VIP PetCare

My Fiancé and I just took our pup to get his annual shots here on Sunday ¹⁄₁₀. The onsite Vet, Dr. Sterns, was great. He was very knowledgable and we came prepared with a few questions he had experienced answers to – Thank you Dr. Sterns! The Technician however, that administered the shots, was AWFUL. She was not friendly whatsoever, she was very young and obviously was an Intern of some sort, because not only did she not know how to converse with us, or be loving to our dog, she pinched his back thigh HARD and literally STUCK the needle — ok, OUCH — into my dogs thigh. Like, did you even check for a vein?! And sure enough she had to pull the needle out because she didn’t hit a vein and the medicine was not going in, and she STUCK it back in again! My poor dog was Unilocaling and I had tears in my eyes watching. Please VIP Clinic, whatever amateur you had working for your brand this day did not do you justice. I will not visit a VIP clinic again if this is the way my animals get treated. She DOES NOT deserve to be in this role or working with animals. It seemed she was there because she was forced, not because she wanted to. We were at the Pet Food Express Clinic in Redwood City on Sunday, ¹⁄₁₀ with Dr. Sterns.