All Wheels Bicycle Shop

I should have read all these reviews before I spent the time driving to this bike shop. First let me say that I am the owner of a bike shop. I probably would have still given them a shot since I spoke to some one on the phone the day before and they told me they most likely had what I needed. I knew exactly what I needed when I walked into this shop. My rear skewer broke on my fat tire bike and I had to convert my rear qr skewer to a bolt on using 2 skewer nuts. Not the best solution but when you are on vacation you work with what you got. First experience was dealing with a 13 year old who had more attitude then an aged surly bike mechanic. I should have walked out right then and there. So I give the skewer to the kid, tell him what i need and he takes it back to the service area and to the all powerful OZ. He came back out and said they didn’t have what I wanted. I asked if he had regular quick skewer I could buy since all I really needed was the nut on the end of the qr skewer. He went into the back again. Then came back out and said his boss said it won’t work. KEEP IN MIND THIS «BOSS» NEVER CAME OUT TO HELP ME! I asked him to clarify that they didnt have the part or that the «BOSS» decided that it wont work? The boss said it won’t work so he is not going to sell it to you. WHAT? ARE YOU KIDDING ME? I have a clue of what I am doing so just sell me what I need. But you won’t take my money and while having no idea what I am trying to do you have decided that its not going work. Plus he nevers comes out of the back and I get to deal with his surly 13 year old kid who knows nothing. I was completely speechless. That doesn’t happen much. Horrible experience. I did however find a bright side… I saw the first hand example of how horrible customer service in a bike shop could be. I am going directly to my shops, relay the experience and make sure no one ever gets treated this way.

I have rented bikes for me and my
kids from them for 2 vacations now. Had a good experience both times.
But this year, I had bought a new bike for myself and brought it to the beach. I stupidly damaged the threads on a pedal when I arrived in rehoboth. I brought my bike in. They tried to fix it for close to an hour and could not. The treads were too damaged. They then ordered the replacement part and had mike bike ready to go in no time. And he charged me only $ 25 for all his time and it included the new part. After all they did I expected a bill close to $ 100. I’m very pleased with the service and the pricing.

I just rented a bike from here, and I have to write about my great experience to counter all of the bad reviews. I was not expecting any bike shop in Rehoboth to have bikes on the afternoon of the 4^th of July, but took a chance on All Wheels despite the negative reviews here. They are near to where I was staying and I definitely did not want to drive into the town center and park. They were actually out of hybrid bikes in my size (i’m 6’2″), and rather than renting me a road bike which would not have been good on the bike trails in the state park, the owner took a hybrid that he was planning to sell, moved it to the rental inventory, did all of the prep himself and rented it to me. While he wasn’t chatty he was nowhere near the ogre that the other reviewers are making him out to be, and all of the other staff working that day that I dealt with (3 guys) were all friendly, knowledgeable about the local bike trails, and very helpful, and they let me park my car in front of the shop during the rental (with the horrendous parking situation in Rehoboth, this is a great perk). One of the guys in particular (he was wearing flag socks for the 4^th) showed me where to ride on the maps and how to get to the trails, gave me tips on where to eat and could not have been a better employee to work with. All in all, a great experience with nothing at all to complain about.

The owner was condescending, arrogant and argumentative. And to top it off he started to push his Libertarian political views down my throat.
I walked out and went to a place on the Avenue and bought two bikes for $ 429 each.
This is the last place in the world I would buy a bike.

What a horrible place. The business owner is rude and abrasive. He literally yelled at me in his store in front of other patrons. We rented a bike and left an old bike that was useless. We discussed with the employee if we could leave the bike there and locked it. While we never got a response on whether it was ok to leave the bike there, we were late getting back and figured we’d just swap back the bikes in the morning.
The owner decided he would not call me, even though he had my number. He decided he would just cut our lock and move the bike. When I went in to the store he would not let me speak and just yelled at me. Jerk does not even begin to describe this guy.
I would never do business with this store again and I hope the readers of this agree. I don’t understand how someone in a service industry can continue to be in business. I hope people read Unilocal before they go there. I wish I had.

Expensive, got the same parts at Walmart 25% cheaper. A one day wait to change a bicycle tire, really ???

The worst customer service and attitude that I’ve ever experienced in Rehoboth area.
Owner is gruff and unfriendly.
You practically have to tackle the staff to get their attention.
I’ve bought 3 bikes here and whenever I bring back for service I get the same awful attitude. Done.
Taking my bike services, rentals and future business elsewhere.

