T-Mobile

Put 1 star cause I could not select none! I absolutely do not recommend this retail store. They obviously don’t know what they are doing which resulted in my case in a serious waste of time and money since I had to pay a babysitter to watch over my kid during that time.
Although I had an appointment and took the time to check with them over the phone prior to the appointment the administrative papers they needed to open a family plan, the information they gave me was erroneous and they refused to open an account for me once in the store. The only support I received from the Store manager was «Sorry I can’t help you».
DON’T WASTE YOUR TIME GOING TO THIS STORE!!!

Let’s face it, phone stores are not the most enjoyable of shopping locations; the time necessary to find the phone, then the time necessary to transfer everything and set everything up just kills. Still, Moises and Mena made it as painless as possible. We bought two phones — one we already knew about, one Moises helped pick once he heard the requirements — and he really did base his recommendations on my past phone/​tablet preferences and current requirements. He and Mena made sure we got everything we needed and kept us entertained while we were standing around waiting for the computers to figure everything out. I’ll definitely return if/​when I need anything else.
(Oh, and Mena gave my wife a tattoo artist recommendation.)

was kind of feeling bummed. my screen stopped working on my phone and i had just dropped my fiancé off at the airport, got lost and found starbucks. I stopped in next door to get a coffee and then I was planning on heading home, but thought id take my chances at tmobile to see if they could fix my phone. you can tell everyone likes their job there, if they dont, they fake it really well. the girl that helped me was Alejandra and she helped decide what phone I needed and helped the process be as painless as possible. she also helped me figure out my dropbox account. everyone there seemed to really help out the customers that came in. down to earth, yet professional.
thanks guys!

Outstanding service. I came in for a new sim card right before work and expected to be late. There was a few people on the store but an employee got to be quickly and very friendly. He got me the sim card and made sure everything worked. I’m very best and I got to work on time.

Great Service! I went to this store to order a new phone and switch contract types. Mena and Moises were amazing in their friendliness, product knowledge, and most importantly follow-​up on accounting issues beyond their control after the order was taken. They truly cared. They even offered to find me at the next door Starbucks when I had to wait a few minutes in line. Could not ask for anything more. Thanks!

Recently switched over from AT&T and everything went smoothly thanks to the folks at this store. And so far, my coverage, speed, clarity is better than AT&T. Oh, and I’m paying $ 250/​month less AND getting 3−4X the data.

Poor product knowledge

they are charming and helpful when you are buying, but horrible customer service if you need them… I bought a phone thinking that was the best choice, just walking out with the new phone I regreted my choice and came right back to change it for another more expensive one, and the employee gave me the negative answer, you bough it, you return it you pay the restocking fee… I was like, whaaaaat? I just bough it 2 secs ago, well, your mistake kind of thing… I ask him to ask the manager and the manager said no, he later said that unless I buy $ 50 worth of things, he will give me only credit store!!! really? I get it, it was my mistake, but I mean I haven’t even used the phone, I didn’t leave and then come back, I was there when I changed my heart and the said no, but the actitude… I mean, if he wanted to, he could have given me credit for the new phone I was buying not for staff, or plain simple give me the money back for I didn’t use the phone at all… but, yeah, customer service only works if you are buying, and if you are returning they get ugly and very loyal to the rules they only follow when convinient…

Needed to get a newer phone, these guys are the greatest! Hector & Moises are incredibly informed and did not try to up-​sell or apply sales pressure as was found with the other carrier stores.
Yes, this shop is busy & I ended up coming back. I ended up receiving a phone as a gift (purchased from another store), yet Moises had no attitude for not buying it in his shop & was so helpful in converting the phone and selection of accessories. Will return when other family members need to upgrade.
Class act, well informed, no pressure. The T-​Mobile plan fit me to a T!

While in the end I got needed what needed to be done, done. I had to wait for an hour and ten minutes just to be seen, then it took another hour to get everything done. Dont come in if you don’t have time to waste waiting.

I’ve read a lot of very negative reviews of T-​Mobile. I do not doubt the writers’ validity but my experience has been vastly different. Store sales people were very friendly and knowledgable. Customer service (over the phone) again always friendly, helpful and knowledgable. Tech support is all Aces. Had some problems that seemed insurmountable and they worked easily with me, helped resolve the issues satisfactorily and even waived some fees when I needed a replacement. Overall, an extremely good experience compared to what I dealt with as an AT&T customer.

If you have any issues with your cell save yourself the headache and frustration of going to this store and just call costumer service. They are idiots at this location, I honestly don’t know why they get paid!

Recently switched from Metro to T-​Mobile, phones are much better, service is much better, but the customer service is worse than Metro… I’ll take the better phone and service, just wish the customer service was better…

This review is mostly for T-​Mobile and their stupid rules!
I got a new phone that I ordered online. Needed to get a microsim in order to use the phone. I called and they said that if I come in they can just do it for free, but in order to change it from microsim to regular sim (if needed in the future) then it will be $ 5. I thought, thats awesome free! So I go in. I tell the dude what I need. And he said, okay can I have the primary’s phone number? I said sure I stated my phone number, and my name. He said you’re the primary phone number but not the primary. I said I know, my sister is. He said well I can’t do anything for you then. I said, «eh why?» He said, bc he I’m not the primary. I said, I know my sister’s last four of ss, if you need it. He said no, I can’t. But you can call over the phone and do it.
!!!
Really? Can they see my freaking face over the phone? No they can’t. What are they going to ask? DOB, SS #… I can give him all of that. Stupid. So what’s the difference if I give it in person than over the phone?
Irritating.

I went there twice. First to buy a phone and get new service for my boy and then to return the phone as I did not think he needed an unlimited everything smart phone. On both the occasions the lady there explained everything so patiently when I was buying the phone and worked without any complaints when I returned the phone. I was extremely impressed by her courteousness, professional behavior and the level of service I got there. I was frankly not expecting that. I think she is eastern EU and her name is Lilaya (I hope I go the name right) or something close to that. I would definitely go there for any future purchases.

If you are looking for customer service, this is not the store to go to.
Walk in and everyone will be busy with another customer for at least 15 minutes and won’t even acknowledge that you are there.
No one is helpful in this store and doesn’t know how to get the information you are looking for. They will try to put you in touch with the 611 hotline, which will basically run you in circles as well.
T-​mobile overall has not been good if you are considering switching phone carriers.
I have been with them for 9 months, have been paying for unlimited internet, text, and phone service and have been pretty dissatisfied.
I am hoping they can get their act together because I am trapped in a contract for another year and 3 months.
Spotty service, only partial internet connection, text message sends /​receipts sometimes don’t get there…

Wanting to switch from AT&T to T-​Mobile for a better rate and an upgraded phone, I found the store manager Omar to be extremely helpful. He went out of his way to get a good deal for me, and he took a great deal of time to help me get the new phone set up. When it turned out I couldn’t access the T-​Mobile wireless network at my place of work and thus had to return the phone, he was very gracious about it. If T-Mobile’s coverage improves in my area, I will be back.