
I generally choose 1 of 2 local UPS centers over this one.

I spend a lot of time at this Fedex (although I still call it Kinko’s half the time). Mostly I’m getting custom print work done.
I’ve been to a lot of Fedex’s up and down the Peninsula and this is my favorite. They fix my layouts, call me as soon as there is a problem with my timeline, find ways for me to pay less for the request I make and are great at moving people to the front line when the customer line gets long.
Overall, they get a 4 out of 5.
The 5-​experience is when I walk in the door and Fahima is working. She’s been there awhile at this point so she effortlessly navigates the thumb-​drive-​to-​printer rapids. She is always cheerful. She is unflappable even in the face of the most unreasonable customers. She is quick and to the point in taking my order and great at making sure all the instructions are clear.
I recommend this Fedex, and in particular working with Fahima.

Horrible customer service. Was in Saturday 10.10.15 around 4:30 with my wife. There was a female rep that was excessively rude and unprofessional. Management should be ashamed of itself.

I’m giving zero stars because I had a horrible experience and I want to advise others thinking about just stopping by for high quality print services to think twice.
I had a file that I wanted printed and bound. I expressed that I was curious about what the project would cost and said 3x that I was just looking to get my questions answered and didn’t want to print until I know what it cost.
I came in on a Sunday and was the only person there for printing. I got a woman’s attention for a minute and then she walked away without explanation.
The staff had a general sense of laziness and lack of care for customers. They had spilled a Starbucks beverage and apparently felt it was important to replace it before finishing with me.
When the girl came back another representative had taken over my project. He would ask me a question every 5 – 10 minutes and I would then go – I dunno. What would that cost? No response.
I’ll wrap this up. Then, he comes to me with the prints finished and bound and goes «$ 76». I just about lost my mind. I couldn’t have asked him more times to not print before giving me a quote. Then it’s done and he’s charging me. I was so flustered I could have cried. I thought about telling him to keep it because he never gave me a quote and I would not have printed it if I knew it was gonna be $ 76. You can print it at work for free and they’ll bind it for $ 5 FYI. But this guy was soooo careless, You could tell he just didn’t give a f. I knew it wasn’t worth the fight. I paid the stupid $ 76 and left. Such a terrible experience and I feel horrible and taken advantage of. Will never go back there.

I think the low review here is giving for a reason
I have been to multiple fedex doing printings and this place has the worse customer service
I was trying to use their internet trying to open the Google drive to print some documents! Their system is not updated!
So it won’t let me use it as the computer keep on freezing on me and charged me $ 3
So I ask the lady who worked there and she say just log off and restart and I did as she told me
The computer freeze on me again and went up to her she just stand there and ignore me the whole time as she is just in front of her computer and not to mention she did see me
It totally charged me $ 7dollars so I went to them ask for refund! I totally put $ 20 and they say they only can refund $ 18.50 back and I’m like why I should be charged for the 5minutes when the computer freeze on me the whole time? Then the manager came and ask me for the receipt! Glad that I did print the receipt first otherwise I’m wasting my money on this bad services rip off place!
I waited another for almost ten minutes with no one in front of my line!
Funny thing with another customer was that the person serves him keep on telling her coworker that she need to go to the break while there is six people in line with two person working only! The other coworker back from her ten min break and she just totally dropped her customer say I’m going to a break and left him standing alone there! WTH?

I’ve never gotten bad service or attitude here whether dropping a package off to mail or printing documents. This morning, I was in a last minute rush to have about 40 pages of some building plans and colored design renderings printed. I figured I’d call to have it ready in a half hour at 7:30am. Dragana answered the phone and was very solicitous to get this done in time for my appointment at 8. (Yeah, I know. Shame on me for not planning better.) I arrived at 7:30, and she had what I sent her via email ready. Whatever didn’t make it through email, she seamlessly printed it with my thumb drive. I was in and out of there in less than 15 minutes and still early to my appointment! Thank you Dragana for your efficiency and great service!

After numerous bad experiences I thought I would give it one more shot. The copy machines were not working properly and the black and white printer is out of service as well as a few other machines. When I discussed getting a refund for the copies that printed incorrectly I was told that they could help me print them but I would have to pay for that as well and not receive a refund. This location has refused to give a refund on over five occasions this year when the products produced are significantly less than satisfactory.

This place has deteriorated from a nice, convenient place to make copies and do print jobs, to a poorly run establishment ! Several of the copy machines were out of service and the ones that worked were out if staples. The employees did Not even know how to add staples ! Next to me was a lady wants g something laminated, and the employee managed to mess that up by laminating two pieces of paper separately, that were supposed to be laminated together. Bottom line-​AVOID THIS PLACE!

The woman helping me today seemed very irritated and cold. I needed posters for an event this evening and she did not even bother to try to make them look nice or even centered; she just cropped them and said «this is how they will look» (awful). Only giving 2 stars because the other older woman seemed very kind helping the customer she was with. I will not be returning.

One would think that copiers would be continually filled with paper, fixed to working order, staff might actually be available to help but no. Badly managed with grumpy staff, my final visit (and only used them as they were convenient) was this morning!

Pro: relatively quiet, good space for computer stations, decent amount of office supplies to choose from: labels, binders etc. However, DO NOT COME HERE IF YOU NEED SOMETHING QUICKLY that requires any support/​printing from staff. For whatever reason, they are totally unmotivated to move quickly. They move like molasses when it comes to customer service. Takes FOREVER to stand in line and deal with whatever you need to purchase or need help with. They are relatively pleasant as long as you have the patience of Job.