I should have read the Unilocal reviews prior to renting from these guys. The exact scenario happened to me with a flat tire. Very poor customer service. Bad business. Better to walk (which you will end up doing) if you rent from these guys.

I bought my 150cc scooter here and I am thrilled that I did. I was in the market for a 50cc and George sold me a 150 for the same price! Now I can cruise on the highway when I need the extra «juice». I’m saving a ton of money with my new scooter, thanks a ton guys!
I would highly recommend these guys for any service or purchasing inquiries. Keep up the great work All Wheels.

I believe this is the best local bicycle and scooter service and sales shop in town, and there are quite a few to choose from. I have to admit I have never rented from them, so no comment there. I especially want to give a special Woohoo to the scoter Service Dept. both have helped me through numerous «stupid on my part» problems with my scooter (learning curve), as well as quick and complete service, when it was needed. I will also say the same for the bicycle service and sales. I have also purchased a beach bike from them, it needs little maintenance or service, but when the adjustment where needed they were quick to adjust.

Great place to buy a bike or a scooter.

We rented two bikes from them over Fourth of July. Our condo was two blocks away, and they were the cheapest.
One of the bikes was fine. The other, when they gave it to us, had a flat tire. They put air in it and told us we’d be fine for the weekend. By the midpoint of that day, the tire was seriously low again. We went back and they replaced the tube finding a staple in it. We rode back the two blocks and parked.
We didn’t ride the next day. When I went to get on the bike the next morning, the same wheel was totally flat. I walked the bike to the shop, which was closed, and filled it with air. I rode into Rehoboth to get pastries, and In that 20 minutes it started to go flat again.
I locked the bike up in front of the shop since it wasn’t rideable and returned with the other bike when they opened. I returned both bikes and asked that they not charge me full price for the one bike because of the problems. Not only did they charge full price, they insisted on $ 7 for a tube for the flat despite the fact there was no evidence of damage to the tire or tube.
Long and short, these guys aren’t into customer service and don’t check their equipment. I won’t use them again, and suggest you pay a little more for a good vacation experience at other shops.

These guys are always MEAN and just plain sour. I’d rather walk than buy a bike from them.

These guys are awesome! If you buy a bike or a scooter anywhere else you’re crazy. The service after the sale is incredible. I think these guys have the best customer service on the beach.

Bring our bikes back every year for spring tune up… We live in OC but take the ride because they are the best around… always helpful even when they are busy… I’d rate them six stars if I could… George n Trisha

We bought two Cali Classic scooters from George at All Wheels, and had an absolutely wonderful experience. Not only was the buying process simple and painless, but George went the extra mile to register our scooters for us, recommend insurance coverage etc.
Since we bought the scooters, we had a mechanical issue (since we didn’t use them all winter) and George & team fixed it up quickly and CHEAPLY.
Finally, a friend of mine crashed the scooter. The team has been on the parts ordering, and even came to my house to «diagnose» and get the repairs started. Amazing customer service, kind people, and good pricing. One of my favorite vendors!

I dunno. I’m really «iffy» about this place but I’m willing to give it the benefit of the doubt.
My best friend wanted to treat me to something for my birthday (an early gift). So, he thought why not treat us with fun with scooters. We had been at the beach all week and saw people riding scooters everywhere.
However, dumb of us not to actually notice the name of the rental place. So, when the day came to rent… we happened to see this place and saw scooters out in the front parking lot.
We go in and inquire about renting scooters. They claimed that they do not rent out scooters due to insurance reasons. They only sell them.
Whaaa? You have all these scooters and none for rental. You mean… you don’t rent them out, right? Because there are other people riding around in scooter rentals.
Well, instead of making drama, we thought we’ll just rent their bikes instead.
My best friend is a tall guy. So, he got a big bike that was just right for his height. And, they didn’t have the right bike for me. I had to take one that designed for taller people. Er… and this is a bike rental shop!!!
Other than that, off we went biking. The hybrid bike was not that bad… a smooth ride. (This the only reason for the extra star.) We found a nice trial with such beautiful scenery. And the rental price was reasonable.
When we returned, we noticed a mini-​buggy which we also noticed that other people have been driving around. So, we inquired about it. They said $ 5,000. We asked for sale or for renting? For rental they replied. (You mean… all these people shell out 5K just to rent the buggy? Yeah right!)
Right then and there, my best friend and I looked at each other and just felt that something was fishy. Could it be because we were Deaf and were discriminated? Just couldn’t quite figure out what was going on. We just nodded our pretty heads and left.
All I know… I definitely would not return there.