I needed some copies and called this location before I sent my order through so I could confirm that my order could be picked up same day. The gentleman I spoke with said it was possible, but not as early as I wanted. I called around 5:45pm and wanted it by 9pm. I suggested I send the files through online, he take a look at it, then he could see if it’s possible or not. I sent the files through then called back and a lady named Mathai picked up the phone.
Rudest tone. I clearly stated I’m calling for two reasons — that I had just called a few minutes ago. One to confirm that my order could still be finished by today. Two to see if I could still make a small change to my order that I just submitted. She quickly said that they cannot take anymore orders for today. I told her that I spoke with someone who said it was possible. She then told me, «I don’t know why you’d be calling right now if he told you that.»
What on Earth?
She accused me of lying right after I had explained to her why I was calling.
I’m understanding of not being able to do an order the same day, but who talks to customers that way?
Enough said.

It would take a lot for me to ever return to this store. I had been here about a week before Christmas and was disappointed that none of the three machines in the front could print 4×6 photos since that size paper was out of stock. But the staff person wasn’t noticeably rude or condescending.
I went back yesterday evening on my way home from work to make some copies of a few flyers for an event. Seemed like a simple enough task and I thought if there weren’t a lot of people in line I could get in and out quickly. Turns out I was right on both counts, just not the way I had wanted.
It was about 7:45pm and there were no customers in the store. Nobody greeted me when I walked in but I didn’t really expect it since this place isn’t usually that friendly. As I approached the counter, I noticed a clerk nearby doing something but he completely ignored me and did so the entire time I was there. I stood at the counter and waited, thinking eventually he would meander over and I let out a slight yawn unkowingly when a voice from behind the counter said, «I’ll be right with you, ma’am.» I looked closer and saw there was a woman seated at some kind of desk in front of a computer, the screen was so big It blocked her face. Good, I thought, but still she sat and I felt ignored.
After a few more seconds, the woman got up and again I thought, oh good, my turn, but nope, she headed towards the back of the store totally ignoring me and by the way, not seeming in any hurry, and she got some big sheet of paper and walked back to the desk and… sat down again! At this time the other clerk made his way to behind the counter, and, still acting as if I wasn’t there, started talking to the woman, and then they began to casually shoot the breeze! Jeez, there’s a customer in front of you, you have no other customers in the store, and you’re ignoring the customer. Big mistake. Huge. Thinking it was going to be a while to get helped and not wanting my blood pressure to rise, I simply turned to walk out, saying, «I guess you’re too busy to help me,» at which point the seated woman blared, «Ma’am, I’m helping you, I just need to finish this project!»
Ya, sure, go ahead. I’ll just go somewhere else!

This is my first ever Unilocal review. I have never had such terrible customer service in my life. After 15 minutes of standing in line, a gentleman named «Skye» called me over. I cheerfully asked how his day is going and he replied with fine what can I do for you. I asked him if he could scan and email 10 pages (which I had done about week ago). The gentleman looked me straight in the face and said no, nothing else. At first I thought he was kidding and I laughed and he stared at me straight faced. I then asked again and he’s like no I’m not kidding can’t do it. I explained I had just had this done a few weeks ago and he said sorry maybe someone else could do it for you but I can’t.
Worst service ever. I was fuming but decided to leave before making a scene. Absolutely ridiculous. There are lots of ways to explain to a Customer you can’t do something, I know Iv been in customer service for 5 years. Just completed condescending.
Anyways, needless to say I will never come back here.

The worst customer service I have ever had. They acted like I was a bother trying to be helped. No one should ever go here for anything. I’d rather go to the DMV

I was trying to photocopy something and have it emailed to me. I first used a self service machine. After going through the scanning, entering my email, and paying (after swiping my card) the machine gave an error. I asked why and was told that I would not be able to email with this machine and to use a computer. I was also told I could not get a refund, even though there were no signs saying I could not email from there. You a have a machine that says it can email, but actually cannot. Huge miss there!!!
Next, I go to a computer, swipe my card, and try to access the scanner. The computer could not find the scanner. I went to ask for help and was ignored for a while before finally getting help. I was told to try a different computer. I was told I could not get refunded for the computer that DID NOT WORK!!! COME ON!!! So I swipe my card for the THIRD time and scan the document. For the email she starts guiding me to a web browser and to open my email from online. I stated that the computer should be able to just send the doc without this step. She said my email was fine and that’s how I would have to do it. DO YOU HONESTLY NOT HAVE ONE MACHINE THAT CAN SCAN A DOCUMENT AND SEND AN EMAIL?! I asked about this and she again replied that I had to use my email online, all while just walking away.
Honestly…this is total crap! It’s not about the money, that was a small amount in the end. Its the principle. It’s 2015… get a copy machine that can send an email! You should be embarrassed that you don’t have a machine that can do this. Also, learn to comp a customer when you have machines, that were paid for, but don’t work. This was the worst service I have seen ANYWHERE! Waste of my time and money.

Cranky ass manager (not going to name any names but she’s short and has short hair, wears glasses on her head and honestly, you can tell on her face that she absolutely hates life). This review is based on her attitude only. Other employees were helpful and courteous.
Updated: Eff it, I AM going to name names. Fahima (or some $h!t like that) is a complete b! tch. She needs to be fired. Quickly. Awful treatment of customers. Never mind me… the customer ahead of me — a courteous business professional kindly asked why he needed to provide his phone number and she snapped at him with some dumb ass excuse that didn’t make sense. He looked around like he was appalled at such rude behavior. I nodded as if to say, «I hear YA buddy. Total bitch.»
Fahima needs the go.